Outrigger Hotels and Resorts Reviews | Glassdoor

Outrigger Hotels and Resorts Reviews

Updated Aug 29, 2019

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3.8
60%
Recommend to a Friend
100%
Approve of CEO
Outrigger Hotels and Resorts CEO Jeff Wagoner (no image)
Jeff Wagoner
1 Ratings
  1. "Overall great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Approves of CEO

    I worked at Outrigger Hotels and Resorts full-time for more than 3 years

    Pros

    Great benefits (medical, dental, vacation, and 401k) Head of HR very prompt, and efficient.

    Cons

    Separation between departments (tension) Work/life balance difficult when beginning, but once you have more seniority it is worth it.

    Outrigger Hotels and Resorts2015-10-11
  2. "Ohana working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Outrigger Hotels and Resorts

    Pros

    Friendly co workers and management

    Cons

    No promotions, no relations with higher management.

    Outrigger Hotels and Resorts2015-07-31
  3. Helpful (1)

    "Okay for HI, so-so compared to similar Mainland businesses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook

    I have been working at Outrigger Hotels and Resorts

    Pros

    Always felt the company tries to communicate with employees. Benefits such as health insurance are slightly better than others in Hawaii.

    Cons

    Though it is a Hawaii-based organization, the company's focus is now on developing beachfront hotels in Asia. Working for this company in any other location or division means no attention or upward mobility. Like most Hawaii businesses, an Oahu-centric culture means outer island units are ignored as long as they are producing results.

    Outrigger Hotels and Resorts2015-06-15
  4. Helpful (2)

    "Great sense of ohana"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Honolulu, HI
    Neutral Outlook
    Approves of CEO

    I worked at Outrigger Hotels and Resorts part-time for more than a year

    Pros

    Work environment (in the corporate office) is very friendly. Everyone will feel like your ohana. Everyone is so nice. Offers good benefit, free meals, minimal cost for medical and dental insurance.

    Cons

    I was on part-time status for over a year even though I was working full-time hours. No union means they can make you work on a holiday without getting holiday pay because they'd cut down your hours so you won't qualify. The salary is very low. No opportunity for career growth. Upper management does not embrace change.

    Advice to Management

    Value your employees, if not, they will leave and you will loose good workers.

    Outrigger Hotels and Resorts2015-05-27
  5. Helpful (1)

    "Low pay, no room to move up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at Outrigger Hotels and Resorts full-time for more than 5 years

    Pros

    Work from home, and can be very relaxing when work is slow.

    Cons

    If you prove to have skills as an agent you will be asked to do many tasks with no additional pay. Capped pay. All the extra work affects your numbers negatively which gives these extra hard workers an unfair work load. No sick time.

    Advice to Management

    Have an extra person scheduled each day to count for people that need to use their sick time instead of taking it away.

    Outrigger Hotels and Resorts2015-05-11
  6. "Good Family owned company with values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Employee to Management Position in Honolulu, HI
    Recommends

    I worked at Outrigger Hotels and Resorts part-time for more than 5 years

    Pros

    Promotes from within, good benefits, care about employees

    Cons

    Upper management can intimidated by some long term management, which makes changes very difficult.

    Advice to Management

    Everyone in an organization needs to be able to be flexible and change - unfortunately, people who are resistant only hurt the company as a whole - they need to be reigned in and embrace the change or leave - the company WILL survive without them. Great company - great family!! Thank you for the opportunity

    Outrigger Hotels and Resorts2014-03-19
  7. "Excellent Company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Supervisor in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Outrigger Hotels and Resorts full-time for more than 5 years

    Pros

    Well defined company values. they care of their employees needs as much as their guests needs. Attentive to their clients need and adjust accordingly to provide the utmost customer satisfaction.

    Cons

    nothing about the hotel but customer resolution can be slightly taxing and the schedule is not the best.

    Advice to Management

    Most people learn from their mistakes and with the volume and variation of duties it is difficult to remember every procedure. It may effect customer satisfaction slightly but try to give some breaks to the staff. i would suggest that if a person makes the mistake 3 time in a month then its is something that must be addressed.

    Outrigger Hotels and Resorts2013-12-07
  8. Helpful (1)

    "Maui Eldorado Resort - Front Desk/Guest Services"

    StarStarStarStarStar
    Night Auditor in Kaanapali Landing, HI
    No opinion of CEO

    I worked at Outrigger Hotels and Resorts for more than 3 years

    Pros

    Good pay and good benefits. Large well known company. Regular raises...

    Cons

    Too many managers... Managers gossip causes drama for employees. Managers good at making excuses to cover each other... Managers favor certain employees so what is right for some may be wrong for others. Managers do not have Aloha Spirit and never smiles... They are threatened by employees that smile... Union - so hard reporting anything to Oahu HR. No one really listens to the employees or cares and HR does not... enforce Outrigger policies on the managers just to avoid union disputes...

    Show More

    Advice to Management

    You should really look into your Guest Services management especially middle management and take the time to sincerely listen to your employees. When problems arise, don't always pick managements side. You will lose many more good employees...

    Outrigger Hotels and Resorts2013-10-16
  9. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Outrigger Hotels and Resorts full-time for more than 3 years

    Pros

    Great colleagues and a work/life balance environment is offered. Benefits are very fair. Culturally conscientious privately-owned company.

    Cons

    Can be bureaucratic and adverse to risk.

    Outrigger Hotels and Resorts2013-02-22
  10. "Family owned company with a lot of opportunities to grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Front Desk in Honolulu, HI
    Recommends

    I have been working at Outrigger Hotels and Resorts

    Pros

    If you work for a manager who is willing to help you to learn than you hit a jackpot. I did;)

    Cons

    Not all the managers are willing to help others to excel.

    Advice to Management

    Give a chance to people who are willing to work harder. Many times happen that there was a opportunity to grow but you did not give the chance to learn...

    Outrigger Hotels and Resorts2012-02-17
Found 33 reviews