OpenText Reviews | Glassdoor

OpenText Reviews

Updated April 21, 2017
785 reviews

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3.0
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OpenText CEO and CTO Mark J. Barrenechea
Mark J. Barrenechea
425 Ratings

785 Employee Reviews

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Pros
  • They believe in a strong work/life balance and it's a very positive atmosphere (in 110 reviews)

  • Work from home option as and when needed (in 23 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (Less than a year)

    Pros

    The environment is great, people are hard working and friendly to each other. There is no micro-management! The company is fair to its employees and have good communication regarding its goals and acquisitions. The employees are generally loyal to OpenText, this says something very nice about OpenText!

    Cons

    It would be nice if colleagues would be able to meet each other at least once per year!


  2. "a year in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England (UK)
    Current Employee - Anonymous Employee in Reading, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time

    Pros

    great offices
    lovely people
    very good benefits package
    flexible working

    Cons

    career progression needs developing
    slow decision making

    Advice to Management

    try to develop a structured career development programme


  3. Helpful (4)

    "Constant lay offs, false promises, false advertising. Don't waste your time with opentext."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support
    Current Employee - Customer Support
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText (Less than a year)

    Pros

    3 weeks vacation to start, basic benefits, friendly coworkers, that's about it.

    Cons

    Where do you start.... Got hired for a role that was told would be minimal micro management, however micromanagement is all time high. Management wants control over everything, little recognition for hard work, under staffed and over worked, just pile work on with no end in sight, constant acquisitions and layoffs. You feel like you're working in a slave shop not knowing when your time is coming. Advertises flexible work and home balance, however company doesn't allow employees to work from home unless some type of emergency. You're an IT company, letting employees work from home a few days a week would only encourage employees to work harder and want to stay with the company. If saw what this place was really like in advance, would never have come here.

    Advice to Management

    Truly start appreciating your employees other than just for show, and pass feedback to higher management as to how to actually make this a better place to work.


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  5. Helpful (4)

    "Not the worst company, but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 3 years)

    Pros

    A respect for work-life balance.

    That's probably it. Chances are if you're talented and working here it's because you're part of an acquisition and just tolerating the company to see how bad it gets over time. Hint: it gets pretty bad if you worked at a company you loved.

    Cons

    No innovation here. The company only makes moves in two ways: growth by acquisition and appeasing the whale customers. Even acquisitions are just the company aping bigger, more leading edge companies. There is no visionary here. No one at the top has any informed vision of the future of enterprise information management software. That fact is made painfully evident since the company is so staunchly top-down driven.

    Ideas have no upward mobility. If you have an idea for a new product/service/offering, be ready to spend your time and resources outside of work to work on it and build any proof-of-concepts. Even then, getting someone with the ability to recognize value and the courage to take a risk is nearly impossible.

    You may have respectable pay at the point in time your company is acquired, but that means you won't see a raise for years.

    I think there's one person staffing all of IT. File a ticket, and maybe you'll get a response in a month or two if you're lucky (I've waited over 6 months for a first non-automated response to a ticket).

    Once acquired, you'll see many roles that will never be filled in your office again because they can outsource 3 jobs overseas for the price of 1 here. Yes, that's even at their already low pay. And they are getting what they pay for both here and overseas.

    Advice to Management

    You have oil under your feet and you're letting it slip. Your pay rates aren't exactly bringing in any new talent, and you in no way enable the talented people working on the products you acquire to direct any technological growth.

    Empower your technical employees to be problem finders rather than just problem solving code monkeys. Foster innovation. Encourage a top-down approach where you don't just solicit ideas, but also enable their generation.


  6. "Great large company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON (Canada)
    Current Employee - Account Executive in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Lots of autonomy, competitive pay, breadth of solution, very profitable

    Cons

    Lots of acquisitions resulting in duplication of solutions and re-structuring of processes and some policies,

    Advice to Management

    Don't allow the pursuit of profits taint your relationship with external customers or drive employees out of the company because of unrealistic expectations. Good employees will go to competitors resulting in a double whammy effect.


  7. Helpful (7)

    "Great Company turned to one run on Yes People and Fear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than 8 years)

    Pros

    First several years at OT, great learning, experiences, and lots of career growth. Some great leaders whom balanced business results with employees to some extent.
    Global company which makes it culturally rich and allows for a more expansive business model.
    Great benefits compared to most in Canada. Very rich. (medical benefits, paramedicals, vacation)
    So much flexibility and work-life balance is a big draw for many people.
    Some very talented people in certain functions.
    Amount of acquisitions originally kept the company dynamic and fresh.
    Vacation is great.
    Technology good.
    Stable, secure company - business results great.

    Cons

    Yes people got ahead the last few years - do not challenge. You wont be successful.
    Communication became absolutely horrible as a core value and within a lot of teams.
    People run on fear in some functions/ teams. People are afraid to email, BBM, etc. What kind of culture is that?
    Not encouraged to challenge thinking or new ways of doing things - very stale/ complacent culture.
    It is not a culture that cares at all - do surveys with no actions and really the results dont matter.
    HR has been a hot mess - the cornerstone supposedly of the company has had a significant amount of turnover, and lots of new leaders in the last few years. What does that stay to the rest of us in the company? But no one talks about it.
    A lot of leaders are in place that seem like they are promoted beyond their ability, whom are yes people, and whom simply follow the corporate line.
    Amount of acquisitions depletes energy, resourcing and allows for many to get promoted that shouldn't or exited that dont make sense to many employees. How was a once high performer let go the following year?
    Seems like a lot of people get let go.
    ELT never do a review it seems of company functions to understand turnover, why its happening and make corrections.
    No alumni reach out to past employees.
    Some functions have too many resources compared to others, like HR, Marketing, Finance.
    Work life balance is great - many leave by 3:30pm/ 4pm in Waterloo. Big draw. However, also demonstrates the lack of commitment by many. With most of the ELT no longer sitting locally, people aren't as held as accountable.

    Advice to Management

    Treat your people well at all levels. Stop promoting people because they are yes individuals, dont rock the boat, or are sim[ply physically close to certain leaders. Promote people whom have leadership ability and whom are technical, with a strong voice whom will challenge the status quo. You are overlooking lots of key talent across the Globe. Culturally OpenText used to be a place that at least cared about people somewhat: last 4 years, this changed. Now many have golden handcuffs specially in places like Waterloo/ Montreal, Florida/ California, and European Countries. Stop so much investment in certain functions where there are huge salaries and invest in sales, development, and customers. Functions like HR, Finance, Marketing dont need to have significant investment! Reach out to employees. Show you care about present employees, past employees and future candidates. Find some of the old roots that made you great.


  8. Helpful (5)

    "Not a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OpenText full-time

    Pros

    For some people, a nice boss is the more important thing. I had a nice boss, and some nice people to work with.

    Cons

    1) high level management is not good. They wanted to buy more companies to made Opentext bigger only. They did not care what to buy, the laid off.
    2) lower level managers care about their own job only. They didn't care what caused the problems with the products. Middle level managers don't know how the product(s) should change to have a better market.
    3) former employee got laid off, then apply for a perfect match position. No response from hiring manager.

    Advice to Management

    Managers need to know how to make competitive products, and watch other managers instead of laying off non-manager employees only.


  9. Helpful (2)

    "Maintenance projects.... Full of politics..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Software Engineer in Hyderabad (India)
    Current Employee - Lead Software Engineer in Hyderabad (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    -cab facility
    -Package will be good if u bargain well.

    Cons

    - Company full of politics... they will change the manager just before appraisals.. U will end up in least rating or least hike by referring to earlier manager.
    - Most of the recruitment happens through buying companies... you can expect layoffs at same time... this year removed 5% employees.
    - 80% of the products are in to maintenance... No new technologies to learn.
    - once your in, hikes are peanuts.

    Advice to Management

    -Work on some innovation projects
    -Please avoid most mid level management politics. its kills the productivity.


  10. Helpful (1)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    I worked at OpenText full-time (More than 3 years)

    Pros

    Many employees are able to work from a home office with little micro-managing if they are achieving their objectives and goals.

    Cons

    Since the OpenText acquisition significant cost-cutting and minimal raises.
    Can be a high-pressure environment when sales and management over-commit to win the deal.

    Advice to Management

    Provide the resources needed when requested so that teams can meet their goals.
    Be sure adequate resources are available to deliver customer projects on time and with quality.


  11. "Great Work Environment!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Karnataka in Bengaluru (India)
    Current Employee - Karnataka in Bengaluru (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    It is very good company with lots of talents.
    One can learn so many technologies and tools.
    Best work environment and flexible timings.
    Work from home option as and when needed.
    Good Management Structure, No Politics.
    Great work-personal life balance.

    Cons

    NOTHING As of now :-)

    Advice to Management

    NA


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