Overstock.com Reviews
Updated May 28, 2023
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Top Review Highlights by Sentiment
- "The people here are great to work with and there is always work to do so sitting around is not an option." (in 126 reviews)
- "Poor management required busy work to make all customer service representatives call out to customers." (in 58 reviews)
- "Upper management is always looking at the next big thing and leave other ideas partially implemented and broken." (in 57 reviews)
- "Nepotism and cronyism are rampant and act as a plague to the morale of the employees." (in 44 reviews)
- "If you get one of the bad managers, you are watched like a hawk, told what to do, and given no freedom to experience the good things about the company." (in 25 reviews)
Ratings by Demographics
This rating reflects the overall rating of Overstock.com and is not affected by filters.
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- Current Employee, more than 1 year★★★★★
Great place to work and build a career
May 28, 2023 - Senior Automation Engineer in Midvale, UTRecommendCEO ApprovalBusiness OutlookPros
Intense when it needs to be, relaxed when appropriate. Modern, complex tech stack. Thorough measurement and monitoring of environments. Management is transparent and effective. Good, collaborative atmosphere.
Cons
Lots of legacy systems and complex interactions, effects of change are not always immediately evident. Some processes evolve slowly.
Continue reading - Former Employee, more than 1 year★★★★★
Mixed experience
May 26, 2023 - Anonymous Employee in Salt Lake City, UTRecommendCEO ApprovalBusiness OutlookPros
Majority of the staff is incredibly kind, great headquarters, 9-80 work week, and many tenured employees.
Cons
Lack of work-life balance (in our department) Crazy amount of meetings and emails Too many cooks in the kitchen in areas that didn't require it
Continue reading - Current Employee, more than 10 years★★★★★
Overstock: The Place to Be for Ambitious and Driven Professionals
May 2, 2023 - Anonymous-Current Employee in Midvale, UTRecommendCEO ApprovalBusiness OutlookPros
Overstock offers ample opportunities for growth and career advancement. The company values transparency and open communication with employees, including direct access to executive level team members. Compensation is fair and aligned with market standards, and the company is committed to paying employees fairly. Overstock responded well to the challenges posed by the COVID-19 pandemic and offers a flexible remote/hybrid work environment. The company prioritizes diversity, equity, and inclusion, and provides support and opportunities for employees of all backgrounds. The company's values and leadership principles create a collaborative and positive work environment. Overstock is customer-focused and technology-driven, with a mission to create enterprise value.
Cons
Customer service seems to be excluded from company-wide events, which can be isolating for those employees. There have been instances of band-aid fixes in different departments, which can lead to inefficiencies in the long term. More attention could be given to doing things right the first time, particularly in light of the company's technology-focused approach. Some new employees seem to have received little to no training, which can be challenging for them as well as their colleagues.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Flexibility and people are great to work with
Cons
pay seems to be under market value
- Former Employee, more than 1 year★★★★★
Great teams absolutely hamstrung by awful executive leadership
Jan 17, 2023 - Business Analyst in Midvale, UTRecommendCEO ApprovalBusiness OutlookPros
Amazing teams--from the level of staff to senior management. Data operation is clean and efficient. Campus is nice. They provide some decent training opportunities.
Cons
Executive leadership makes decisions that are shortsighted and often seem arbitrary. Morale is in the toilet because everyone from the director level and above (ESPECIALLY senior execs) are so focused on the very short term that they're crippling the ability of the company to function even quarter to quarter. The exec team pats each other on the back when the macroeconomic outlook makes the business look good, and criticizes employees when the macroeconomic outlook makes the business look bad. There's no attempt to steer executive strategy to adapt to changing economic outlook, they prefer to put the screws on the average worker rather than critically reevaluate existing initiatives. Everyone is worried sick about the next round of layoffs, or when the executive team will make another big change impacting quality of life without consulting even senior management. There's almost no trust in executive leadership at this point, and for good reason. Oh, and they pretty badly underpay compared to the rest of the industry as far as data science and analytics goes. They like to say they're a tech company in addition to a retail company but they sure don't act like it.
Continue reading - Former Employee★★★★★
Great company to learn best in class
May 8, 2023 - Senior Campaign Manager in Midvale, UTRecommendCEO ApprovalBusiness OutlookPros
High budget High performing campaigns Work with intelligent people
Cons
Layoffs happen constantly The bench is deep- meaning the only way up is usually out
- Current Employee, more than 3 years★★★★★
Good company to work
May 12, 2023 - Senior Software Engineer in Midvale, UTRecommendCEO ApprovalBusiness OutlookPros
Culture, Technology stack is good. Flexibility in work
Cons
Not a great Pay but not the least
- Former Employee, more than 8 years★★★★★
Pros
Circa 2015-2021 were challenging yet, manageable years
Cons
Short-sided plans. If it's not for the next holiday or quarter, you cant even think about it. Work like crazy, just to have a meeting the day before and change everything . No vision or forward expansion. In fact, removing viable categories is the best ah ha. We know how that played in the market and lost revenue.
Continue reading - Former Employee★★★★★
Information Technology Technician 3
May 23, 2023 - Information Technology Technician 3 in Midvale, UTRecommendCEO ApprovalBusiness OutlookPros
They have a great culture.
Cons
The company's future was a little usure when I worked there.
- Current Employee★★★★★
Ignored Employee Satisfaction Survey, Rescinded Remote Work
Dec 15, 2022 - Technology ConsultantRecommendCEO ApprovalBusiness OutlookPros
Great individual contributors and middle management. Nice Corporate HQ with gym and health clinic Cross collaboration with very intelligent people
Cons
They just completely ignored the recent results of an employee satisfaction survey in which over 90% of respondents said they are more productive working from home and stay here for the flexibility of remote work. The executive team is in the midst of identity crisis and just announced we’re all heading back to the office for better ‘collaboration’. In other words, they don’t care what we think, they feel it’s necessary to play the role of parent over the employees rather than be enablers. Possibly the worst Decision yet since the regime change from founding CEO to current CEO. Executives can’t be trusted and surround themselves with ‘yes’ people who create a toxic environment for all the great long-termed employees with deep institutional knowledge which is why we’ve seen so many tenured people leave throughout the past year. They claim ‘work life balance’ yet have unrealistic expectations of workforce management causing those of us who care about our performance to work long, stressful hours every week. Spend way too much money on getting visitors to the site with a disproportionately low customer conversion rate. Marketing is a joke. Executive strategy and vision is trial and error. The C suite revealed their total disconnect by rescinding the remote work option today.
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Overstock.com Reviews FAQs
Overstock.com has an overall rating of 3.3 out of 5, based on over 1,105 reviews left anonymously by employees. 52% of employees would recommend working at Overstock.com to a friend and 39% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.
52% of Overstock.com employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Overstock.com 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Overstock.com to be career development, benefits, coworkers and the cons to be culture, management, senior leadership.
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