OpenText Reviews | Glassdoor

OpenText Reviews

Updated August 16, 2017
238 reviews

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238 Employee Reviews

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Pros
  • They believe in a strong work/life balance and it's a very positive atmosphere (in 121 reviews)

  • Work from home option as and when needed (in 27 reviews)

Cons
More Pros and Cons

  1. Helpful (9)

    "Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OpenText full-time (More than 5 years)

    Pros

    Opportunities abound to introduce and evolve leading edge technology and process in this premier B2B cloud services organization.

    Cons

    Siloed technical verticals, culturally resistant to change (understandable, although only to a point), coupled with a sales-driven funding model, compromise the company's ability to introduce and exploit process and technology efficiencies.

    Advice to Management

    Consider industry standard metrics for process execution and attendant resourcing. Specifically, take note of Terman's observation, 'If a track team needs a seven foot high jumper, don't take seven guys who can jump a foot.' Where do you need the seven foot high jumpers, where the three footers, and staff accordingly. Magic can ensue.


  2. Helpful (6)

    "Business development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Representative in Remote, OR
    Former Employee - Business Development Representative in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at OpenText full-time (Less than a year)

    Pros

    Great team and leadership

    The inside sales team worked well together and the account executives were will to help feed the pipeline.

    Cons

    upper management was lost and lacked focus to lead the sales department

    Advice to Management

    Hire team leads that are capable of managing

  3. Helpful (2)

    "Finance"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The benefits were good. Supervisors and managers were great,

    Cons

    The Company priority was to expand . Way too many "Chiefs" & upper management. It took forever to get anything approved, due to everyone having to put a stamp of approval on everything

    Advice to Management

    Let the dept managers Manage"


  4. Helpful (10)

    "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Administrative Assistant in San Francisco, CA
    Former Employee - Executive Administrative Assistant in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than a year)

    Pros

    Peers were very supportive and helpful. Also open to new ideas.

    Cons

    Communication filtering down to the employee from senior management was poor.

    Advice to Management

    Consider a new position like a Press Secretary, but for employees. This would be a full time contact for acquisitions.as well as one for each division. My experience was an HR person assigned for the first couple of years. The contact also had other responsibilities and in my opinion was stretched too thin because of it.


  5. Helpful (7)

    "Decent company; management takes care of their own and leaves highly skilled staff in a lurch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at OpenText full-time (More than 5 years)

    Pros

    Coworkers are intelligent and thoughtful; insightful and easy to work with. Good benefits, opportunity for advancement.

    Cons

    They buy and sell companies. Divisions (and therefore entire offices) can be closed with little to no advance notice. Very valuable and highly skilled people given minimal severance.

    Advice to Management

    Too much management; company invests disproportionately in management. Could be more effective and profitable with fewer layers of management.


  6. Helpful (12)

    "Changing Focus / Potential Age Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Services
    Former Employee - Services
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Average to good benefits; many remote/work at home positions. Reasonable regarding travel - just need to plan any 'must be home' weeks in advance.

    Cons

    Company is constantly buying other companies, each of which becomes the hot new product for a period of time; management focus and support shifts from other products in the same category. Layoff data in Q3 2014 skewed to a high percentage of older workers being let go, but not enough to support an age discrimination lawsuit.

    Advice to Management

    Spend more time supporting/upgrading existing products rather than buying new products in the same category.


  7. Helpful (12)

    "Nice Body No Soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product/Project Manager in Northville, MI
    Current Employee - Product/Project Manager in Northville, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 3 years)

    Pros

    Flexible for work hours, virtual positions, hands off, result oriented atmosphere.

    Cons

    no appraisals, bad salary, run by investors, disconnected culture, bad middle management, frequent layoffs.

    Advice to Management

    Keep an eye on whats going on across the company and not just HQ. Layoffs are mark of your failure and not the employee.

  8. Helpful (11)

    "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText full-time

    Pros

    Great co-workers, nice locations, decent benefits, week shutdown between Christmas and New Years. Flexible work schedule, virtual assignments, and free coffee.

    Cons

    Micromanaging executive team, no team meetings, restrictive expense policy, top down budget directives, inflexible general policies, difficult to navigate processes, no money to update internal systems, and too quick to cut staff.

    Advice to Management

    Allow the second level of managers that you hired to help run the business. They are there to help and most are doing what is necessary for the business.


  9. Helpful (5)

    "Needs Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Overall great people and good place to work, but there are areas for improvement

    Cons

    A lot of acquisitions, poor integration
    Tuition Reimbursement is terrible
    Merit increases terrible
    Little to no recognition


  10. Helpful (21)

    "Another reorganization ... do more and more with less and less"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at OpenText (More than 3 years)

    Pros

    Paid week off holiday from Christmas Day through New Years Day… and flexibility to work from home occasionally, after that, not too much else

    Cons

    With another recent reorganization (this is my 4th reorganization and 5th manager in 3 years) and downsizing of more staff, the management continually puts more and more workload on less and less employees. Most of the time you can’t keep up with the workload because there are no resources to delegate the responsibilities to for help so you put in extra hours (unpaid) just to try to keep your head above water. Seems like there are always hiring freezes and salary increases are tiny, if any.

    Advice to Management

    don't try to put a positive spin with wording "workforce rebalancing" when you're laying off 5% (over 400 people) of the staff. Company tries to promote a good work/life balance or so they say, but when employees need to work extra hours to get the work done because staff size is limited, it's a bit far from the truth.


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