Orchard Supply Hardware Reviews | Glassdoor

Orchard Supply Hardware Reviews

Updated May 26, 2017
235 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Orchard Supply Hardware President Bob Tellier
Bob Tellier
28 Ratings

235 Employee Reviews

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Pros
  • Employee discount, lots of growth opportunities, decent pay (in 11 reviews)

  • Flexible hours, friendly co workers, approachable supervisors (in 11 reviews)

Cons
  • Terrible management, low pay, and no direction (in 14 reviews)

  • minimum wage job bad management and etc (in 11 reviews)

More Pros and Cons

  1. "Once-beloved brand needs to find its way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in San Jose, CA
    Former Employee - Management in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Orchard Supply Hardware full-time (More than 10 years)

    Pros

    There is an overall environment of passionate employees and sense of belonging to something larger, with a future of possibility under new leadership.

    Cons

    Orchard struggles from an unbalanced organizational structure and contentious culture environment typified by less-than-respectful behavior and poor communication.

    Advice to Management

    Orchard needs to walk the walk to back the talk of improving the corporate culture by setting clear expectations and holding all equally accountable to behavior and performance standards.


  2. "Poor leadership, inefficient operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Casual dress code, close proximity to amenities

    Cons

    Defunct leadership w/o clear direction. Knee-jerk reactions would run the day-to-day with inefficient communication of true intent.


  3. "DON'T WORK AT SAN DIEGO STORE!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Orchard Supply Hardware full-time

    Pros

    Right now...NONE!!! Except the associates try hard to cover the weakness' of the managers.

    Cons

    Assistant Manger who does the schedule is clueless, makes mistakes all the time and is so arrogant about it. Seems like there is never enough coverage in any departments.

    Advice to Management

    Don't belittle the associates, they are trying their best.


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  5. "Store Support Center Review"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Orchard Supply Hardware full-time

    Pros

    I was on a great team with open communication.

    Cons

    It was unorganized, unstable, and chaotic. There wasn't much room to grow.

    Advice to Management

    Make the employees feel more appreciated.


  6. "Good for a Starting Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Orchard Supply Hardware part-time

    Pros

    Relaxed work environment. Flexible hours

    Cons

    No upward movement in the company


  7. Helpful (1)

    "disorganized, low pay and uneven as can be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pick-up/Garden/Hardware Associate in Elk Grove, CA
    Former Employee - Pick-up/Garden/Hardware Associate in Elk Grove, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Orchard Supply Hardware part-time

    Pros

    hours are surprisingly flexible

    store doesn't close too late

    some of the customers/coworkers are nice and one can learn a lot from them

    Cons

    no training whatsoever; you're LUCKY to get any otherwise you'd better have good ESP, be psychic or learn what you can on your own time... not quite what one wants to do for minimum wage

    odd assessment of employee abilities

    constant phone calls especially if working pick-up area

    either nothing to do trying to look busy so I don't get yelled at for "doing nothing" or an impossible workload; no happy medium there

    some managers are super nice others are snarky, pushy and condescending

    finding stuff in the warehouse/pickup area is a pain

    cleaning the bathrooms/breakroom

    understaffed as can be of course; sometimes there's only 2 people on the floor in the whole entire store

    closing duties are a real pain

    employee discount rather redundant since everything here is ridiculously expensive anyways

    Advice to Management

    some of you are awesome. others seriously need to calm down and stop snapping over the stupidest things.


  8. "VP of Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Orchard Supply Hardware full-time

    Pros

    Lots of change, fast paced environment, lots of opportunity for growth, and great people to work with every day.

    Cons

    HQ geography makes it difficult to hire experienced quality people.

    Advice to Management

    Move the office.


  9. "store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Orchard Supply Hardware full-time (More than 3 years)

    Pros

    I really enjoyed the team I worked with. Corporate personal for the most part very approachable.

    Cons

    To many changes going on at once. To much tasking rolled down from corporate. They want customer service but did not support with actions.

    Advice to Management

    If you want associates to focus on customer service then give them the time to do so. Do not take your floor associates that should help customers and tell them to stock at the same time. Paperwork overload.


  10. Helpful (1)

    "Osh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Orchard Supply Hardware part-time (More than 5 years)

    Pros

    Good work environment, tasks are rarely outside of my job description, vacation time is reasonable, easy to ask for days off when needed, and very flexible work hours.

    Cons

    Very little chance of raises, promotions, or any kind of job improvements. Corporate doesn't listen to the employees at all, even when they have valid issues or points to make. Organization and training in the store is minimal, the store mostly works because of the over worked, hourly employees. Employees are expected to have a lot of expertise about our products/services, even though there is no training and the managers don't have the knowledge to inform you. It is very easy to get fired when you work for Orchard supply Hardware.


  11. "Honest Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Portland, OR
    Former Employee - Cashier in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Orchard Supply Hardware part-time (Less than a year)

    Pros

    Supportive management, fast promotions, friendly co-workers

    Cons

    Flex hours, normal retail stuff


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