Ovation Travel Group Reviews | Glassdoor

Ovation Travel Group Reviews

25 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Paul A. Metselaar
21 Ratings

25 Employee Reviews

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  1. "Call Center Director of Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Director in Coppell, TX
    Former Employee - Call Center Director in Coppell, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ovation Travel Group (More than 5 years)

    Pros

    Very employee focused and friendly

    Cons

    Too employee friendly to manage business needs effectively and efficiently

    Advice to Management

    Implement performance measures and manage


  2. "I knew more than my supervisor!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Corporate Travel Counselir in Dallas, TX
    Former Employee - Senior Corporate Travel Counselir in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ovation Travel Group full-time

    Pros

    Great pay. That's it. Found out the hard way money isn't everything !

    Cons

    Terrible comminication. No organization. Management knows NOTHING about travel.

    Advice to Management

    Where do I begin? Start over! Fire all your upper management and hire people with travel experience!!!


  3. "Horrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Travel Consultant in Carrollton, TX
    Former Employee - Corporate Travel Consultant in Carrollton, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ovation Travel Group full-time (More than 5 years)

    Pros

    None. I barely had anything to do most days. I don't have enough pros for 20 words

    Cons

    Just about everything. Management was awful. All I saw was the other manager sitting in operations office all day chatting. Not a piece of paper on her desk.

    Advice to Management

    I worked there in 2011


  4. "Review title"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice people. Friendly. Good relationships. Very nice location.

    Cons

    I really can not say


  5. "good and bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor in Washington, DC
    Current Employee - Travel Counselor in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ovation Travel Group full-time (More than 5 years)

    Pros

    pays more than other jobs. lots of benefits. nice people.

    Cons

    required tech that hinders and slows down agents. time sheets set up to screw you out of two paychecks a year.

    Advice to Management

    ask front line agents before requiring installation of software that hinders bookings


  6. "Virtual Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Recommends
    Positive Outlook

    I have been working at Ovation Travel Group full-time (More than 5 years)

    Pros

    owners and stakeholders really care about employees.

    Cons

    Sr Management over taxed to create effective / fast changes


  7. "senior travel consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Lead Agent in Boston, MA
    Current Employee - Lead Agent in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Ovation Travel Group full-time (More than a year)

    Pros

    the group of consultants here are very senior and knowledgeable. They are a bit flexible with your scheduling which is nice in a res center work atmosphere.

    Cons

    Management is all over the place and there is no consistency in the way they work with their clients. They sell to the clients white glove service, but in actuality they want the agents to be able to take any call work it and then move on . Their Phone systems and computer systems are antiquated and are constantly going down. they have lost over 9 agents in 2 years

    Advice to Management

    beef up the moral of your employees,


  8. "Corporate and Leisure International"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - International in New York, NY
    Current Employee - International in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ovation Travel Group full-time (More than 3 years)

    Pros

    This company goes out of its way above and beyond the norm to recruit and even more important retain the talent they have within the company.

    Cons

    I have found no downside it associating myself with this company. My experience is one of complete satisfaction.

    Advice to Management

    Please keep on keeping on. The road is littered with pretenders in this industry and you I am happy to say do not pretend anything when you say your people are your most important asset.


  9. "Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Woodhaven, NY
    Former Employee - Anonymous Employee in Woodhaven, NY

    I worked at Ovation Travel Group full-time (More than 10 years)

    Pros

    Very supportive environment. Exceptional PTO plan---one of the best in the industry. Great staff of friendly co-workers in all areas of the country. Company continues to grow each year and there are opportunities to move into other positions.

    Cons

    Technical processes can sometimes be haphazard. Company tends to be overly accommodating at times to difficult clients. Travel benefits (ESPECIALLY airline tickets) are scarce.

    Advice to Management

    Streamline technical processes company-wide and BRING BACK quality travel benefits--which is a main reason people enter this line of work!!


  10. Helpful (1)

    "Corporate travel agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Agent in New York, NY
    Current Employee - Corporate Travel Agent in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ovation Travel Group full-time (More than a year)

    Pros

    Greta people. Everyone is always smiling and being cordial

    Cons

    A lot of older people. Not so much growth. Pay is okay


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