Openet Reviews | Glassdoor

Openet Reviews

Updated August 17, 2017
17 reviews

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Openet CEO Niall Norton
Niall Norton
8 Ratings

17 Employee Reviews

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Pros
  • Great work life balance, training and development focused (in 9 reviews)

  • flexi working hour: work from home once in a while, should be 9 to 530 but it's ok to 10 to 5 or even 11 to 4 (in 6 reviews)

Cons
  • Non-City Centre Location, out in Dublin 12 (in 3 reviews)

  • The Management team too static, company has outgrown some (in 3 reviews)

More Pros and Cons

  1. "Lead Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Openet full-time

    Pros

    Some smart people there works long hours

    Cons

    Telecom is downsizing in general.
    No clear guidance on career path


  2. Helpful (4)

    "Rudderless ship"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Was able to work from home easily. Most people were friendly and good to work with.

    Cons

    Management does not have a strong consistent plan. More like 2 or 3 plans a year. Management is not held accountable, as when they fail in their job, they just move to another role. Product development has not been given enough direction and nothing new has taken the place of older products. Also, pay is poor and bonuses never happen.

    Advice to Management

    Hold yourselves accountable.

  3. Helpful (5)

    "Decent pay, politics and no growth opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Openet full-time (More than 5 years)

    Pros

    * Get to travel to Dublin
    * Decent salary, but average overall package
    * The company still retains a number of a high caliber engineers and architects

    Cons

    * Every trip needs to be approved by several managers, all the way to CEO
    * Employees are not trusted to make even simple decisions, delegation is an alien term
    * Talent is leaving
    * Innovation is focused primarily on cost savings
    * Known to raid employee benefiits
    * Everything you read in the recent reviews is, sadly, true


  4. Helpful (5)

    "Politics galore, scramble strategy, no leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partners in Reston, VA
    Former Employee - Partners in Reston, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Openet full-time (More than 3 years)

    Pros

    Years ago Charging/Policy were a white hot space and Openet had the leading product. When it was smaller, everyone was a team going for the growth and it was cooperative and innovative and interesting.

    Cons

    Politics abound. Some very hard working people go unrecognized. And some very undeserving people continue to keep their jobs at the expense of others. There's not a real strategy other than sales, so everything is a scramble and last minute deadline. And the market has moved on with acquisitions by BroadHop, Bridgewater, and Volubill. I don't know if they have an exit left. Despite their statements that they love partners, professional services undermines the partners by taking their hours. There is no strategic relationships to leverage - bridges have been burned too many times. Also there's no equity for anyone...that was years ago. It's just a job.

    Advice to Management

    Put some new ideas and new people on the team. Embrace your partners who work so hard for you.


  5. Helpful (3)

    "Management lacks any sense of direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Manager in Reston, VA
    Former Employee - Technical Manager in Reston, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Openet full-time (More than 5 years)

    Pros

    For junior team members, you will have plenty of work and opportunity to advance.

    Cons

    Management changes directions with every new revelation or management book they read. Management is not held accountable for their failures, they just get shifted around the company so that they can continue their mistakes. Sales department are desperate to make their numbers, so projects are not sold with enough profit margin to allow the Services teams to deploy the projects correctly, thus projects are often understaffed or have too many junior members who are out of their depth on a project. Engineering department exist in a vacuum from the customers and also from the Services teams, so they often deploy features that are not needed or deploy good features late or untested. Deadlines are often very short, requiring Services teams to work overtime. Employee bonuses have not been paid in past 3 years.

    Advice to Management

    Hold management responsible to meet their goals and if they do not, take action to show the company that they are being held responsible. Withholding bonuses from the workers is not holding management responsible, it only helps management keep the shareholders happy.


  6. Helpful (4)

    "Sweatshop - Be wary"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    1) It's a good product (slowly getting commoditized in the industry so we'll see)
    2) Pound for pound, has some of the brightest people working for it compared to other companies in the space
    3) Compared to other companies - the real star of the show is the Professional Services organization - they bring in a LOT of money, they do solid work, and they find a lot of new opportunities.
    4) They have achieved a "brand cache" - so it's a premium company in the space to say you worked for.

    Cons

    1) EQUITY - there is NO EQUITY whatsosever for employees. Just yearly empty promises of "we'll see what business conditions allow." If you were in very early - there was some small equity given, but not really any by this CEO. It's sad actually - it's a real sweatshop and people work so much better when they know they are "owners" not "widgets"
    2) Politics - this place INVITES politics and all the distractions it brings. It's actually crushing and enormously disappointing. At the higher level ranks - it's almost gladiator games. Someone once said "Why aren't you using that against him/her?!?"
    3) Communications/Accountability - what's said from above (goals, budgets, products, etc.) and what happens soon after are not necessarily the same thing. And the reverse is true - you're assured that whatever you say up the food chain is likely not what people will hear and act upon. And when commitments are needed and are missed, nobody seems to get in any heat. This place really has a communications problem.
    4) Focus - the place has a 30 day or less attention span. Nothing gets planned so everything is a complete firedrill for all parties. Everytime - a mad scramble to do anything. Rather than Ready, Aim, Fire...it's FIRE, aim, ready? I'd say they could do twice as much work in 1/2 the time if people would get the support they need and do their job the first time. PS - expect this to affect your work/life balance - i don't know anybody who doesn't work (realistically) at least 10 hr days and 6 day work weeks.

    Advice to Management

    You're not a startup. You have basically 4 people running the company...for any decision. Stop the firedrill mentality. Push the accountability down- meet commitments - expect others to do the same.

    Simply "Say what you do, and do what you say". And stop with the politics - it's exhausting


  7. Helpful (1)

    "Growing too fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Many excellent staff members
    Excellent, adaptable product
    Good benefits
    Continued growth is expected so job opportunities should not decline
    Direct management is sympathetic to employee personal requirements

    Cons

    Work exceeds resources
    Internal systems are insufficient and underpowered
    Workspace insufficient for growth in staff
    Bonus calculations are arcane
    Processes remain in flux

    Advice to Management

    Openet has made a good impression by implementing its products successfully in a number of telecoms carriers. It is important that future implementations also succeed. Quantity of attempts will not offset perceived failures.

  8. "No job security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Dublin, Co. Dublin (Ireland)
    Current Employee - Team Lead in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Openet full-time (More than 5 years)

    Pros

    The HR department try and create a positive environment.
    Most people are generally helpful.

    Cons

    They recently fired some really good people in another change of direction. These were really good people who were made redundant with minimal payments.
    One day they were indispensable hardworking staff and ten days later they were cleaning out their desks.
    This shows how fake and callous the management are and now lots more people are now leaving voluntarily.
    Luckily the job market is good at the moment. This is not the company you want to find yourself in when there is a downturn.

    Advice to Management

    Quit or sell the company. The staff don't trust you.


  9. "Senior Software Engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Openet full-time

    Pros

    Flexible time to work and possibility to work from home sometimes.

    Cons

    Mid sized company that is as organized as a startup


  10. Helpful (18)

    "Terrible place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Dublin, Co. Dublin (Ireland)
    Current Employee - Software Developer in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Openet full-time (More than 3 years)

    Pros

    Transport is OK, Luas, buses etc.
    There are some decent people there.

    Cons

    The CEO and his morally bankrupt HR department promote a dog eat dog culture by forcing people to re-apply for their own jobs on inferior terms, or else face redundancy with a minimal payment.
    The bonuses they mention in job specs are hardly ever paid.
    You will not be paid if you are sick more than 5 days a year. And even then they harass you to prove that you were really sick.
    The toilets are disgusting, but rather than doing anything the facilities people just blame the staff.
    If you are thinking of taking a job make sure that you start on a really high salary because pay increases are rare. If you work your butt off you may get 2%.
    To get a promotion you need to be already working at that level for ages, and then the pay increase is a pittance.

    Advice to Management

    Treat people fairly. They are not disposable.


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