OpenText Reviews | Glassdoor

OpenText Reviews

Updated July 21, 2017
233 reviews

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233 Employee Reviews

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Pros
  • They believe in a strong work/life balance and it's a very positive atmosphere (in 120 reviews)

  • Work from home option as and when needed (in 26 reviews)

Cons
More Pros and Cons

  1. "It's a job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OpenText (More than a year)

    Pros

    Good place to work. Friendly people, good benefits. Generally seem to want to hire from within. Overall , I'll give it a three

    Cons

    Grow by acquisition. Marketing is lacking and thus name recognition is almost nonexistent. Biggest company people have never heard of.


  2. Helpful (3)

    "Nice place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Performance Engineer in Pleasanton, CA
    Current Employee - Performance Engineer in Pleasanton, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    Nice people to work with

    Cons

    Need a better on-boarding system

  3. Helpful (2)

    "Tech Side"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at OpenText full-time (More than 10 years)

    Pros

    As mentioned work/life balance in most areas of the company are decent. Granted it depends on you branch of the business and individual management teams.

    Cons

    If you aren't in Corporate HQ or not in sales, you're just an anonymous number on a balance sheet. Company is very acquisition and sales driven, focusing on being a bigger sales number business rather than tech. Acquisitions are often gutted for a fraction of its resources and leave the rest to be cut out as a cost savings or forgotten with little to no support until the revenue stream dries up from the existing customer base. On the individual level - low pay, no mobility, open-floor half-cubicle work environment, no concept of training or real employee support, most non-HQ offices feel forgotten about until its time for the yearly layoffs.

    Advice to Management

    Focus on the tech and the employees, not the shareholder profits. Realize there is more to the company than the Sales and Marketing teams. Better wages and corporate support of the actual tech employees that do all the work to keep the business functional after you close a sale.


  4. Helpful (4)

    "Intern review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fun work environment with young people

    Cons

    Not great pay but trade off for work life balance

    Advice to Management

    up the pay


  5. Helpful (7)

    "Account Executives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    AE's get tremendous support from the Engineering community, delivering quality products quickly, based on visions from the CTO. AE's are well-compensated, and have the chance to make a lot of money by closing big deals.

    Cons

    If you're not in the Enterprise Group selling ECM products, you're quickly forgotten. It's all about ECM for this company, though many products have been integrated into the ECM stack. There is so much acquisition of companies going on, it's hard to be considered meaningful. They buy and slice, not only in the general admin, but in Sales as well. Better have a great year, every year.

    Advice to Management

    Take a look at your non-ECM organizations and ensure that you're taking care of them as well. Lots of money is being derived from those organizations, make sure that you reward them well (even though their deals may not be as large as the Enterprise group's.


  6. Helpful (6)

    "Decent Company - Profit-Driven"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Large efficient global reach organization

    Cons

    They quickly laid me off


  7. "System Analyst"

    StarStarStarStarStar
    Current Employee - Systems Analyst in Long Branch, NJ
    Current Employee - Systems Analyst in Long Branch, NJ
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText (More than 3 years)

    Pros

    Great people to work with..

    Cons

    nothing to add at this time

  8. Helpful (18)

    "Was a great company, severe Sales Managment problems; no organic growth; no Sales Managment accountability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in America, OK
    Current Employee - Senior Account Executive in America, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Excellent benefits; excellent people when they stay; fast expense reimbursement; a lot of vacation time; closed Christmas to New Years; autonomous travel flexibility.

    Cons

    Poor Sales Managment at the director and SVP levels; treats experienced Enterprise Account Executives poorly; constant SVP turnover. I have been with Opentext for many years and have seen 5 SVP's for NA in the past 3.5 years. Sales Directors constantly being pushed to close deals that are not ready to close and forcing customers meetings from the VP's to get it done. Continuous account shuffling even with long term, continuously buying customers. SAP relationship has been in jeopardy for the past couple of years and virtually no relationship with Microsoft or Oracle. Few new solutions and constant product naming has confused customers with existing solutions questioning their investment. Maintenance division requires uplift every year causing long term customers to reconsider future purchases. Severely dysfunctional cloud team with poor execution skills and outdated technology that does not meet the solutions hardware requirements. Minimal innovation, creating solutions that have little customer interest but to please the analysts. Solution Consultants are few as they continuously leave Opentext leaving the Account Executives without resources when needed. Heavy shortage of Professional Services people to actually implement solutions as they have also left Opentext.

    Advice to Management

    Recognize what can be accomplished and what cannot be. Forcing executive meetings with customers when they clearly indicate they are not ready to purchase only serves to show your desperation to generate revenue at any cost. Trust your Account Executives.


  9. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    No opinion of CEO

    Pros

    Interesting projects to work on

    Cons

    Not enough money or people to actually complete the projects

    Advice to Management

    Prioritize


  10. "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenText full-time

    Pros

    a global enterprise leader company

    Cons

    Too many products hitting to market


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