Orchard Supply Hardware Reviews | Glassdoor

Orchard Supply Hardware Reviews

Updated March 17, 2017
220 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
Orchard Supply Hardware President Bob Tellier
Bob Tellier
21 Ratings

220 Employee Reviews

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Pros
  • Employee discount, lots of growth opportunities, decent pay (in 11 reviews)

  • Customer Service oriented company - Growth if willing to relocate - A large number of long-term employees - Structured (in 10 reviews)

Cons
  • Terrible management, low pay, and no direction (in 14 reviews)

  • Hire only part time and pay minimum wage (in 10 reviews)

More Pros and Cons

  1. "i love this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager/Key Carrier in Santa Monica, CA
    Former Employee - Department Manager/Key Carrier in Santa Monica, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Orchard Supply Hardware full-time (More than 10 years)

    Pros

    great salary, nice benefits, great people, fun and exciting place to work

    Cons

    nothing company is great, just give better pay increase

    Advice to Management

    management is a team players, no advice just keep up the good work


  2. "Teamwork and structure support makes a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Los Angeles, CA
    Current Employee - Customer Service Representative in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Orchard Supply Hardware full-time (More than 10 years)

    Pros

    Free training and development programs

    Cons

    Starting over with new investors is slow process but learning to stand alone business wise is a challenge to rebrand your image.

    Advice to Management

    The more your staff knows helps the company


  3. "Good place to work if you get the right store personnel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Clayton, CA
    Current Employee - Sales Associate in Clayton, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Orchard Supply Hardware part-time (More than 8 years)

    Pros

    Great staff to work with at my store.
    Great customers for the most part. Customers at my store are the most important thing, without them we would be out of business.
    Open communication from the top down. Willingness to give ideas a chance to see if they will work.

    Cons

    Staffing levels can be stretched during the week. Need better stock crew, one that will place merchandise in its home.
    Pay for most positions on the low side.
    Current unrest by the customers and some staff due to media reports of closures. But senior management need to make the media responsible for reporting the truth as written in press releases.

    Advice to Management

    Keep up the open communications about current company events.
    Do promotions from within instead of hiring outsiders that have exaggerated their experience.
    Promote those that work hard and show initiative.


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  5. "Happy with my job working as a cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier Orchard Supply in Antioch, CA
    Former Employee - Cashier Orchard Supply in Antioch, CA
    No opinion of CEO

    I worked at Orchard Supply Hardware part-time (More than 3 years)

    Pros

    Every one seems to be friendly,, even the customers and co workers makes a different with a relax atmosphere.

    Cons

    At time due to lack of cashiers, we get bogged down with just one cashier and a lot of customers can get frustrated, also workers on the floor is few and we tend to get delayed in price checks.

    Advice to Management

    try to hire more workers if can


  6. "Pick up yard attant"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Orchard Supply Hardware full-time (More than a year)

    Pros

    Lots of exercise and fresh air

    Cons

    I was wholly satisfied with my time there.

    Advice to Management

    keep up the good work


  7. "going in the right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Tracy, CA
    Current Employee - Supervisor in Tracy, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Orchard Supply Hardware full-time (More than 10 years)

    Pros

    good job security. fair pay

    Cons

    benefits could be a bit better


  8. Helpful (1)

    "membership sign ups get you hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Orchard Supply Hardware part-time

    Pros

    flexible scheduling and 9.50 starting pay

    Cons

    computer based scheduling not stable hours


  9. "New to the job, but based on my interactions with coworkers and all levels of management I look forward to my future."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Buena Park, CA
    Current Employee - Associate in Buena Park, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Orchard Supply Hardware part-time (Less than a year)

    Pros

    Coworkers and managers are all extremely helpful, friendly and knowledgeable. They acknowledge and respect each employees contribution. Also opportunity for advancement.

    Cons

    I have yet to experience any cons, but I'm sure I'll be able to overcome any obstacles with the help of fellow employees.

    Advice to Management

    Continue your positive attitude and the excellent mentorship you currently provide.


  10. Helpful (1)

    "OSH"

    Star Star Star Star Star
    Current Employee - Sales Associate in Santa Barbara, CA
    Current Employee - Sales Associate in Santa Barbara, CA
    Recommends
    Positive Outlook

    I have been working at Orchard Supply Hardware part-time (More than a year)

    Pros

    The staff at the Goleta store is outstanding! They are a great team, really helpful, and super nice. The management listens and responds to you. It's amazing. I've been very impressed with both the staff and management there.

    Cons

    Chaotic hours, and nearly all but managers are part time.

    Advice to Management

    Less chaotic hours, even as part time, would be great.


  11. Helpful (1)

    "Orchard Supply"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Retail Store Manager in Capitola, CA
    Current Employee - Assistant Retail Store Manager in Capitola, CA
    Recommends
    Positive Outlook

    I have been working at Orchard Supply Hardware full-time (More than 3 years)

    Pros

    Family oriented company, customer focused, on a big growth track.

    Cons

    Becoming more of an corporate driven company.

    Advice to Management

    Small company currently can be difficult to move up.



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