OpenText Reviews | Glassdoor

OpenText Reviews

Updated June 28, 2017
841 reviews

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841 Employee Reviews

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Pros
  • They believe in a strong work/life balance and it's a very positive atmosphere (in 116 reviews)

  • Work from home option as and when needed (in 25 reviews)

Cons
  • Work/ life balance can be challenging (in 21 reviews)

  • Senior management do not have clear strategies around product roadmap - confusing with recent ECD acquisition (in 29 reviews)

More Pros and Cons

  1. Helpful (1)

    "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gaithersburg, MD
    Former Employee - Anonymous Employee in Gaithersburg, MD
    Recommends
    Neutral Outlook

    I worked at OpenText full-time (More than 3 years)

    Pros

    Very good benefits and competitive compensation. Teams I worked in were very stable as the team members were long-time employees.

    Cons

    Some of the technologies used for development were somewhat outdated, which is understandable considering some of the company technologies being promoted (fax anyone?).

    Advice to Management

    Overall, management does a good job communicating what the company goals and objectives are. However, they could do better positioning the various teams to drive toward those goals.


  2. "Software QA Testing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Quality Assurance Engineer in Sunnyvale, CA
    Former Employee - Software Quality Assurance Engineer in Sunnyvale, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at OpenText (More than 3 years)

    Pros

    I think it's an overall a good company to work for, provide many training courses, benefits for employees.

    Cons

    Didn't understand enough about company structure

    Advice to Management

    Communication

  3. "System Analyst"

    Star Star Star Star Star
    Current Employee - Systems Analyst in Long Branch, NJ
    Current Employee - Systems Analyst in Long Branch, NJ
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText (More than 3 years)

    Pros

    Great people to work with..

    Cons

    nothing to add at this time


  4. Helpful (18)

    "Was a great company, severe Sales Managment problems; no organic growth; no Sales Managment accountability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in America, OK
    Current Employee - Senior Account Executive in America, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Excellent benefits; excellent people when they stay; fast expense reimbursement; a lot of vacation time; closed Christmas to New Years; autonomous travel flexibility.

    Cons

    Poor Sales Managment at the director and SVP levels; treats experienced Enterprise Account Executives poorly; constant SVP turnover. I have been with Opentext for many years and have seen 5 SVP's for NA in the past 3.5 years. Sales Directors constantly being pushed to close deals that are not ready to close and forcing customers meetings from the VP's to get it done. Continuous account shuffling even with long term, continuously buying customers. SAP relationship has been in jeopardy for the past couple of years and virtually no relationship with Microsoft or Oracle. Few new solutions and constant product naming has confused customers with existing solutions questioning their investment. Maintenance division requires uplift every year causing long term customers to reconsider future purchases. Severely dysfunctional cloud team with poor execution skills and outdated technology that does not meet the solutions hardware requirements. Minimal innovation, creating solutions that have little customer interest but to please the analysts. Solution Consultants are few as they continuously leave Opentext leaving the Account Executives without resources when needed. Heavy shortage of Professional Services people to actually implement solutions as they have also left Opentext.

    Advice to Management

    Recognize what can be accomplished and what cannot be. Forcing executive meetings with customers when they clearly indicate they are not ready to purchase only serves to show your desperation to generate revenue at any cost. Trust your Account Executives.


  5. Helpful (13)

    "Middle Management offers Zero equity dead end"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText (More than 3 years)

    Pros

    Plenty of work. OpenText is acquiring companies at an unsustainable pace and has not staffed up to support the model........house of cards.

    Cons

    No options or equity stake for Manager & Director level. ESSP offers no value.
    Middle management does all the work. VP level and above are poorly aligned across functional teams and cannot make decisions.

    Advice to Management

    An equity program for Manager and Director level should be rolled out before everyone leaves.


  6. Helpful (29)

    "Managers in Gaithersburg MD office are racist and have no Idea how to function"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Executive (Sales Engineer) in Gaithersburg, MD
    Former Employee - Inside Sales Account Executive (Sales Engineer) in Gaithersburg, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenText full-time

    Pros

    you only work in that hell hole for 8 hours

    Cons

    The most unprofessional group of wannabee sales reps and managers in the business. the redneck managers have no human capital trainaing and it shows. Most current employees are children if past employees with no real world experience. Mark the CEO will burn that wole organization to the ground in 2 years max....best places to work?? hahaa that was comical. OpenText is the best place to put in your 2 week notice.

    Advice to Management

    good luck finding jobs in this competitive market trying to pass of GXS legacy products as if it was OpenText. Working at one firm for 25 years because daddy got you the job wont last for ever so revamp your resumes and good luck.


  7. Helpful (3)

    "Lots of opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in New York, NY
    Current Employee - Anonymous in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (More than 10 years)

    Pros

    Very successful and growing company. Multiple acquisitions each year provides plenty of opportunities to learn many different types of software.

    Cons

    Drive for very high margin leaves some parts of the business under-staffed. This in turn increases levels of stress on staff.

  8. "Back in corporate world"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Bid Specialist in Gaithersburg, MD
    Current Employee - Senior Bid Specialist in Gaithersburg, MD
    Recommends
    Positive Outlook

    I have been working at OpenText full-time (Less than a year)

    Pros

    Shared vision, solid team, mutually supportive, gifted communicators, great salary & benefits

    Cons

    Basic administrative and new employee processes are out of alignment and barely functional. Perhaps too focused on speed of acquisitions and not on the ability to take care of the employee needs (payroll, hardware/software, HR.

    Advice to Management

    Don't focus so much on creating value for the stock holder that you forget the folks that are doing the work. You're pushing to cut costs and we don't even have what we need to do our job.


  9. Helpful (19)

    "Not a good work culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract in Alpharetta, GA
    Former Employee - Contract in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    somewhat flexible with your set day schedule. As long as you put in 8 hours, didn't mind you coming in early and leaving early; or coming in a little late and leaving later.

    Cons

    When I first started there, I was very excited and looked forward to going into the office every single day but then quickly saw those in charge of the project did not truly care for it or their employees. High turnover (people left within 2-4 weeks of starting) because we all knew there was better morale and pay for the exact same position elsewhere.

    Advice to Management

    Care about your employees-and that includes your Contractors. Then you won't have people wanting to leave within just 2 weeks of starting.


  10. Helpful (12)

    "EDI Customer Support Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Atlanta, GA
    Current Employee - Customer Support Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I have been working at OpenText full-time (More than 3 years)

    Pros

    The clients are a joy to work. co-workers are energetic and fun to interact with.

    Cons

    management does not use common sense or logic with deciding policies. Policies change daily so very difficult to stay within the boundaries from day to day.

    Advice to Management

    use more common sense approach to policies when applying them to the support agents.


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