Openet Reviews | Glassdoor

Openet Reviews

Updated July 18, 2017
88 reviews

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3.3
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Openet CEO Niall Norton
Niall Norton
48 Ratings

88 Employee Reviews

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Pros
  • Great work life balance, training and development focused (in 9 reviews)

  • flexi working hour: work from home once in a while, should be 9 to 530 but it's ok to 10 to 5 or even 11 to 4 (in 6 reviews)

Cons
  • Non-City Centre Location, out in Dublin 12 (in 3 reviews)

  • You have made a mess of it leadership team & HR (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "Lack of collaboration, communication and innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Openet full-time

    Pros

    They have a great product portfolio for policy, charging and rating for the wireless industry. The software is powerful and can perform high number of transactions per second, the ability to scale processing vertically and horizontally is big advantage over its competitors.

    Cons

    I find many groups within Openet to be territorial and only protecting their turf. Although the company has been going through some process alignment and resource allocation, I find it very difficult to work within the various groups - such as product, engineering and services - and to even share ideas and knowledge across the company.
    When you are trying to estimate a proposal for a client for example, the internal politics and bureaucracy is a nightmare.
    There is too much politics in this company and I find the culture to be very arrogant and not accommodating to new employees.

    Advice to Management

    You need to change the culture and politics in the company. There are too many employees who are only looking out for themselves or their own groups. There has to be a more collaborative and innovative environment. Too many times management does not want to listen on ideas on process improvement, or allow people the ability to make decisions without having too many hands involved.
     I think management should also cut down on unnecessary costs. It spends too much on unneeded travel for example.
    The company should focus on its core products and not overstretch itself into other ventures, such as healthcare, where it doesn't have a strong knowledge and experience.


  2. Helpful (4)

    "Floundering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good technical people, flexible products, caring and compassionate mid-level management, exciting field for development (smart-phone support), a large number of engineers with multi-year experience, opportunities for travel to Ireland

    Cons

    sweat-shop environment, lack of collaboration between corporate divisions, large number of executives with long-term tenure who do not seem accountable for decisions, lack of loyalty of executives toward workers, impossible revenue targets preventing bonus payouts, duplicity and behind-the-scenes manipulation, an accelerating drain of technical talent, extremely short-cited decision making

    Advice to Management

    Clean house of dead-wood in upper levels; start rewarding workers before you lose yet more good people; recognize the talent you have and cast it off only after careful deliberation; develop a realistic plan for corporate future direction that will offset the short-term decision-making that is sabotaging your future; land some sales to new customers;

  3. Helpful (2)

    "Company has Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Openet full-time (More than a year)

    Pros

    There are not many pros for this company.

    Cons

    The Salary and Benefits for this company are very low and never see a raise in the time you have put in with the company, filling out review when review time comes around there are hard to fill out with out help from MGMT . There is no HR departments in the US all is handled over seas in India and internal web site and trying to find your way around that is a talk in it's self.

    Advice to Management

    Pay your American workers more than your own people. This is not India. Learn to talk to Americans properly with out talking down to them. Better benefits package.


  4. Helpful (9)

    "Getting worse and worse each year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Kuala Lumpur (Malaysia)
    Current Employee - Senior Software Engineer in Kuala Lumpur (Malaysia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Openet full-time (More than 3 years)

    Pros

    1) 21 days annual leave
    2) Able to learn some advance C++ codes (only certain teams)

    Cons

    1) Politics are increasingly entwined.
    2) Some managers in Product Department are incompetent, indecisive, and always push responsibilities to someone else.
    3) Interview process is critically flawed, resulting in hiring many incapable engineers, who are only good at presenting themselves.
    4) Inefficient management, poor project planning, and glitchy software design causes delay after delay.
    5) Try to force employees to work during weekends when deadline could not be met.
    6) Practice Agile wrongly.
    7) Fail to identify the contribution of engineers.

    Advice to Management

    It's a lost cause.


  5. Helpful (19)

    "Awful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Dublin, Co. Dublin (Ireland)
    Former Employee - Software Engineer in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Openet full-time (Less than a year)

    Pros

    - Close to darth line
    - Spar nearby.
    - Cheap rent in flats around the area.

    Cons

    - Complete lack of processes to manage the simplest things, such as fixing bugs. Truly an organizational chaos. Some issues in the bug queue were more than 2 years old. You won't believe the disbelief of the on-site integration engineers when I started picking them up and solving them. It was like poor orphans having Christmas for the first time.

    - Lethargic management. They had conference calls with customers, which seem upset to a level of despair due to multiple issues with the software. At the end of the call, they would burst into laughs. Multiple complaints from employees regarding lack of processes that resulted in the issues received a shrug from the manager followed by giggles. My manager was supposed to assign issues for me to fix and other tasks, but I had to practically beg the guy for work.

    - Uncivil behavior. One of the developers had a stutter and many times I have seen my manager and others in his group mocking the guy behind his back. But the worst was some unknown employee in the building actually defecating on the bathroom floor multiple times as some sort of sick joke. They never catch him to my knowledge. A lot of people are very noisy and disrespectful to other people in the company (one guy for instance with a "the good, the bad and the ugly" ringtone blasting at full volume on his mobile phone ten times a day or people having conference calls right beside you talking loudly). Every time someone outside the company would visit, HR had to shout an email saying "We have visitors in the building. Please behave.". The place felt like a pub.

    - Bad location. Not a nice place Dublin 12. Sometimes people would be fearful of gangs damaging or stealing their cars parked in front of the building.

    Advice to Management

    Not sure what to say.


  6. Helpful (7)

    "Moving Backward By Bad Policies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Kuala Lumpur (Malaysia)
    Current Employee - Senior Software Engineer in Kuala Lumpur (Malaysia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Openet full-time (More than 3 years)

    Pros

    ✔ valuable technologies to learn
    ✔ flexible work hours
    ✔ able to work from home

    Cons

    ✖ growing politics
    ✖ very bad leadership from team lead and upper management
    ✖ lack of fundamental training
    ✖ management tend to be biased to crony in making judgement
    ✖ new comer have a high risk to be terminated easily due to moving backward working culture
    ✖ in some ways many people in this company think that they are being lead by stupid management
    ✖ very low increment and bonus
    ✖ promotion most likely decided by racial favoritism
    ✖ generally, upper management is liar
    ✖ colleagues like to be speak their own native language without respecting others who did not understand. EVEN IN THE MEETING

    Advice to Management

    Check yourself, are you doing your job wisely?


  7. Helpful (26)

    "A Deeply Troubled Place..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Openet full-time (More than 8 years)

    Pros

    * Good place to start a career - real work to be done
    * Deploys systems that work at world class scales
    * Generally OK about personal HR issues
    * Good benefits

    Cons

    * Management Team filled with politicians - lots of energy expended internally
    * No clear, focused plan for the future - instead every politician has a plan of their own
    * Development is weighed down by a cargo cult interpretation of "Agile" that consists of endless meetings and breaking down work into inefficient 'micro-goals'
    * Significant positions filled by over-promoted, insecure micromanagers
    * HR dabbling in office politics. Also appear to be posting fake Glassdoor reviews to 'fix' perception issues

    Advice to Management

    * Take a long close look at your leadership team - how many people are there on merit?
    * Take a close look at just how unproductive your engineers are
    * Stop tolerating 'private armies' - at least 4 groups of people in Openet write software. Why?

  8. Helpful (6)

    "Product and agile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing Manager
    Former Employee - Product Marketing Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Openet full-time (More than 5 years)

    Pros

    Process light and people are generally friendly and easy to work with. Good location, though M50 is close it's tricky to transit to and from.

    Cons

    The changing market has cause reactive stress and hence I'll considered decisions that affect employees. Making career plan is not possible with how the company operates.

    Advice to Management

    Employees are the scares resource so treat them more respectfully. Decisions comeback to haunt later on.


  9. Helpful (5)

    "DevOps NOT!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering
    Current Employee - Engineering
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Openet (More than 5 years)

    Pros

    The people I have worked with over the years have been amazing, such great expertise & collaboration

    Cons

    They laid off about 35 people in May for a so called DevOps re-org. CEO announced this as positive news!!!! 2 months later approx 30 additional people have resigned as there is no respect or faith in leadership. No announcements have been made about what's happening despite many promises over the last 2 months. No direction, no strategy, no idea what's happening. Half the engineering department are gone and more are leaving, those who remain are double jobbing. It's a shambles. EMEA HR management is a disgrace. You have made a mess of it leadership team & HR.

    Advice to Management

    Communicate, communicate & COMMUNICATE.


  10. Helpful (1)

    "Growing too fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Many excellent staff members
    Excellent, adaptable product
    Good benefits
    Continued growth is expected so job opportunities should not decline
    Direct management is sympathetic to employee personal requirements

    Cons

    Work exceeds resources
    Internal systems are insufficient and underpowered
    Workspace insufficient for growth in staff
    Bonus calculations are arcane
    Processes remain in flux

    Advice to Management

    Openet has made a good impression by implementing its products successfully in a number of telecoms carriers. It is important that future implementations also succeed. Quantity of attempts will not offset perceived failures.


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