OpenText Reviews in New York City, NY | Glassdoor

OpenText New York City Reviews

Updated September 11, 2017
20 reviews

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New York City, NY Area

2.2
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OpenText CEO and CTO Mark J. Barrenechea
Mark J. Barrenechea
14 Ratings

20 Employee Reviews

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Pros
  • They believe in a strong work/life balance and it's a very positive atmosphere (in 123 reviews)

  • Work from home option as and when needed (in 30 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    I worked at OpenText full-time (More than 3 years)

    Pros

    Many employees are able to work from a home office with little micro-managing if they are achieving their objectives and goals.

    Cons

    Since the OpenText acquisition significant cost-cutting and minimal raises.
    Can be a high-pressure environment when sales and management over-commit to win the deal.

    Advice to Management

    Provide the resources needed when requested so that teams can meet their goals.
    Be sure adequate resources are available to deliver customer projects on time and with quality.


  2. Helpful (9)

    "Worst company I have ever worked"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than 8 years)

    Pros

    most people are nice and professional

    Cons

    top and middle managers only know their own job, but have no idea what should be the strategy of sub-company or their group. When business is bad, they know who to lay off. But they can not find the right solution for their products or their group.

    Advice to Management

    Think big and find a good way to make your products more competitive.

  3. Helpful (9)

    "Software developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in New York, NY
    Current Employee - Software Developer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 8 years)

    Pros

    Great people both in R&D and on the consulting side. Lots of skilled people. Lot of flexibility for virtual employees.

    Cons

    Compensation is poor compared to competitors and it is extremely hard to get a pay raise. Upper management (CEO level) is only concerned about acquiring new companies not taking care of existing employees. Upper management also overly compensated compared to what they actually do. CEO is horrible.

    Advice to Management

    Focus on your employees. With such talent within the organization you should consider yourselves fortunate to have such a great work force. Take care of your work force!


  4. Helpful (30)

    "Where sales careers die"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Sales in New York, NY
    Current Employee - Enterprise Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Lots of products to sell.
    Many potential customers.
    Remote based work culture.
    Flexibility.
    Entrepreneurial.
    Potential growth via partners.
    Some solid AEs out there.
    A few good SEs. But very short staffed.

    Cons

    If you are a senior sales executive, then this applies to you:
    - No promotions. This company strongly prefers to hire from the outside. If you're looking to grow your career… Trust me… This is not the place. The recruiter will lie about this. The head of global enterprise sales will too.
    - Less than 10 percent will hit their number. This has been consistent for many many years. Ask to see the numbers…
    - No raises.
    - Heavy emphasis on KPIs.
    - Weak nit-picky expense policy (daily per diem for meals is insulting).
    - Unethical behavior at the sales management level is tolerated.
    - Must be political internally to get ahead. Results and consistent performance won't matter.
    - Sales VPs only care about themselves. They do not serve the team or the front line. So be prepared to continually kiss butt. I can't do it.
    - Truly useless sales management. Ivory tower "us vs. them" mentality of VPs vs. reps.
    - Our top performers are leaving in droves. Never a good sign.
    - Extremely short staffed (for over a year) in sales support.
    - This stinks.

    Advice to Management

    I am very disappointed in the company. I really believe management does not care about the team. They do talk a good game. It saddens me that I have to write this.


  5. Helpful (18)

    "If you are considering sales position consider this..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Sales in New York, NY
    Former Employee - Enterprise Sales in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I worked at OpenText full-time (More than 3 years)

    Pros

    3 weeks vacation--if you get the chance to take it.
    Solid legacy software--on the ECM side of the equation.

    Cons

    Many.

    First, there has been an exodus of sales support and sales engineers. This makes is very difficult to get resources for sales calls, but also, as a sales person, you are expected to do A LOT of heavy lifting on your own.

    Secondly, because of all the acquisitions, many products are not well-supported and/or do not have any subject matter experts within the company anymore. It is no secret that OpenText acquires companies, collapses the SG&A into Waterloo and then gets rid of as many redundant employees as possible. This is not a bad model, as CA and other software companies have run this playbook before, but once a company has come on board, it is very interesting to see how many people are really left after 18 months.

    Thirdly, sales compensation plans are reasonable but the hottest product, DAM you must split sales commissions with an entirely different organization. Not many companies are buying large-platform on-premise software (Net-new customers), so the best chance of getting a new logo is with the Digital Asset Management software. Too bad you only get 50%.

    Finally, Cloud sales are few and far between. There has been a lot of emphases placed on selling Cloud-based deals, but the reality is, very few transactions take place. This is because the Cloud team is separate from the sales team and everything must go through them in order to get a deal done. It simply takes too long and it is, too convoluted.

    Advice to Management

    Sales management is really all about micro-managing. If you like filling out reports, being measured and continually scrutinized for your pipeline, then this is the place for you. First line managers get beat up pretty badly over their pipeline and that just flows downhill.


  6. Helpful (51)

    "Sick company, worst CEO on the planet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Management in New York, NY
    Former Employee - Sales Management in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than 3 years)

    Pros

    Many good quality people in the trenches. They tolerate and or ignore the CEO's micro management and ego. It is survival of the fittest. If you suck up you could survive, but have fun trying to sleep at night.

    Cons

    CEO and his team of first line managers. A sick man professionally and personally. He has no personal life and it is noticed by the employees. Has the Canadians thinking he is one of them.... Pure joke. Has a board of Directors who are clueless puppets that the CEO sucks up to, so he can manipulate. Most of the CEO's direct reports cannot personally tolerate him, but they do so to keep a job. In 3 years this company has flushed all but one of the executive leaders, including 3 SVP's of HR, 2 sales leaders and others. Many people from the CEO's Oracle background laugh that he is now a CEO. A pure tech head, clueless of real innovative business and people skills. It is amazing Wall Street tolerates.

    Advice to Management

    Simple, Mark and his direct report team need to go if you want to keep the company as Open Text, especially as a Canadian company . Founder and board wake up, you know what is really happening. Yes the share price is $60 again, but it could be $200 with a real innovative CEO leading the company.


  7. "System Analyst"

    StarStarStarStarStar
    Current Employee - Systems Analyst in Long Branch, NJ
    Current Employee - Systems Analyst in Long Branch, NJ
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText (More than 3 years)

    Pros

    Great people to work with..

    Cons

    nothing to add at this time

  8. Helpful (13)

    "Middle Management offers Zero equity dead end"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText (More than 3 years)

    Pros

    Plenty of work. OpenText is acquiring companies at an unsustainable pace and has not staffed up to support the model........house of cards.

    Cons

    No options or equity stake for Manager & Director level. ESSP offers no value.
    Middle management does all the work. VP level and above are poorly aligned across functional teams and cannot make decisions.

    Advice to Management

    An equity program for Manager and Director level should be rolled out before everyone leaves.


  9. Helpful (3)

    "Lots of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in New York, NY
    Current Employee - Anonymous in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (More than 10 years)

    Pros

    Very successful and growing company. Multiple acquisitions each year provides plenty of opportunities to learn many different types of software.

    Cons

    Drive for very high margin leaves some parts of the business under-staffed. This in turn increases levels of stress on staff.


  10. Helpful (1)

    "SYSadmin Contract"

    StarStarStarStarStar
    Former Contractor - Advanced IT Systems Consultant in Wayne, NJ
    Former Contractor - Advanced IT Systems Consultant in Wayne, NJ

    I worked at OpenText as a contractor (More than a year)

    Pros

    Great work/life balance. People are very friendly.

    Cons

    Project Management and LAN/Network OPS has little sense of urgency in the face of growing capacity issues.

    Advice to Management

    Get stakeholders in on your PM calls - break through your levels of beaureaucracy.


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