OpenText Reviews | Glassdoor

OpenText Reviews

Updated May 24, 2017
225 reviews

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3.0
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OpenText CEO and CTO Mark J. Barrenechea
Mark J. Barrenechea
82 Ratings

225 Employee Reviews

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Pros
  • They believe in a strong work/life balance and it's a very positive atmosphere (in 114 reviews)

  • Work from home option as and when needed (in 26 reviews)

Cons
  • Not great pay but trade off for work life balance (in 19 reviews)

  • Senior management do not have clear strategies around product roadmap - confusing with recent ECD acquisition (in 29 reviews)

More Pros and Cons

  1. Helpful (5)

    "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasanton, CA
    Current Employee - Anonymous Employee in Pleasanton, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    The people in the company are easy to work with.

    Cons

    Salary and benefits is not at part with SF bay area companies. No RSU for positions below Sr director.

    Advice to Management

    Grow organically too. The acquisition based culture on reducing work forces even if company is doing reasonably well is not good if we want to be on top 10 SW companies from revenue. We want to be top 10 places to work as well around the world not just Canada.


  2. Helpful (3)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    I worked at OpenText full-time (More than 3 years)

    Pros

    Many employees are able to work from a home office with little micro-managing if they are achieving their objectives and goals.

    Cons

    Since the OpenText acquisition significant cost-cutting and minimal raises.
    Can be a high-pressure environment when sales and management over-commit to win the deal.

    Advice to Management

    Provide the resources needed when requested so that teams can meet their goals.
    Be sure adequate resources are available to deliver customer projects on time and with quality.


  3. Helpful (1)

    "OpenText SC Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consulting Solutions Manager in San Diego, CA
    Current Employee - Consulting Solutions Manager in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Great rewards programs and spiffs, decent salary.

    Cons

    A ton of systems and policies and make progress slow and a painful churn.

    Advice to Management

    Clean up processes. Risk management is one thing, but employees are not risk alone.


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  5. "It's a job"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OpenText (More than a year)

    Pros

    Good place to work. Friendly people, good benefits. Generally seem to want to hire from within. Overall , I'll give it a three

    Cons

    Grow by acquisition. Marketing is lacking and thus name recognition is almost nonexistent. Biggest company people have never heard of.


  6. Helpful (3)

    "Nice place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Performance Engineer in Pleasanton, CA
    Current Employee - Performance Engineer in Pleasanton, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    Nice people to work with

    Cons

    Need a better on-boarding system


  7. "System Analyst"

    Star Star Star Star Star
    Current Employee - Systems Analyst in Long Branch, NJ
    Current Employee - Systems Analyst in Long Branch, NJ
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText (More than 3 years)

    Pros

    Great people to work with..

    Cons

    nothing to add at this time


  8. Helpful (18)

    "Was a great company, severe Sales Managment problems; no organic growth; no Sales Managment accountability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in America, OK
    Current Employee - Senior Account Executive in America, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Excellent benefits; excellent people when they stay; fast expense reimbursement; a lot of vacation time; closed Christmas to New Years; autonomous travel flexibility.

    Cons

    Poor Sales Managment at the director and SVP levels; treats experienced Enterprise Account Executives poorly; constant SVP turnover. I have been with Opentext for many years and have seen 5 SVP's for NA in the past 3.5 years. Sales Directors constantly being pushed to close deals that are not ready to close and forcing customers meetings from the VP's to get it done. Continuous account shuffling even with long term, continuously buying customers. SAP relationship has been in jeopardy for the past couple of years and virtually no relationship with Microsoft or Oracle. Few new solutions and constant product naming has confused customers with existing solutions questioning their investment. Maintenance division requires uplift every year causing long term customers to reconsider future purchases. Severely dysfunctional cloud team with poor execution skills and outdated technology that does not meet the solutions hardware requirements. Minimal innovation, creating solutions that have little customer interest but to please the analysts. Solution Consultants are few as they continuously leave Opentext leaving the Account Executives without resources when needed. Heavy shortage of Professional Services people to actually implement solutions as they have also left Opentext.

    Advice to Management

    Recognize what can be accomplished and what cannot be. Forcing executive meetings with customers when they clearly indicate they are not ready to purchase only serves to show your desperation to generate revenue at any cost. Trust your Account Executives.


  9. "Back in corporate world"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Bid Specialist in Gaithersburg, MD
    Current Employee - Senior Bid Specialist in Gaithersburg, MD
    Recommends
    Positive Outlook

    I have been working at OpenText full-time (Less than a year)

    Pros

    Shared vision, solid team, mutually supportive, gifted communicators, great salary & benefits

    Cons

    Basic administrative and new employee processes are out of alignment and barely functional. Perhaps too focused on speed of acquisitions and not on the ability to take care of the employee needs (payroll, hardware/software, HR.

    Advice to Management

    Don't focus so much on creating value for the stock holder that you forget the folks that are doing the work. You're pushing to cut costs and we don't even have what we need to do our job.


  10. Helpful (4)

    "Not bad - big company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Sales Engineer in New York, NY
    Former Employee - Pre-Sales Engineer in New York, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than 5 years)

    Pros

    Pays well, pre-sales engineers can make 200k pretty easily.

    Cons

    Tons of red tape, normally associated with large companies.

    Advice to Management

    Your systems for retaining people when their particular job ends could be tuned a bit, you do lose a couple of good people now and then. Also - not much incentives for top-performing flight risks to stick around.


  11. Helpful (4)

    "Technical Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in Baltimore, MD
    Current Employee - Technical Consultant in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at OpenText (More than 8 years)

    Pros

    You have to like traveling most weeks and working with minimal supervision. Pays well with quarterly bonus based on billable work.

    Cons

    Every 2-4 years there seems to be a Chinese firedrill with management. As a result the comfort level of who you work for disappears. This can be challenging on top of the travel and, at times, dealing with difficult customers by yourself. Management likes to punish their workers if the customer is not happy for whatever reason.

    Advice to Management

    Keep the road warriors in mind when making policy that affect travel expenses and how that information is disseminated. Working with customers can be challenging enough without having to deal with an unsympathetic management.


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