Oregon Department of Human Services Human Services Specialist III Reviews | Glassdoor

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Oregon Department of Human Services Human Services Specialist III Reviews

Updated Aug 17, 2016

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Found 6 reviews

2.6
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Oregon Department of Human Services CEO Fariborz Pakseresht
Fariborz Pakseresht
0 Ratings
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Services Specialist III 

    I worked at Oregon Department of Human Services

    Pros

    Great employee benefits and health insurance options

    Cons

    Nothing to add as a con

    Oregon Department of Human Services2016-08-17
  2. Helpful (6)

    "Not even PERS makes it worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Services Specialist III in Ashland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at Oregon Department of Human Services full-time for more than 3 years

    Pros

    The only pro was that I had a steady income. It wasn't much but it was every month.

    Cons

    Everything except the pay check. Angry customers, being "spied" on by management and bullied by the management team. Morale doesn't exist. No one appreciates you at this job even if you perform well. Being the lowest of he low in regards to a public servant, and you are a servant in every sense of the word

    Advice to Management

    Get college degrees and an actual education before you try to manage people who are educated. Your lack of experience and education is to much to cover up with a smile.

    Oregon Department of Human Services2015-12-01
  3. Helpful (3)

    "Human Services Specialist 3"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Services Specialist III in Salem, OR
    Doesn't Recommend
    Negative Outlook

    I worked at Oregon Department of Human Services

    Pros

    Great benefits including medical, dental and vision, sick and vacation time.

    Cons

    DHS does not allow for HSS3's to work overtime (and get paid for it) in the Self-Sufficiency office. However, based on the work load assigned to each individual, it is impossible to get the work done without working OT. I was not aware of any employees, even those who had been employed there for years as an HSS3, who did not work through at least a portion of their lunches and breaks for no pay, which is against union...

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    Advice to Management

    Create step-by-step instructions and have a set employee training that is proven. Listen to your employees, they will lift you you if you allow them to.

    Oregon Department of Human Services2015-11-19
  4. Helpful (3)

    "Low pay with many rewards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Services Specialist III in Portland, OR
    Doesn't Recommend
    Neutral Outlook

    I have been working at Oregon Department of Human Services full-time for more than 3 years

    Pros

    Many opportunities for training and internal hiring. The tools are provided for one to become proficient and knowledgeable in one or multiple program areas. Full service offices provide greater reward working with clients face-to-face. Call centers have higher caseloads with more flexible office environment.

    Cons

    It can take years for management to get rid of incompetent workers that cannot keep up with the pace required to stay on top of the demand. This only adds to the workload for other workers.

    Advice to Management

    Listen to workers' suggestions and ideas. Be approachable. Offices with management that is unapproachable has higher morale issues.

    Oregon Department of Human Services2014-05-29
  5. Helpful (5)

    "Stress, stress, stress!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Services Specialist III in Beaverton, OR
    Doesn't Recommend
    Negative Outlook

    I worked at Oregon Department of Human Services full-time for more than 5 years

    Pros

    ease of requesting time off, ease of using sick leave, stable pay and benefits.

    Cons

    constantly increasing work load with a shrinking budget, furloughs.

    Advice to Management

    Stop putting all of the hard work on those who are smarter and faster than the rest. You need to realize that brighter staff will not put up with this much pressure forever. If you want any smart, hardworking personel left working there, stop putting all of the workload on those few bright ones in the office, and start evenly spreading it between all staff.

    Oregon Department of Human Services2013-03-28
  6. Helpful (7)

    "Fast paced workplace determining eligibility for Medicaid and Food Stamps. Highest highs, lowest lows."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Services Specialist III in Portland, OR
    Recommends
    Positive Outlook

    I worked at Oregon Department of Human Services full-time for more than 5 years

    Pros

    Able to help large volumes of people get the benefits each of them need, sometimes desperately. Huge sense of reward on a daily basis if Human Services inspires you.

    Cons

    Intense pressure to produce quick eligibility determinations from management, while leaving little time to service ongoing cases. Lack of communication to those at this level from upper and mid-management often proves debilitating to getting clients fully connected with benefits they need or even qualify for. Often communication came by the means of mass emails from managment, to which overwhelmed field staff would often...

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    Oregon Department of Human Services2012-10-29
Found 6 reviews