Overlake Medical Center and Clinics Reviews | Glassdoor

Overlake Medical Center and Clinics Reviews

Updated June 29, 2017
55 reviews

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3.8
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J. Michael Marsh
31 Ratings

55 Employee Reviews

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Pros
Cons
  • behind-the-times for use of tech (in 2 reviews)

  • upper echelon do not take accountability for the management staff and their inefficiencies (in 2 reviews)

More Pros and Cons

  1. "RN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in Bellevue, WA
    Current Employee - Registered Nurse in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overlake Medical Center and Clinics part-time (More than a year)

    Pros

    Great hospital. They have top outcomes and patient satisfaction is high. For nursing the job is definitely better than average. My staffing ratio is great here. I work in the ED. The salary is on par for what I expect to receive in the area. This is due to the higher percentage of paying patients on the east side and the strong nursing union.
    My nurse manager is AMAZING.

    Cons

    Currently the union is having trouble solidifying a contract with the hospital. The union is strong and the nurses expect to have a good contract moving forward.

    Advice to Management

    Compensate your employees well. Much of the staff is loyal to the hospital and want to receive adequate benefits. Spending millions of dollars on new facilities and then claiming you are in the red and need to make cuts to employees seems disingenuous.


  2. Helpful (2)

    "It's like working in the 1950s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in Bellevue, WA
    Current Employee - Registered Nurse in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Overlake Medical Center and Clinics full-time (Less than a year)

    Pros

    Better-than-average benefits package; Free employee parking. "Amiable" employees

    Cons

    Poor use of EMR. Lack of collaboration between departments. behind-the-times for use of tech. Overlake operates as if it's in the 1950s- Physicians are Kings, all else are "support staff". They have not figured out how to develop nursing, and do not allow for thinking outside the box. Lack creativity in problem solving. Rely on management and physicians to determine solutions. No continuing education or specialty-focused education.

    Advice to Management

    Get modern! Allow for some autonomy. Stop trying to turn specialty clinics into primary care. Making the organization look nice and branding people with uniforms DOES NOT equate to good care. Enabling patients by doing WHATEVER they want is like bad parents raising badly behaved children.

  3. "Overlake"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overlake Medical Center and Clinics full-time

    Pros

    Great 403B plan, regular raises, good hours in my position.

    Cons

    Pay not commensurate with job title. Required to use your PTO if providers take time off leaving you with not much personal time off

    Advice to Management

    fulfill promises made at time of employment within position


  4. "Proud of Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overlake Medical Center and Clinics full-time (More than 8 years)

    Pros

    Great coworkers and doctors who care about each other to provide quality care with compassion

    Cons

    The hospital needs to work harder on employee retention and valuing their long term employees

    Advice to Management

    Model and practice a healthy work life balance to promote healthier and happier employees who will be more than happy to provide quality patient care


  5. "Patient Service Representative"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Service Representative
    Current Employee - Patient Service Representative
    No opinion of CEO

    I have been working at Overlake Medical Center and Clinics part-time (More than 10 years)

    Pros

    Good benefits.
    Those working directly with the patients seem to truly care and want to improve their ability to provide excellence.
    My department and Supervisor is the best! There are some clinics that have amazing leadership and coworkers.

    Cons

    Some managers are toxic and are allowed to continue through multiple investigations and repeated staff turnover.
    Short staffed continually either due to hiring freezes and other times lack of good candidates.

    Advice to Management

    When growing the hospital consider staffing. Short staffing comes from not adequately counting the cost. I think most people enjoy a beautiful building and equipment but if there aren't enough staff to take care of the patients how long will that benefit?

    Also, allowing questionable leadership to stay, consider how much is lost to retraining. How much is lost to pressured staff who are rushed during their work because of stacking patients to keep numbers up. How many excellent workers leave or are kept away because of this practice.


  6. Helpful (3)

    "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Overlake Medical Center and Clinics part-time (More than 3 years)

    Pros

    The "on the front lines" staff are great (PSRs, MAs, nurses). A lot of people willing to work together to get things done given the circumstances the company often puts them in

    Cons

    Overlake upper management is one of the worst I have worked for. It seems we are always in a budget crisis. They can never "afford" to pay anyone wages that are competitive to the area, they do not offer any raises so there isn't any motivation to go above and beyond. Currently they aren't hiring to replace many of the staff that resign in order to control budget, but instead asking staff to do the job of 2-3 people so they get burnt out. And no, those people didn't get raises. They open new clinics left and right but can't manage to staff the clinics they already have. They never get input from employees before implementing new policies or before trying to solve a problem, so there are a ton of unrealistic expectations for the staff. They are constantly forcing the physicians to cram as many people as possible into their schedules in order to keep up with profits, so the physicians often end up overworked. They are not committed to training new employees when they arrive because they are so desperate for staff that the new person gets thrown in on day one or two.

    Advice to Management

    Every year we are asked to do an employee satisfaction survey. Every year, we complain that we do not get paid a competitive wage and complain that there isn't a way to get a raise, but nothing ever happens. Also, get advice and ideas from your employees on whether a new policy will work. Higher management has no idea what is realistic for running a clinic because they are in offices all day holding meetings, not working with patients or providers. You're asking too much of your staff without giving them any compensation for the tons of extra duties you put on them. I can list 7 people off of the top of my head looking for new jobs right now because of this

    Overlake Medical Center and Clinics Response

    Feb 17, 2017

    Good morning. Thank you for all you do in the clinics for our patients and thank you for your feedback. Agreed our 'front line' staff are fantastic and often go above and beyond! However you are... More


  7. "PSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Service Representative in Seattle, WA
    Current Employee - Patient Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overlake Medical Center and Clinics (Less than a year)

    Pros

    Really caring workers and friendly environment. The job makes you feel like a team and co workers are there to help when you need it. Team atmosphere rather than individualized.

    Cons

    Still new to the job but so far it has been great. Only con I can think of is the disconnection with the clinical staff. Wish there was a better way of connecting the admin and clinical staff together to build relationship.

    Overlake Medical Center and Clinics Response

    Aug 29, 2016

    Hello. Thank you for taking the time to write a review. We appreciate you. Agreed! This is a genuinely friendly environment. It's one of the differences you can immediately see when you work or... More

  8. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Medical Assistant in Issaquah, WA
    Current Employee - Certified Medical Assistant in Issaquah, WA
    Recommends
    Positive Outlook

    I have been working at Overlake Medical Center and Clinics full-time (More than 8 years)

    Pros

    real people, willing to work with you on skills and improving knowledge and procedures.

    Cons

    not enough staff, shorter meetings

    Overlake Medical Center and Clinics Response

    Aug 29, 2016

    Hello! Thank you for your years of service here at Overlake. We appreciate you! Yes this is a very 'real' place to work. People are genuine and invest time and energy into seeing you grow and... More


  9. "great atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Lab Assistant in Bellevue, WA
    Current Intern - Lab Assistant in Bellevue, WA
    Recommends
    Approves of CEO

    I have been working at Overlake Medical Center and Clinics as an intern (Less than a year)

    Pros

    everyone is so nice

    Cons

    shortage of staff in certain departments


  10. "Great benefits"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Overlake Medical Center and Clinics full-time

    Pros

    PTO accrued very fast, great benefits.

    Cons

    Some issues with scheduling errors in current department.

    Overlake Medical Center and Clinics Response

    May 9, 2016

    Hello! Thank you for your comments and everything you do here! Agreed the benefits here are great. I encourage you to swing by HR to make sure you are in the loop on all the employee perks we... More


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