OpenText Reviews | Glassdoor

OpenText Reviews

Updated February 26, 2017
160 reviews

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2.0
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OpenText CEO and CTO Mark J. Barrenechea
Mark J. Barrenechea
86 Ratings

160 Employee Reviews

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Pros
  • Nice place to work,work life balance (in 105 reviews)

  • Work environment was great with a very modern design (in 50 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "OpenText IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I have been working at OpenText full-time

    Pros

    Good people, work well together, compensation fairly competitive.

    Cons

    Acquisitions cause confusion on offerings and are not always properly integrated before selling with other services. No T&L budget, acquisitions cause hiring freezes.


  2. Helpful (8)

    "Take a Good Look Before You Leap"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great people in the trenches. People can be successful here. Best to work at one of the main locations.

    Cons

    Some executive management self serving. Many people more concerned with covering themselves than doing what is right. Can be significant workplace upheaval at times. People in remote offices can feel left out. Focus on short term sales can place significant pressure on people.

    Advice to Management

    Make sales compensation plans fair. After all the acquisitions, not one size can fit all.


  3. Helpful (8)

    "Interesting Company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at OpenText full-time (More than 5 years)

    Pros

    The company is really striving to be a leader in the enterprise information management space. They're working to compete with and be on the level of larger companies such as Microsoft and IBM.

    Cons

    Made up of too any companies through acquisition. It doesn't feel like one company. Most of the companies they have acquired, and there have been over 100 since its inception in 1992, still refer to themselves by their former company names. It takes a while to shed the legacy. Raises a very low to non-existent. Big complaint from most employees.


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  5. Helpful (16)

    "Not a good work culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract in Alpharetta, GA
    Former Employee - Contract in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    somewhat flexible with your set day schedule. As long as you put in 8 hours, didn't mind you coming in early and leaving early; or coming in a little late and leaving later.

    Cons

    When I first started there, I was very excited and looked forward to going into the office every single day but then quickly saw those in charge of the project did not truly care for it or their employees. High turnover (people left within 2-4 weeks of starting) because we all knew there was better morale and pay for the exact same position elsewhere.

    Advice to Management

    Care about your employees-and that includes your Contractors. Then you won't have people wanting to leave within just 2 weeks of starting.


  6. Helpful (12)

    "EDI Customer Support Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Atlanta, GA
    Current Employee - Customer Support Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I have been working at OpenText full-time (More than 3 years)

    Pros

    The clients are a joy to work. co-workers are energetic and fun to interact with.

    Cons

    management does not use common sense or logic with deciding policies. Policies change daily so very difficult to stay within the boundaries from day to day.

    Advice to Management

    use more common sense approach to policies when applying them to the support agents.


  7. Helpful (21)

    "Campaign Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Campaign Manager in Richmond, VA
    Former Employee - Campaign Manager in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Creative opportunities
    Highly skilled, very competent so-workers
    Excellent products

    Cons

    Because they grow by acquisition, OpenText isn't a stable environment. They are constantly in flux of forcing a new workforce into their fold. They also have a tendency to layoff people in leadership positions with the "holding company" and replace them with people from the acquired company. In my opinion, this is a destabilizing behavior.

    Advice to Management

    A company's CEO should not be involved in daily marketing operations and other tactical matters, especially when he has a limited understanding of the marketing sciences. In my opinion, this CEO and Chief Technology Officer, Mark Barrenechea is a chronic micro-manager who disrupts teams of people on a whim which I not only experienced but about which even members of his executive management team complained. OpenText has a great products but everyone shouldn't be required to change course every time Mark has a new good idea.


  8. Helpful (46)

    "Be very careful and do your research before joining"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President
    Current Employee - Vice President
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    Big company with an easy pace of work. Open to remote employees. Decent benefits. Nice place to be if you have no other job options

    Cons

    Regardless of what you hear, this is a 21st century Computer Associates where old software goes to be acquired and quietly die in peace. Maybe different in Canada but there's no real innovation and the company is a mish-mash of cultures and acquired products that are milked for maintenance in India.

    Even by Valley ego standards, this CEO is atrocious which would be OK if he were Jobs or Ellison or Musk. He loves the sound of his voice so much that he will sit in any meeting and tell anybody rudely - engineer, accountant, sales, janitor - how to do his/her job. By the way I think he comes from Computer Associates. Surprise! The only people who stay are meek butt-kissers and that's never good for a business.

    I ignored warnings and Glassdoor reviews thinking they were written by disgruntled people from fat acquired companies who got fired. Sadly I was wrong and I am back actively talking to recruiters to get out. There are plenty of good, innovative software companies out there. Do your research and you'll run, not walk away to one of them.

    Advice to Management

    Hire good people and empower them to do their jobs or they won't stay. Board, find a replacement for Das Fuhrer. A company like this will fail in a big way when it does and it will.


  9. Helpful (16)

    "Don't value their assets - the people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText (More than 10 years)

    Pros

    Lots of good dedicated people who are unfortunately undervalued by management. Solid and stable products which are unfortunately undervalued and unappreciated.

    Cons

    Management don't know how to be leaders. They love to spend money on parties and such while employees are being let go.


  10. Helpful (11)

    "Avoid if Possible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Ellicott City, MD
    Former Employee - Product Manager in Ellicott City, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than a year)

    Pros

    Intelligent People who are really awesome to be around both in and out office. Cross-department collaboration is relatively flat.

    Cons

    Company literally grows through acquisitions, which means lay-offs, significant time spent on determining product parity, mindless painful eye-stabbing processes to get anything done, and constant fires from leadership that require all hands on deck for initiatives that never take off the ground. Working for a company that was acquired by OT, a lot of empty/broken promises made by leadership, benefits that were reduced and/or redacted once acquired, and loss of vacation days. A cost-cutting environment means the potential for lay-offs on any given day, so don't bank on any job security here.

    Advice to Management

    If you're going to have your employees run through fire-drills to create minimum viable products to address new markets, actually take the work and do something with it. Don't let people feel like their efforts and work are pointless. Think twice before pulling the trigger on making people burn countless hours for a task.


  11. Helpful (16)

    "Constant Change is Detrimental to Morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at OpenText full-time

    Pros

    Good salary and benefits package.

    Cons

    Poor work/life balance,at least in some areas. Too much added work due to cutbacks in refilling positions is leaving employees overworked and they are becoming frustrated. Constant restructuring and constant process and program changes are demotivating.

    Advice to Management

    Low morale and overworking talented employees are causing attrition and robbing great employees of the ability to reach their true potential. There is no open door policy and employees fear repercussions for expressing their concern.



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