OpenText Reviews | Glassdoor

OpenText Reviews

Updated November 10, 2017
197 reviews

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OpenText CEO and CTO Mark J. Barrenechea
Mark J. Barrenechea
111 Ratings

197 Employee Reviews

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Pros
  • They believe in a strong work/life balance and it's a very positive atmosphere (in 136 reviews)

  • Very flexible with Dress Code and work from home policies; (in 38 reviews)

Cons
  • Work/ life balance can be challenging (in 25 reviews)

  • Senior management rarely listen to criticism or implement real change to ongoing problems (in 33 reviews)

More Pros and Cons

  1. Helpful (6)

    "Treated like a disposable tool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText full-time (Less than a year)

    Pros

    Cannot think of much at time of departure other than the stock discount on the employee stock purchase plan was pretty nice

    Cons

    The company pays employees way below market.
    Work/life balance is horrible on most leveraged resources.
    The company prides itself on being a great Canadian company rather than a great company.
    The benefits packages from year to year available change based on the health issues with executive management.
    Treat employees with serious medical conditions like garbage while its CEO is treated differently, instead of checking on how employee is recovering showing an ounce of concern, they threaten termination.
    What they list as a physical requirement for a position is blatantly false compared to what is actually required.

    Advice to Management

    Make OpenText a great place to work globally, not just a Canadian one.
    Update your HR policies and procedures around job description, pay rate and extended absences.
    Also select benefits packages in consideration of other employees than a selected few.


  2. Helpful (2)

    "Company does not care about its employees"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at OpenText full-time

    Pros

    My salary and benefits are very good, though I retained those after the company I worked for was acquired by OpenText, so this may not represent OpenText policy.

    Cons

    OpenText is extremely centralized, high level managment needs to approve even minor items. Everything has to go strictly by the policy, no exceptions, regardless of the needs or wishes of the employees.

    Advice to Management

    Listen to your employees and do not force everyone into the same mold.

  3. Helpful (12)

    "Oh how Opentext has changed in the past 18 months. Not for the good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior ACCOUNTS EXECUTIVE
    Current Employee - Senior ACCOUNTS EXECUTIVE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Work from home. Excellent PTO. Competitive pay. Fast expense report reimbursement. Wish there was more, but sadly there is not.

    Cons

    OTE unattainable unless you blow out 1 of your 4 buckets of revenue. Paid only a fraction of Cloud deals. Why push a cloud deal to get paid only 50%? Regional management has no backbone to stand up to poor executive management initiatives. Lack of technical resources to actually help close deals. Too many products have to be split among different BU's. If you do not have Documentum accounts in your customer list, quota attainment is severely limited. No one is buying Documentum new.

    Advice to Management

    Focus on what Opentext does well, not the BS sideline solutions. Stop splitting deals with various BU's, it only dilutes the effort by the Account Executive. Keep SAP solutions where they belong. CEM adds no value to a SAP deal to take 50% of the 40% we get paid on.


  4. Helpful (10)

    "No matter how hard you work, you still get crapped on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 10 years)

    Pros

    The only pro I have is that you can work from home, and that is only within certain departments. The benefits are good as well.

    Cons

    WOW, where do I start? Acquisitions are the common place, and with that comes layoffs. Even if a department is busy and thriving, you are not safe from the layoffs, as is what happened with our department, leaving a few of us left to cover the work load. You'd think with stepping up and working harder, taking on new tasks with a smile and overall just taking on double the work load you'd at least get more than a tenth of a point higher on your review!

    Advice to Management

    Pay attention to your employees and their sick days, Dr appointments etc. I get flexibility, but at the expense of others left to cover the work load and with NO appreciation for their continuing reliability is just a slap in the face!


  5. Helpful (12)

    "A company with great potential that needs to replace its CEO."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in San Jose, CA
    Current Employee - Sales Director in San Jose, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at OpenText full-time (More than 10 years)

    Pros

    Fantastic product stack that could turn into a top 5 software company on the planet. With access to nearly all of the global 2000 and data centers around the globe, the opportunity for growth seems limitless.

    Cons

    The CEO rules and micromanages everything. Most employees have given up thinking for themselves as no independent thought or feed back is wanted or allowed. Management will simply say that whatever idea is presented does not align its the "OpenText Way" and that "OpenText First" is that the CEO wants even if millions will be left on the table.

    Advice to Management

    Your people are your most valuable asset. Stop dumbing them down or driving them away with the OpenText Way.


  6. Helpful (16)

    "Senior Software Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than a year)

    Pros

    Good choice of locations around the world, including Bay Area, Canada. Software oriented company.

    Cons

    For acquisitions, they told the teams one thing about opportunities, careers and how they valued people, but in practice did not follow these words. Overall culture has a large serving of "pass the buck". They are not so much a software company as an acquisition company, and linked with that, they tend to be penny pinchers.

    Advice to Management

    Get out of the dark ages with your management style-- in the modern age, knowledge workers need to be self directed and have freedom to make choices. Less micro-management and penny pinching from the top. Empower people to take more responsibility.


  7. Helpful (14)

    "Great Software...not so good company"

    StarStarStarStarStar
    Former Employee - Director
    Former Employee - Director
    Disapproves of CEO

    I worked at OpenText full-time (More than 3 years)

    Pros

    They have a good vision/partnership for ECM Software.

    Cons

    Is full of politics wars inside. High rotation of personnel and hidden agendas on the Directors/C-Levels. All the smart guys leave pretty quick

    Advice to Management

    Be more transparent!

  8. Helpful (8)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Chicago, IL
    Former Employee - Project Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than 5 years)

    Pros

    Work from home, technology, holiday schedule

    Cons

    Autocratic, low employee engagement, employees treated like chattel

    Advice to Management

    Listen to employees and let them know you considered their ideas.


  9. Helpful (13)

    "Check the box"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OpenText full-time

    Pros

    The individual contributors and level 1 management are quite good

    Cons

    No growth strategy other than buy more companies and milk them so revenues are higher

    All processes are way more complex than necessary

    Mid to senior management knows not to question anything or make any waves or you are out. It is all about checking the boxes that you are. Wing asked to check whether it makes sense to do so or not. No innovation whatsoever

    Advice to Management

    Wake up, come up with an actual growth strategy, and innovate!


  10. Helpful (12)

    "Software developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in New York, NY
    Current Employee - Software Developer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 8 years)

    Pros

    Great people both in R&D and on the consulting side. Lots of skilled people. Lot of flexibility for virtual employees.

    Cons

    Compensation is poor compared to competitors and it is extremely hard to get a pay raise. Upper management (CEO level) is only concerned about acquiring new companies not taking care of existing employees. Upper management also overly compensated compared to what they actually do. CEO is horrible.

    Advice to Management

    Focus on your employees. With such talent within the organization you should consider yourselves fortunate to have such a great work force. Take care of your work force!


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