Orchard Supply Hardware Reviews | Glassdoor

Orchard Supply Hardware Reviews

Updated April 24, 2017
227 reviews

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Full-time Part-time

227 Employee Reviews

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Pros
  • Employee discount, lots of growth opportunities, decent pay (in 11 reviews)

  • Customer Service oriented company - Growth if willing to relocate - A large number of long-term employees - Structured (in 10 reviews)

Cons
  • Terrible management, low pay, and no direction (in 14 reviews)

  • Hire only part time and pay minimum wage (in 10 reviews)

More Pros and Cons

  1. "District Managemnt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Orchard Supply Hardware part-time (Less than a year)

    Pros

    Not sure there are any!!

    Cons

    The district/corporate managers need to learn they are no better than the people who work in the stores. They come into the store and everyone is on edge. Try being understanding that associates are trying to handle a lot of things and making the stores successful.

    Advice to Management

    Be helpful!!


  2. "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerk in San Jose, CA
    Current Employee - Clerk in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Orchard Supply Hardware full-time (More than a year)

    Pros

    They are nice then things change fast

    Cons

    Management doesn't listen to new ideas

    Advice to Management

    Listen don't judge a person till you know them


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Jose, CA
    Current Employee - Sales Associate in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Orchard Supply Hardware part-time (Less than a year)

    Pros

    Good people to work with. Laid back culture. Management is pretty hands off and lets you be responsible for your department

    Cons

    Part timers are not valued. They give hours according to seasonal demand so you can't count on being able to support yourself. Little to no training. No formal job procedures. Very old computer systems that are out of date and hard to use. Rampant theft which management doesn't seem to care about.

    Advice to Management

    For a company whose niche is customer service you don't value or develop your employees. That needs to change or people won't want to work there. Make full time employment the norm. Update computer systems. Crack down on theft


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  5. "As good as it gets for working in a big Corp."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Carrier/Department Lead in Chico, CA
    Current Employee - Key Carrier/Department Lead in Chico, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Orchard Supply Hardware full-time (More than 3 years)

    Pros

    They actually allow advancement from the bottom. OSH is one of the major outlets for Lowe's growth plan which means there will be a steady path for advancement for years to come.

    Cons

    Nepotism, and racist favoritism have been regular. You'll go further faster if your female and Hispanic. I've been passed up once by someone who was marginally less competent and once by someone who is almost completely incompetent. Both were Hispanic females. One white person has been promoted above the Department Lead level in the last four years out of four opportunities. So 25% of major promotions go to whites while 82% of the population is white.

    Advice to Management

    Pay more attention to who you promote. Remove politics and personal feelings from choices and be the professional you're paid to be.


  6. Helpful (1)

    "Department Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Lead in Pasadena, CA
    Current Employee - Department Lead in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Orchard Supply Hardware full-time (More than a year)

    Pros

    Nothing to speak of, it's a paycheck.

    Cons

    Lack of continuity in direction of the company.

    Advice to Management

    There is no communicating


  7. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Orchard Supply Hardware full-time (More than a year)

    Pros

    Great Benefits, for the most part, paid sick days, earn paid holiday days.

    Cons

    Company does not match to well on 401k, if you promote to lead the pay is not enough to compensate for the work schedule and day off schedule, which is 7 day a week open availability and work days that are never the same from week to week, and getting two days off in a row are not often.

    Advice to Management

    give set scheds for leads and/or make the pay more commensurate with what the lead is giving up in their private life.


  8. "OSH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Cupertino, CA
    Former Employee - Sales Associate/Cashier in Cupertino, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Orchard Supply Hardware (More than a year)

    Pros

    Flexible with appointments and school

    Cons

    Do not promote Within hire outside help

    Advice to Management

    Take care of your loyal employees


  9. "eCommerce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ecommerce Intern in San Jose, CA
    Former Employee - Ecommerce Intern in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Orchard Supply Hardware (Less than a year)

    Pros

    The people are awesome, kind and very helpful. I never felt unappreciated.

    Cons

    No cons, people are great, management is awesome very helpful and really want to see you succeed.


  10. "work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Van Nuys, CA
    Current Employee - Anonymous Employee in Van Nuys, CA
    Negative Outlook

    I have been working at Orchard Supply Hardware part-time

    Pros

    It;s a great way to start yourself up and gain experience from botttom to top, especially if you love hardware. Also great if you really need a job.

    Cons

    Not very helpful towards people who commute to work..recommend having a car. Management is not on same page. They short staff employees on the floor so expect to do stuff everywhere even if you don't know it and not get enough money for it. Hours get cut drastically periodically which is another reason people don't stay there long. Management can be very distrustful to their employees thinking everyone is out to steal from them when there can actually be a few honest to good people working for them.

    Advice to Management

    Pay attention more to employees needs as well.


  11. Helpful (2)

    "OSH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Negative Outlook
    No opinion of CEO

    Pros

    The atmosphere and the working environment is great here. I love nearly everyone I work with. Great work/life balance. There is also opportunity for advancement.

    Cons

    From a performance standpoint, I think the company is a little too relaxed. When things do not get executed, I do not see any urgency to fix it.

    Advice to Management

    Set a stronger tone of urgency when goals and performance metrix are not met. Hold senior leadership responsible for misses.


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