Oracle Principal Technical Support Engineer Reviews | Glassdoor

Oracle Principal Technical Support Engineer Reviews

Updated February 7, 2017
30 reviews

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Principal Technical Support Engineer

2.7
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  1. "Senior Principal Technical Support Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Principal Technical Support Engineer in Orlando, FL
    Current Employee - Senior Principal Technical Support Engineer in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Oracle (More than 10 years)

    Pros

    Flex hours, scope to learn

    Cons

    none at this time to write


  2. Helpful (1)

    "Not a Employee Friendly company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Technical Support Engineer
    Former Employee - Principal Technical Support Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Oracle full-time (More than 10 years)

    Pros

    Used to be a great company to work for

    Cons

    Upper Mangament only cares about metrics.
    Just Fake Metrics and No loner appreciative of Technical capability Of the engineer.
    No bonus OR pay raise.
    Bare minimum engineers to support round the clock( Not kidding pager starts at 3am and 24/7 weekend on call rotation)
    Very slow to to get into market with new technologies.
    Oracle sells the product based on 24/7 support but treats support engineers as worthless.

    Advice to Management

    Invest in training employees and be appreciative of technical capabilities


  3. Helpful (1)

    "Opportunities to make more via overtime and work on projects across teams."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Principal Technical Support Engineer in Orlando, FL
    Current Employee - Senior Principal Technical Support Engineer in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Oracle full-time (More than 5 years)

    Pros

    Large reputable company who works with well known companies. If you are hourly, there's opportunities to make more in overtime.

    Cons

    Know your limitations or you could be overworked. Shift work and no more telecommuting for Support. There is not much perks compared to other companies

    Advice to Management

    More perks are needed.


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  5. Helpful (1)

    "Principal Technical Support Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Technical Support Engineer in Salt Lake City, UT
    Current Employee - Principal Technical Support Engineer in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Oracle full-time (More than 3 years)

    Pros

    Great benefits and work life balance.

    Cons

    It is time to share the wealth > 401k match needs to go up and raises need to happen yearly (at minimum). Current trend of low cubicle walls > sucks. Tall fences make for great neighbors (as the expression goes). You won't get a raise moving (being promoted) within Oracle > policy needs to change. You max out at 18 days of PTO a year in your 4th year.

    Advice to Management

    There is a lot of talk about retaining and promoting talent, but there are policies in place that need to change in order to accommodate this. There needs to be a 3rd and 4th tier for accruing PTO.


  6. "I have stability and decent benefits but satisfaction is starting to wane after several years of minimal advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Technical Support Engineer in Lehi, UT
    Current Employee - Principal Technical Support Engineer in Lehi, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Oracle full-time (More than 10 years)

    Pros

    Stability of the company and sense that my job is secure. Facilities are nice. There was flexibility in job location in the past but that seems to be changing.

    Cons

    Starting to feel a lack of commitment to long time employees over bringing in new people where lower expectations can be set for them in relation to job conditions, salary and perks. Feel like a minion at times.

    Advice to Management

    Try to be more open to individual needs and recognize the best ways your employees work and foster it. More attempts to recognize those that are truly contributing to success for customers instead of just picking people at random for an example.


  7. "Used to be better, declining attention to employees has caused poor morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Technical Support Engineer
    Current Employee - Principal Technical Support Engineer
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Oracle full-time (More than 10 years)

    Pros

    Oracle has very good benefits like unlimited sick time, credits for paying for health, dental and life insurance. Oracle is a strong revenue company and since hiring has been minimized over the last ten years, layoffs have been very few and far between.

    Cons

    Recently Oracle made all work at home employees back to the office. After 10 years of no raises and no bonuses, work at home was the only benefit that kept many employees working at Oracle. Morale from long term employees that structured their lifestyle around the work at home environment is at an all time low. It is difficult to be forced back to the office when promotions, raises and even cost of living increases are non-existent. In addition, the performance and quality of Oracle's internal tools are horrible - causing continued tension and frustration when doing your everyday job.

    Advice to Management

    Managers have no power - so the executive leadership needs to get in touch with the working force of Oracle. They need to talk to the employees and understand the frustrations of no recognition and no raises in a strong company that has continued rising revenue. Work at home should be reinstated for employees who have been successful at this program for years. Internal tools should be refined and fixed to minimize frustration. If the economy were even slightly better, there would be a mass exodus due to widespread dissatisfaction with how Oracle seems so out of touch with their core base of employees.


  8. "Oracle is good to get a brand name attached and get some skills developed. But not a good company if you want to grow."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Oracle Principal Technical Support Engineer
    Current Employee - Oracle Principal Technical Support Engineer
    Doesn't Recommend
    No opinion of CEO

    I have been working at Oracle full-time (More than 5 years)

    Pros

    Good work life balance, some level of flexibility of work.

    Cons

    Not much salary reviews and scope to get promoted. Even when merit increase happen it is very nominal.


  9. Helpful (1)

    "Stable Job but no Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Technical Support Engineer in Orlando, FL
    Current Employee - Principal Technical Support Engineer in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Oracle full-time (More than 5 years)

    Pros

    Flexibility is here but in the summer policies are changing. The job is stable and people who are working have been generally here 10+ years.

    Cons

    Absolutely no growth opportunity to move across groups or change in Pay. Very few raises if any. Literally have to wait for someone to retire or quit for promotions. Even grade changes provides no significant pay bump.

    Advice to Management

    Provide raises.


  10. Helpful (2)

    "After working for well paying start ups, Oracle just can't compete in salary compensation to Bay Area start ups."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Principal Technical Support Engineer in Santa Clara, CA
    Current Employee - Senior Principal Technical Support Engineer in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Oracle full-time (More than 5 years)

    Pros

    Beautiful Santa Clara Campus, gym and cafe.

    Cons

    No salary increases, have talked to people who have worked for Oracle for 12 years without any salary increases

    Advice to Management

    Retain quality talent and contributors by giving salary increases, many employees have earned this. Also back fill positions vacated by attrition. Failure to do so puts added pressure on employees who do work hard. Failure to back fill positions also creates atmosphere where some employees are blatant under-performers, which lends to belief that one can do anything and not get fired because there is too much work for everyone, so even under performers are needed. This then creates tension and conflicts in teams, when those who are over performing to cover the slack of those who are skating by, end up being resentful of those who appear to get away with everything.


  11. Helpful (1)

    "Stable job, lot of opportunities to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Technical Support Engineer in Chicago, IL
    Current Employee - Principal Technical Support Engineer in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Oracle full-time (More than 10 years)

    Pros

    Good job security. Lot of learning opportunity - mainly through online (self-learning) tools. Excellent, supportive people - especially in the Customer Support and Development organizations. Managers at lower and middle levels are generally quite respectful and considerate towards employees. Not sure if the same can be said about other groups like Consulting, Sales etc.

    Cons

    Not much opportunity for career growth, especially in the US. Pay does not grow much either. Being a huge organization with lots of acquisitions, they are probably trying to get rid of people than hire, especially in the Sales and other common administrative functions - which is understandable.

    Advice to Management

    Loosen the purse strings a bit and give some flexibility to the HR people to organize some employee-friendly "Developmental" activities.. most organizations have HRD departments - where the D stands for Development.. that seems to be missing in Oracle.