OpenText Reviews | Glassdoor

OpenText Reviews

Updated March 10, 2017
213 reviews

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213 Employee Reviews

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Pros
  • Nice place to work,work life balance (in 106 reviews)

  • Work environment was great with a very modern design (in 51 reviews)

Cons
More Pros and Cons

  1. Helpful (5)

    "Aggressive acquisitions lead to mixed direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Neutral Outlook

    I worked at OpenText full-time (More than 10 years)

    Pros

    Bright and talented workforce. Competitive compensation with manageable work and life balance. Solid and proven products being sold speak to success.

    Cons

    Lack of executive direction. Client relationship management is poor. Short term vision in all client transactions. Support functions are a mess because of the constant acquisitions.

    Advice to Management

    Build partnerships with clients, and treat them like long term relationships. Take time to resolve internal operational miscues and inefficiencies.


  2. Helpful (1)

    "Senior Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Senior Consultant in Boston, MA
    Former Employee - Senior Consultant in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OpenText (More than 10 years)

    Pros

    Opportunity to work with some very smart people. High profile clients. Ability to work remotely. The bonus structure was good.

    Cons

    There is a lot of travel required for consultants - if you have a family, that can be difficult. Salary was average. There were a lot of acquisitions and it was a bit chaotic.


  3. Helpful (9)

    "Company Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OpenText full-time (More than 5 years)

    Pros

    Opportunities abound to introduce and evolve leading edge technology and process in this premier B2B cloud services organization.

    Cons

    Siloed technical verticals, culturally resistant to change (understandable, although only to a point), coupled with a sales-driven funding model, compromise the company's ability to introduce and exploit process and technology efficiencies.

    Advice to Management

    Consider industry standard metrics for process execution and attendant resourcing. Specifically, take note of Terman's observation, 'If a track team needs a seven foot high jumper, don't take seven guys who can jump a foot.' Where do you need the seven foot high jumpers, where the three footers, and staff accordingly. Magic can ensue.


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  5. Helpful (6)

    "Business development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Representative in Remote, OR
    Former Employee - Business Development Representative in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at OpenText full-time (Less than a year)

    Pros

    Great team and leadership

    The inside sales team worked well together and the account executives were will to help feed the pipeline.

    Cons

    upper management was lost and lacked focus to lead the sales department

    Advice to Management

    Hire team leads that are capable of managing


  6. Helpful (2)

    "Finance"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The benefits were good. Supervisors and managers were great,

    Cons

    The Company priority was to expand . Way too many "Chiefs" & upper management. It took forever to get anything approved, due to everyone having to put a stamp of approval on everything

    Advice to Management

    Let the dept managers Manage"


  7. Helpful (10)

    "Executive Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Administrative Assistant in San Francisco, CA
    Former Employee - Executive Administrative Assistant in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than a year)

    Pros

    Peers were very supportive and helpful. Also open to new ideas.

    Cons

    Communication filtering down to the employee from senior management was poor.

    Advice to Management

    Consider a new position like a Press Secretary, but for employees. This would be a full time contact for acquisitions.as well as one for each division. My experience was an HR person assigned for the first couple of years. The contact also had other responsibilities and in my opinion was stretched too thin because of it.


  8. Helpful (7)

    "Decent company; management takes care of their own and leaves highly skilled staff in a lurch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at OpenText full-time (More than 5 years)

    Pros

    Coworkers are intelligent and thoughtful; insightful and easy to work with. Good benefits, opportunity for advancement.

    Cons

    They buy and sell companies. Divisions (and therefore entire offices) can be closed with little to no advance notice. Very valuable and highly skilled people given minimal severance.

    Advice to Management

    Too much management; company invests disproportionately in management. Could be more effective and profitable with fewer layers of management.


  9. Helpful (12)

    "Changing Focus / Potential Age Issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Services
    Former Employee - Services
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Average to good benefits; many remote/work at home positions. Reasonable regarding travel - just need to plan any 'must be home' weeks in advance.

    Cons

    Company is constantly buying other companies, each of which becomes the hot new product for a period of time; management focus and support shifts from other products in the same category. Layoff data in Q3 2014 skewed to a high percentage of older workers being let go, but not enough to support an age discrimination lawsuit.

    Advice to Management

    Spend more time supporting/upgrading existing products rather than buying new products in the same category.


  10. Helpful (12)

    "Nice Body No Soul"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product/Project Manager in Northville, MI
    Current Employee - Product/Project Manager in Northville, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 3 years)

    Pros

    Flexible for work hours, virtual positions, hands off, result oriented atmosphere.

    Cons

    no appraisals, bad salary, run by investors, disconnected culture, bad middle management, frequent layoffs.

    Advice to Management

    Keep an eye on whats going on across the company and not just HQ. Layoffs are mark of your failure and not the employee.


  11. Helpful (11)

    "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText full-time

    Pros

    Great co-workers, nice locations, decent benefits, week shutdown between Christmas and New Years. Flexible work schedule, virtual assignments, and free coffee.

    Cons

    Micromanaging executive team, no team meetings, restrictive expense policy, top down budget directives, inflexible general policies, difficult to navigate processes, no money to update internal systems, and too quick to cut staff.

    Advice to Management

    Allow the second level of managers that you hired to help run the business. They are there to help and most are doing what is necessary for the business.



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