Overstock.com Customer Service Representative Reviews | Glassdoor

Overstock.com Customer Service Representative Reviews

Updated October 3, 2017
51 reviews

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Customer Service Representative

1.6
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Overstock.com CEO Patrick M. Byrne
Patrick M. Byrne
38 Ratings

Employee Reviews

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Pros
  • In my department I have excellent work/life balance (in 69 reviews)

  • Great environment with great people (in 40 reviews)

Cons
  • Upper management all has different ideas of what they want (in 66 reviews)

  • Institute a better work life balance policy (in 17 reviews)

More Pros and Cons

  1. Helpful (1)

    "I enjoyed a very organized and effective training program. I achieved 90% Quality Satisfaction and was promoted quickly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Overstock.com full-time (Less than a year)

    Pros

    Table Tennis at SLC headquarters. A very large friendly team, fun games and prizes, excellent training, company ethics, great brand reputation, great customers, upper management was supportive, encouraging and available, CEO, Patrick Byrne is cool and inspiring. He threw a large party for us, good pay, and great work environment.

    Cons

    The location in Salt Lake City is quite bland, very strict and timely regarding clocking in and out for breaks and such. You spend a lot of time with your co workers so I remember clashing with one of supervisors and it led to me quitting the company.

    Advice to Management

    Upper management is doing great. Thanks for making it a safe, healthy and prosperous environment.


  2. Helpful (14)

    "Confused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Overstock.com part-time (More than a year)

    Pros

    Amazing corporate culture and coworkers

    Cons

    Lack of strategy from upper management
    Too much them/you between departments
    Depending on your role, there is no real investment in employees looking to further career/education goals

    Advice to Management

    Invest in the talent you already have, even the entry-level employees
    Define what a good leader is, hire good leaders, and keep good leaders
    Continue to build your internship program

  3. Helpful (12)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Overstock.com full-time (More than 3 years)

    Pros

    The food is good. Management at Peace building is more helpful and better

    Cons

    The place went down hill after Stormyleft. Its sad
     CS was a great place once but everyone stopped caring about people, its only about numbers. They dont care about the people who have been here, working their tails off for years.

    They set unreal expectations.

    Advice to Management

    Try caring.

    Look at the pain you are putting CS through, give a plan and actually execute it. Involve your management with changes, decisions. Yoire pushing great people to leave. Look around, everyone is sad to be here.

    Quit setting unreal expecations. Recognize your hard workers, in every department.

    Just be human!


  4. Helpful (4)

    "If you have to work at a call center, work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in West Valley City, UT
    Former Employee - Customer Service Representative in West Valley City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Overstock.com full-time (More than a year)

    Pros

    Thorough paid training
    Excellent employee incentives
    Really good entry level pay

    Cons

    Hours (either super early or super late)
    It's a call center, so...


  5. Helpful (5)

    "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Overstock.com full-time (Less than a year)

    Pros

    Great company, poor management and even worse floor supervisors. Would give 3 stars if it wasn't for immature atmosphere.

    Cons

    Actual job is okay, if People there don't like you they make it horrible for you to be there.

    Advice to Management

    Get rid of the immature floor supervisors and step up with hiring some good people worth their salt for those positions.


  6. Helpful (19)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Got to learn a lot about life and how it's the big people that win

    Cons

    Pay is the worst. Depressing work place and people. Patrick Byrne the CEO is the the worst.


  7. Helpful (7)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Overstock.com full-time (More than a year)

    Pros

    Honestly it was great when they were local but they moved to salt lake and became horrible.

    Cons

    They became firing people for no reason. They also demoted people for no reason as well.

    Advice to Management

    You need to actually care about your employees.

  8. Helpful (15)

    "Customer Service, Chat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Chat Representative in Salt Lake City, UT
    Former Employee - Customer Service Chat Representative in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I loved having the power to make decisions for my customers. There were guidelines, but not many hard and fast rules. Annual company picnic was great fun. Working from home was amazing.

    Cons

    I didn't make enough to be able to afford to live as a single parent. Better and more flexibility would have been nice. Changing a schedule was like moving a mountain. Stress, Stress, Stress.

    Advice to Management

    Don't just say that you love your employees, actually do it. There was more talking about how great you treat your employees than there was action. Walk the Walk.


  9. "Pretty good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They have company events like lagoon day, and in Octoboer they have a free concert for employees with free food and drinks (even alcoholic). They're a fun company and the calls you take aren't so bad.

    Cons

    Basic call centers cons, rude customers. My biggest issue was that they were not willing to work with my schedule, even after a year of working there.


  10. Helpful (15)

    "CS-5years working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in West Valley City, UT
    Former Employee - Customer Service Representative in West Valley City, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Overstock.com full-time (More than 5 years)

    Pros

    The 'extras'. Lagoon Day, benefits, counseling (get this it's on-site..that should tell you something), Overstocktober celebrations.

    Cons

    Have PTO? Too bad, you can't use it. Work/Home life balance is awful! Don't speak up or speak out about things that may be wrong, you will get fired. It's the new tyrant CS VP leader, don't let her fool you, she's the devil in disguise. The Overstock they once were and boasted about is dead. There's too many cons I could go on for days so I'll end it here.

    Advice to Management

    Boot the new girl out! She's No Good For You! Treat CS like people!