Oroton Sales Assistant Reviews | Glassdoor

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Oroton Sales Assistant Reviews

Updated Sep 18, 2019

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Found 4 reviews

2.9
StarStarStarStarStar
63%
Recommend to a Friend
  1. "Comfortable work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant 

    I have been working at Oroton part-time

    Pros

    Good staff- easy to get a long with. Staff discounts are good.

    Cons

    Sometimes hard to upsell products

    Oroton2019-09-18
  2. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Casual Sales Assistant in Melbourne
    Recommends
    Neutral Outlook

    I have been working at Oroton part-time for less than a year

    Pros

    Company Culture and the team are good

    Cons

    Can’t move anywhere in the company

    Advice to Management

    Pay attention to employees and what is going on in store

    Oroton2019-08-06
  3. Helpful (1)

    "Out-of-touch management and virtually no incentive, but great work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in Sydney
    Doesn't Recommend
    Positive Outlook

    I have been working at Oroton part-time for more than 5 years

    Pros

    The relationships built with coworkers are often close and long-lasting. The company has done a good job of inspiring regional/cluster managers. The staff discount is good, which is normally 50% off and 60% off for limited times. The company has recently become more trusting of your judgement for decisions such as extending time for returns and transferring stock between stores. The new Creative Director..., Sophie Holt, has created the best designs Oroton has had in the past decade. This makes selling the product much easier. Most managers have been understanding and accommodating of work/life balance with flexible rosters.

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    Cons

    Minimum wage, no cash bonus. The company only pays for the hours that the store is open, meaning time taken to open and close are not paid. They are also reluctant to pay overtime even if the extra hours you worked were necessary, sometimes only paying half of the overtime or not at all. All managers have mentioned that their salary is very low in comparison to other similar companies. The incentive is... unrewarding, in which we receive an Oroton giftcard if the entire store reaches the monthly sales target. This is usually only achieved 15% of the time for smaller stores and 35-50% of the time for larger stores. Gift cards generally range from $20-$50. They constantly push employees to reach many different KPI targets. Even though these are tracked there is no reward for individual performance, which can be incredibly frustrating. Reports need to be submitted weekly which are time-consuming and useless for staff to fill out as the same numbers can be accessed remotely in the system. The POS system experiences many IT issues that have been reoccurring for at least 3 years. This sometimes leaves staff unable to process sales or end the day properly. Management sometimes come up with ridiculous ideas like sending customers personalised after-sales emails to follow up on their purchase, let them know of any promotions and/or suggest other items. They believe that it will give the customer a "luxury" experience but lack the foresight to understand that it is annoying, particularly because these customers never agreed to receive these emails. There is little to no room for career opportunities, which has resulted in at least 6 different managers/assistant managers I've personally known to leave.

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    Advice to Management

    Staff incentive should be increased and in the form of a cash bonus. Individual staff performance should be included in the incentive. Sometimes there are "fun" activities to encourage sales performance such as a leather care selling competition. However, these kind of activities shouldn't detract away from the recognition of more significant KPIs like productivity.

    Oroton2019-03-23
  4. "A great place to work as a Casual!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Contractor - Casual Sales Assistant 
    Recommends

    I have been working at Oroton for more than a year

    Pros

    - Very flexible as management roster you according to your availability. This allows you to balance work and study very easily. - A small close knitted team. Everyone works together and have fun. There is no "stealing sales" from co-workers.

    Cons

    - Lack of reward from Head Office. - Staff discounts are relatively the same to the public. (Sometime public discounts are much better than staff discounts)

    Oroton2016-03-21
Found 4 reviews