Orchard Supply Hardware Reviews | Glassdoor

Orchard Supply Hardware Reviews

Updated March 17, 2017
220 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Orchard Supply Hardware President Bob Tellier
Bob Tellier
21 Ratings

220 Employee Reviews

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Pros
  • Employee discount, lots of growth opportunities, decent pay (in 11 reviews)

  • Customer Service oriented company - Growth if willing to relocate - A large number of long-term employees - Structured (in 10 reviews)

Cons
  • Terrible management, low pay, and no direction (in 14 reviews)

  • Hire only part time and pay minimum wage (in 10 reviews)

More Pros and Cons

  1. "Hardware the CA way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Pasadena, CA
    Former Employee - Sales Associate in Pasadena, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Orchard Supply Hardware part-time (More than 3 years)

    Pros

    You will learn a lot of new things. If you love home projects this is the place.

    Cons

    It is retail. Customers make life very interesting.


  2. "Poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Orchard Supply Hardware part-time

    Pros

    Great store environment and employee discount

    Cons

    Terrible management, low pay, and no direction

    Advice to Management

    Think about hiring managers who actually care about the company and its customers


  3. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Orchard Supply Hardware full-time (More than 10 years)

    Pros

    Was a family business before it was sold to Sears then to Lowe's.

    Cons

    Just another body, little value given to associates.


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  5. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Clayton, CA
    Current Employee - Retail Sales Associate in Clayton, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Orchard Supply Hardware part-time (More than a year)

    Pros

    The sears holding company owned the chain.

    Cons

    Welcome back to high school drama club.

    Advice to Management

    It was my first time setting up a store and it was quite challenging and fun because you were excited to for the store's opening day. The management treated us like a joke.


  6. "Growth And Pain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Orchard Supply Hardware full-time (More than 3 years)

    Pros

    Employee discount, lots of growth opportunities, decent pay.

    Cons

    Odd rotating retail hours. Close, then open, rinse and repeat. Not near enough employees for the work to be done. Sometimes catty work environment. Large management teams with few associates.

    Advice to Management

    Happy employees do better work. As do well rested ones.


  7. "Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Orchard Supply Hardware full-time

    Pros

    Great company to work with.. fairly well compensated and laid back

    Cons

    not open to stock market


  8. "A nice place to work if you like to work hard with little $ compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in San Francisco, CA
    Current Employee - Associate in San Francisco, CA
    Positive Outlook

    I have been working at Orchard Supply Hardware part-time (Less than a year)

    Pros

    In my store my fellow employees are AWESOME! We are a tight little family who help one another.
    The job is very rewarding when helping customers that are so excited, they thank you a million times, shake your hand and even hug you.
    It is wonderful to help people creatively in resolving their problems.
    If it was not for the co employees and the appreciating customers, it would be a sheeti job.

    Cons

    Low pay
    Inconsistent schedules
    Employees have to clean bathrooms
    Under staffed
    Over worked
    Too many chiefs for the amount of employees
    During interview they never mention having to clean bathrooms
    Too many stupid questions and number of tests need to be taken for such a job. Way more tests than a professional job
    Corporate loves to give part time so they do not have to give much in benefits
    Employees' pouches and bags are checked at night when leaving the store after the shift. Such inquisition does not happen when employees leave during the day.
    Benefits are poor

    Advice to Management

    Corporate should clean their own bathrooms as should the store managers and leads.
    TRUST your employees more.


  9. "Good but retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Chico, CA
    Current Employee - Retail Sales Associate in Chico, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Orchard Supply Hardware part-time (More than 3 years)

    Pros

    Constantly changing inventory
    Troubleshooting problems with customers
    Flexible hours while in college

    Cons

    Inconsistent hours
    Poor growth potential
    Too much drama between employees

    Advice to Management

    Get on the same page. Too many tasks from different sources tends to get nothing done.


  10. "micomanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Orchard Supply Hardware full-time (More than a year)

    Pros

    Store is clean and pretty.

    Cons

    employees are not treated well. You are told when you can got to the bathroom. Forced to where jeans when temps are in the 100's. No outlets in the break room for coffee maker or phone charger. WAY TO MANY MANAGERS, one doesn't know what the others are doing.... always getting different answers. Employees not allowed to make decisions. Employees treated a second class citizens. Had to clean the bathrooms both male a female. Stock unorganized. Delivery policy changes on a weekly basis.
    Managers walk around the store doing nothing but criticizing. Managers have no respect for employess.

    Advice to Management

    treat employees the way you treat your customers. C.A R. E. Participate in the day to day activity, don't just watch. Too many managers and "Leads"... too many people giving ORDERS!


  11. "Friendly coworkers, not so friendly customers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Orchard Supply Hardware (More than a year)

    Pros

    For the most part, it is a friendly environment. Coworkers get along and try to help each other out. There is some room for growth.

    Cons

    Micromanaged like crazy. No one likes to help out at the registers and they won't hire more cashiers so it gets backed up quickly and you get angry customers.
    The location I was at seemed to attract a lot of snobby and angry customers.

    Advice to Management

    Hire and schedule more cashiers. I've had many people leave angry because lines were too long and one person can't handle it.



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