Overlake Medical Center and Clinics Reviews | Glassdoor

Overlake Medical Center and Clinics Reviews

Updated May 13, 2017
91 reviews

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Full-time Part-time

3.6
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J. Michael Marsh
40 Ratings

91 Employee Reviews

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Pros
Cons
  • upper echelon do not take accountability for the management staff and their inefficiencies (in 2 reviews)

  • Many positions are dead end jobs with no ability for advancement (in 2 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Family atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Bellevue, WA
    Former Employee - Registered Nurse in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Overlake Medical Center and Clinics full-time (More than 10 years)

    Pros

    Great people who help each other I've met friends there for life
    Great retirement benefits support from management
    Work environment great with supporting staff
    Great place to start your career
    Staff to patients ratio great

    Cons

    I only left for family out of state
    There weren't issues for me as currently I can't think of any above normal


  2. "Admin-Clerical-Support Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Huntington Beach, CA
    Former Employee - Anonymous Employee in Huntington Beach, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Overlake Medical Center and Clinics full-time (More than 5 years)

    Pros

    Growth and terrific people to work with.

    Cons

    Not always current with pay range compared to industry standards.

    Advice to Management

    Employees play a very important role in the success of the company.

    Overlake Medical Center and Clinics Response

    Feb 17, 2017

    Hello! Thank you for all you did while you were here. We appreciate you and wish you the best in your new adventure! Yes there is terrific growth for the organization and employees and there truly ... More


  3. "PSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Service Representative in Seattle, WA
    Current Employee - Patient Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overlake Medical Center and Clinics (Less than a year)

    Pros

    Really caring workers and friendly environment. The job makes you feel like a team and co workers are there to help when you need it. Team atmosphere rather than individualized.

    Cons

    Still new to the job but so far it has been great. Only con I can think of is the disconnection with the clinical staff. Wish there was a better way of connecting the admin and clinical staff together to build relationship.

    Overlake Medical Center and Clinics Response

    Aug 29, 2016

    Hello. Thank you for taking the time to write a review. We appreciate you. Agreed! This is a genuinely friendly environment. It's one of the differences you can immediately see when you work or ... More


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  5. "review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Medical Assistant in Issaquah, WA
    Current Employee - Certified Medical Assistant in Issaquah, WA
    Recommends
    Positive Outlook

    I have been working at Overlake Medical Center and Clinics full-time (More than 8 years)

    Pros

    real people, willing to work with you on skills and improving knowledge and procedures.

    Cons

    not enough staff, shorter meetings

    Overlake Medical Center and Clinics Response

    Aug 29, 2016

    Hello! Thank you for your years of service here at Overlake. We appreciate you! Yes this is a very 'real' place to work. People are genuine and invest time and energy into seeing you grow and ... More


  6. "Executive Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Seattle, WA
    Current Employee - Executive Assistant in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Overlake Medical Center and Clinics full-time (More than 5 years)

    Pros

    Flexibility, Good group of Doctors

    Cons

    Small company, repetition, difficult schedule time

    Overlake Medical Center and Clinics Response

    Apr 19, 2016

    Hello. Thank you for your review and thank you for all you do to help support patient care here. Agreed! One of the advantages we have here is flexibility. More importantly we have an outstanding ... More


  7. "Not Compliant to their own policies and procedured"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Overlake Medical Center and Clinics full-time (More than a year)

    Pros

    Had wonderful coworkers and volunteer staff

    Cons

    No room for advancement
    No opportunity for continued educational training
    Some management are incompetent and or have no expertise in their department
    HR has poor representatives starting from the top down not for the benefit of the employee
    upper echelon do not take accountability for the management staff and their inefficiencies
    Huge problem with diversity through the hospital unless you are an environmental service worker

    Advice to Management

    TAKE SOME ACCOUNTABILITY FOR YOUR ACTIONS AND INACTION STOP PASSING THE BUCK!!!!!

    Overlake Medical Center and Clinics Response

    Mar 31, 2016

    Hello. Thank you for your input. I am glad to hear that you are surrounded by wonderful coworkers and volunteers. I agree our staff is great and especially our volunteers. We have a strong base ... More


  8. Helpful (2)

    "They do not grow talent here well."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in Bellevue, WA
    Current Employee - Registered Nurse in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Overlake Medical Center and Clinics full-time (More than 3 years)

    Pros

    If you're an introvert, you'll fit it. If you perform strong work, they will verbally tell you so. To the extent of feedback is average, and the departments perform above average at the frontline to middle management level. The upper management is easy to talk to.

    Cons

    The policies and regimented nature make the entire advancement process daunting, untangling, and passive aggressive. They have a poor HR department with terrible resources around them. They do not email you back in a professional length of time. Expect Overlake and their HR department to be snail-paced, to rarely make a presence in your department, and to limit your potential while working here.

    Coming from someone who knows many ins and outs about Overlake, I have appreciated the people there. It's the main reason why I worked there. The main system "GAP" Overlake has is its lack of progressiveness when it comes to treating their employees like most large PNW companies do-they do not scale up fast enough, they do not think inductively (forward thinking), and the are mainly deducers (reactive thinking). This has the feel of a Midwest hospital with a shiny skin.

    They are not progressive and if you're thinking this place is the next Fred Hutch or SCCA, you're in for a treat.

    Advice to Management

    Develop a robust and personable HR department. This department needs to be freed away from there meetings and given ample opportunity to meet their staff at the middle to lower levels. There is just as big of a GAP with the

    Here's a fact if you're thinking I'm wrong and bitter: the HR department is located on the far east portion of the hospital-5 floors up, farthest down the hall from Marketing and Strategy and the elevator entrance. There are clinics you must pass on the 5th floor before you get to them. You must take two elevators to find them.

    It amazes me how the architecture to the facility is more open to meet the CEO rather than an HR recruiter.

    If you're a nurse or a provider, you will never see them.

    Overlake Medical Center and Clinics Response

    Mar 31, 2016

    Hello. Thank you for your feedback. We're glad to hear you feel introverts will be treated well here at Overlake. It is true that no matter your personality type there is an opportunity for you here ... More


  9. Helpful (1)

    "Great Place to Work, Critical Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in Kirkland, WA
    Current Employee - Registered Nurse in Kirkland, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overlake Medical Center and Clinics full-time (More than 8 years)

    Pros

    -Leadership team takes staff concerns to heart, I've seen many changes made in the past couple of years
    -Highest pay in the area
    -Free staff parking
    -Approachable manager
    -Patient safety and excellent care is a priority
    -Beautiful work environment
    -Excellent, trustworthy, and supportive team

    Cons

    405 traffic is not so good, however if working 12 hour shifts you will miss all the big traffic!

    Advice to Management

    Continue listening to the staff because the changes you are making are great. Creating a great work environment for us makes us want to stay. I love it here.

    Overlake Medical Center and Clinics Response

    Feb 16, 2016

    Thank you for your comments and thank you for all you do for our patients! Yes there are some great benefits that make working for Overlake a unique experience in our region. 405 can be tough so we ... More


  10. Helpful (1)

    "Health Information Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Information Management Technician in Bellevue, WA
    Current Employee - Health Information Management Technician in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overlake Medical Center and Clinics full-time (More than a year)

    Pros

    Since our CEO Mike joined, safety has been a big focus. He has a great positive attitude.

    Excellent co-workers - we're a team.

    Cons

    Human Resources could treat employees better. I sort of feel like a criminal whenever I have to communicate with them, so I just avoid them.

    Department I work in generally goes unacknowledged by the clinics we work for until something goes wrong.

    Advice to Management

    Address the Human Resources department and resolve what feels like hostility toward employees.

    Share EHR updates with everyone who uses it, not just superusers and technical staff.

    Give us a way to talk to you directly. I wish there was a way to report my feedback to higher up management.

    Overlake Medical Center and Clinics Response

    Mar 9, 2016

    Thank you for your comments. I'm glad to hear that you feel you are surrounded by excellent team members and that our focus on safety is making an impact. Also thank you for your suggestions. I ... More


  11. "Friendly work environment!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HIM Technician in Bellevue, WA
    Current Employee - HIM Technician in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overlake Medical Center and Clinics full-time (Less than a year)

    Pros

    Wonderful colleagues. Managers are very helpful and approachable. Give flexibility to your schedule as per individual needs. Love the work environment.

    Cons

    Low pay rate. No growth potential within the current department. And if you want to move within organization, you have to be with the organization for an year.

    Advice to Management

    The senior management is excellent. Lot of respect for our CEO.

    Overlake Medical Center and Clinics Response

    Feb 16, 2016

    Thank you for your comments and for all you do to contribute to excellent patient care! Yes flexibility is a great perk of working for an independent hospital such as Overlake. We encourage you to ... More


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