Orchestro Reviews | Glassdoor

Orchestro Reviews

Updated August 1, 2017
16 reviews

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16 Employee Reviews

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  1. "Data Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Good enviroment, emploees are nice

    Cons

    less communication, less training opportunities


  2. Helpful (6)

    "Excrutiating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Orchestro full-time

    Pros

    You'll get experience being treated like garbage, thereby toughening you up.

    Cons

    Where to start? Truly awful management; product that doesn't work; salespeople to lie to get accounts; 90% of existing clients really really pissed off. 60 hour weeks are normal.

    Advice to Management

    Your CEO is toxic. Get out while you can.

  3. Helpful (2)

    "Tremendous Opportunity to Learn & Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook

    I have been working at Orchestro full-time (More than 3 years)

    Pros

    Retail Technology is a great space to be in. We get close to some of the leading CPG firms and retailers in the world, and at Orchestro, we help solve their issues and help them sell more. Supporting such a fantastic array of consumer goods brands is reward in itself, especially if you are interested in the industry.

    The culture is such that you have to be proactive to see individual growth. It is very much a startup experience, where everyone is playing multiple roles, and that allows for horizontal and vertical growth. It's all about latching on to the right opportunities.

    Cons

    For a small organization, we are dispersed across the globe, which makes communication hard. I think in general, there is a lack of strong interpersonal communication which can lead to wrong steps taken, etc.

    Advice to Management

    Improve visibility and communication. Reward and promote employees proactively. nurture employees growth with purpose.


  4. Helpful (1)

    "Great Growth Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    The company has a strong roster of world-class retail brands as long-time customers with several expanding their relationship with the company each year.

    Employees are given latitude to perform their jobs and company is good about recognizing strong performers.

    The company provides a great benefit package including the usual stuff around health, dental, etc but also cell phone reimbursement and gym membership.

    Cons

    Nothing significant, but people should be comfortable with learning new technologies to assist clients with using the product.


  5. Helpful (7)

    "Too many managers, too few doers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Neutral Outlook

    I worked at Orchestro full-time (More than 3 years)

    Pros

    Awesome customers with challenging problems. The technical employees are phenomenally talented, and work long hours to get things done. There are also a small number of good Customer Success Managers who are effective in getting their customers what they need.

    Cons

    Clueless leadership hired externally from large corporations who have brought big company management practices and bloat to a small software company. The CEO himself is part-time, since he never gave up his full-time job as a venture capitalist. This has left a huge leadership vacuum, with the second tier executives jockeying for power, and absolute confusion about the direction of the company.

    There is a huge gulf in the company between two categories of workers:

    Doers, or billable employees who are earning all of the revenue from existing customers (engineers, analysts, customer managers) and are overworked and understaffed. Attempts at getting the needed help hired are impossible. The horrifically inept CFO makes sure that hiring is very slow, even when multiple employees have departed, acting as if replacing a departed employee is the same as hiring a new one.

    Non-billable employees who are subsidized by this revenue at the executive levels and in the company's product team, which is completely disconnected from the customers and customer facing staff, producing products which are unpopular with customers. The non-billable employees tend to hire their friends, who in turn hire their friends, further adding to the bloat. This has an additional toxic effect of preventing people from being promoted from within. After all, if you promote a doer in a company starved of people who can actually run the software, how can you keep the charade going?

    It's very easy to see who is who at this company. Go to the office at 4PM on a Friday. The doers are all there working. The others are long gone. You will never see them at the office past 5, ever.

    Advice to Management

    To the CEO: You need to either step down from your VC role, or step down from your CEO role. If you think a company's sole part-time employee can be the CEO, you are deluding yourself. Take the reins, get into the weeds, and get rid of your wasteful layer of middle management. They are failing you and your employees with their archaic methods of operating. They don't really add value, so they desperately try to justify their presence with random acts of useless micro-management.

    You are at a small company, act like it. If you are hiring someone who doesn't build things, you should stop and ask yourself if the customers are paying for you to hold meetings which make you feel important, or for software.

    Stop hiring people from big companies. Their experience has zero relevance for a 50 person company. They bring nothing but bloat.


  6. Helpful (7)

    "Would give 0 stars if I could"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Orchestro full-time

    Pros

    The only possible pro I can think of is that the benefits are good. I wish I could think of some others but there really aren't any.

    Cons

    Management and executives are clueless. It is amazing that this company is still in business. There are so many layoffs and reorgs it is hard to keep up with who your manager is.

    Advice to Management

    Get your act together. Stop hiring your friends and hire people who know something about the business and technology you support.


  7. Helpful (6)

    "A big failure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    I worked at Orchestro full-time (More than 3 years)

    Pros

    Had a good vision for the product and customers at some point. The product solves a genuine business problem for the customer.

    Cons

    Incompetent management - Made so many bad decisions that got the company to this state.
    Company had more VP's than engineering staff earlier this year, before the downsizing happened.
    Focus was on blaming everyone rather than admitting the mistakes.

    Advice to Management

    Learn from the mistakes, take responsibility and move the company to a new direction.

  8. Helpful (5)

    "the ship is sinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook

    Pros

    good vision for the product, and some nice people work here.

    Cons

    failing product, unhappy customers, and losing customers each month. No new clients, this place is a disaster....

    Advice to Management

    fix the product and try to live up to your customer contractual commitments.


  9. Helpful (8)

    "Could be great, but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    I have been working at Orchestro full-time (More than 3 years)

    Pros

    1) Good technology
    2) Great customers who want to partner with us
    3) Some great people, emphasis on "some"
    4) Flexible structure and hours
    5) Really good domain knowledge and lots of value delivered to the industry by a select group

    Cons

    1) CEO shows no level of competency - is 100% removed from the daily operations
    2) Lots of blaming of other people for lack of work or delivery of projects
    3) Zero accountability for any or all employees, if something doesn't get done then there are no consequences
    4) Fire fighting is constant, but there are no steps taken to ensure the same issues do not arise
    5) Many departments are led by the wrong skill sets
    6) unhealthy snack choices

    Advice to Management

    Get help, it's needed and start paying attention to your people and what your customers have to say. Hold yourselves and your employees accountable. Please stop "telling us stories" and start taking action.


  10. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Orchestro full-time

    Pros

    Great tech, great people, great customers, great company.

    Cons

    The company is not growing fast enough to serve aspirations of all employees


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