OpenText Reviews | Glassdoor

OpenText Reviews

Updated October 13, 2017
255 reviews

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255 Employee Reviews

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Pros
  • They believe in a strong work/life balance and it's a very positive atmosphere (in 128 reviews)

  • Work from home option as and when needed (in 36 reviews)

Cons
  • Work/ life balance can be challenging (in 23 reviews)

  • Senior management seems to be trying to cut costs by hiring teams in India and then laying off the original team (in 33 reviews)

More Pros and Cons

  1. Helpful (7)

    "Account Executives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    AE's get tremendous support from the Engineering community, delivering quality products quickly, based on visions from the CTO. AE's are well-compensated, and have the chance to make a lot of money by closing big deals.

    Cons

    If you're not in the Enterprise Group selling ECM products, you're quickly forgotten. It's all about ECM for this company, though many products have been integrated into the ECM stack. There is so much acquisition of companies going on, it's hard to be considered meaningful. They buy and slice, not only in the general admin, but in Sales as well. Better have a great year, every year.

    Advice to Management

    Take a look at your non-ECM organizations and ensure that you're taking care of them as well. Lots of money is being derived from those organizations, make sure that you reward them well (even though their deals may not be as large as the Enterprise group's.


  2. Helpful (6)

    "Decent Company - Profit-Driven"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Large efficient global reach organization

    Cons

    They quickly laid me off

  3. "System Analyst"

    StarStarStarStarStar
    Current Employee - Systems Analyst in Long Branch, NJ
    Current Employee - Systems Analyst in Long Branch, NJ
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText (More than 3 years)

    Pros

    Great people to work with..

    Cons

    nothing to add at this time


  4. Helpful (19)

    "Was a great company, severe Sales Managment problems; no organic growth; no Sales Managment accountability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in America, OK
    Current Employee - Senior Account Executive in America, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Excellent benefits; excellent people when they stay; fast expense reimbursement; a lot of vacation time; closed Christmas to New Years; autonomous travel flexibility.

    Cons

    Poor Sales Managment at the director and SVP levels; treats experienced Enterprise Account Executives poorly; constant SVP turnover. I have been with Opentext for many years and have seen 5 SVP's for NA in the past 3.5 years. Sales Directors constantly being pushed to close deals that are not ready to close and forcing customers meetings from the VP's to get it done. Continuous account shuffling even with long term, continuously buying customers. SAP relationship has been in jeopardy for the past couple of years and virtually no relationship with Microsoft or Oracle. Few new solutions and constant product naming has confused customers with existing solutions questioning their investment. Maintenance division requires uplift every year causing long term customers to reconsider future purchases. Severely dysfunctional cloud team with poor execution skills and outdated technology that does not meet the solutions hardware requirements. Minimal innovation, creating solutions that have little customer interest but to please the analysts. Solution Consultants are few as they continuously leave Opentext leaving the Account Executives without resources when needed. Heavy shortage of Professional Services people to actually implement solutions as they have also left Opentext.

    Advice to Management

    Recognize what can be accomplished and what cannot be. Forcing executive meetings with customers when they clearly indicate they are not ready to purchase only serves to show your desperation to generate revenue at any cost. Trust your Account Executives.


  5. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    No opinion of CEO

    Pros

    Interesting projects to work on

    Cons

    Not enough money or people to actually complete the projects

    Advice to Management

    Prioritize


  6. "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenText full-time

    Pros

    a global enterprise leader company

    Cons

    Too many products hitting to market


  7. "Back in corporate world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Bid Specialist in Gaithersburg, MD
    Current Employee - Senior Bid Specialist in Gaithersburg, MD
    Recommends
    Positive Outlook

    I have been working at OpenText full-time (Less than a year)

    Pros

    Shared vision, solid team, mutually supportive, gifted communicators, great salary & benefits

    Cons

    Basic administrative and new employee processes are out of alignment and barely functional. Perhaps too focused on speed of acquisitions and not on the ability to take care of the employee needs (payroll, hardware/software, HR.

    Advice to Management

    Don't focus so much on creating value for the stock holder that you forget the folks that are doing the work. You're pushing to cut costs and we don't even have what we need to do our job.

  8. Helpful (4)

    "Too Many Aquisitions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers are great.
    Health insurance cost is probably standard.
    Paid time off benefit is OK.

    Cons

    Upper levels of management tend to turn over every 3 to 5 years, so they do not always seem to follow a consistent path.
    OpenText seems to regularly acquire new companies and do so more for the customer base than for the technology.

    Advice to Management

    Please see that morale is low, especially among lifers, because we all feel that our continued employment is tenuous, at best. Also, please consider rectifying the PTO policy where many of us lost vacation time when coming from an acquisition, where our old company granted 5 or 6 weeks of PTO and now we have 4.


  9. Helpful (4)

    "Not bad - big company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Sales Engineer in New York, NY
    Former Employee - Pre-Sales Engineer in New York, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than 5 years)

    Pros

    Pays well, pre-sales engineers can make 200k pretty easily.

    Cons

    Tons of red tape, normally associated with large companies.

    Advice to Management

    Your systems for retaining people when their particular job ends could be tuned a bit, you do lose a couple of good people now and then. Also - not much incentives for top-performing flight risks to stick around.


  10. Helpful (4)

    "Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in Baltimore, MD
    Current Employee - Technical Consultant in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at OpenText (More than 8 years)

    Pros

    You have to like traveling most weeks and working with minimal supervision. Pays well with quarterly bonus based on billable work.

    Cons

    Every 2-4 years there seems to be a Chinese firedrill with management. As a result the comfort level of who you work for disappears. This can be challenging on top of the travel and, at times, dealing with difficult customers by yourself. Management likes to punish their workers if the customer is not happy for whatever reason.

    Advice to Management

    Keep the road warriors in mind when making policy that affect travel expenses and how that information is disseminated. Working with customers can be challenging enough without having to deal with an unsympathetic management.


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