Overstock.com Reviews | Glassdoor

Overstock.com Reviews

Updated September 4, 2018
766 reviews

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3.2
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Overstock.com CEO Patrick M. Byrne
Patrick M. Byrne
578 Ratings

766 Employee Reviews

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Pros
  • "In my department I have excellent work/life balance" (in 72 reviews)

  • "Great environment with great people" (in 41 reviews)

Cons
  • "Upper management all has different ideas of what they want" (in 64 reviews)

  • "Little to no work life balance up to 70 hour weeks in Q4" (in 18 reviews)

More Pros and Cons

  1. "Longest Job for a Reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Partner Care Associate in Midvale, UT
    Current Employee - Partner Care Associate in Midvale, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overstock.com full-time (More than 8 years)

    Pros

    Many Opportunities for growth
    Great community
    Wonderful Benefits
    Onsite Fitness/Daycare/Dr Office

    Cons

    Long hours during Q4- to be expected.


  2. Helpful (4)

    "Customer service was fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends

    I worked at Overstock.com (More than a year)

    Pros

    You really got to enhance multitasking and people skills. I learned a lot about computers while working here and legitimately enjoyed my job. if you can focus on the customer and enjoy working with people this will be a great job for you.

    Cons

    Said they were pro education but when it came down to it they were unable to be flexible with school schedule.
     Some policies make customer service agents feel like numbers which can make morale low.

  3. Helpful (14)

    "Beware the cliques and unethical business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Overstock.com full-time

    Pros

    Great new office with on-site gym, clinic, and cafeteria. Decently competitive salary with yearly increase. Good benefits.

    Cons

    Cliques and inner circles among senior employees. Shady business practice of laying off big waves of good employees to save executives money routinely.

    Advice to Management

    Be more transparent in company decisions.

    Overstock.com Response

    Aug 22, 2018 – CEO

    "Shady business practice of laying off big waves of good employees to save executives money routinely." Nonsense. Gibberish, even.


  4. Helpful (21)

    "Things are changing, that's for sure."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Overstock.com full-time

    Pros

    The people! There are so many hard workers and people dedicated! Other huge other benefits, such as shutting down Lagoon for just Overstock, private concerts, monthly events where people can drink alcohol in the middle of the work day, in-house cafeteria in the Peace Coliseum, and lately, an attempt to provide more of a work/life balance by starting the 9/80 shifts (allowing for every other Friday to be off).

    Cons

    Morale is a drag. As of now, there are maybe four Senior Vice Presidents left when there used to be what looked like an army. The "best" have been moved to other companies affiliated with Overstock (TZero, Medici, Bitt). With the focus being on other business ventures, it's evident and painfully obvious that Overstock is not the primary business of concern. We do things that kind of look like what's an attempt to keep financials afloat to keep it going, but it's obvious that they're just trying to buy time until a company seriously looks at Overstock to be bought out.

    Advice to Management

    When the CEO/President makes it clear by his actions that Overstock retail is not the primary focus, and still looking for a buyer, that leaks through. People are doing what they should, but without the passion that there once was. There will always be that over-looming concern of what's going to happen to them, until there is something that drives energy back into that place. "The fish stinks from the head down."


  5. Helpful (2)

    "Not Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Overstock.com full-time

    Pros

    More Freedom than most call center environments.

    Cons

    No chance for advancement at all.


  6. Helpful (13)

    "Not a happy place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Overstock.com full-time (More than a year)

    Pros

    Your coworkers at the same level as you tend to be very friendly and helpful.

    Cons

    Upper management is a joke, no communication and they tend to make open ended promises.

    Advice to Management

    Quit picking favorites, and give people who deserve the promotion a chance.


  7. Helpful (1)

    "International Logistics Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overstock.com full-time

    Pros

    A great opportunity to learn and grow among several different teams with a specialzied focus. Great location with amazing amenities as well.

    Cons

    It is tough to be noticed if you do not take the initiative to make yourself known to others.

  8. Helpful (3)

    "Front End Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Midvale, UT
    Current Employee - Anonymous Employee in Midvale, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overstock.com full-time (More than 3 years)

    Pros

    Employees are concern number one. They take good care of their people.

    Cons

    Sometimes ideas get lost in action. Could be more organized.


  9. Helpful (12)

    "..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Overstock.com full-time

    Pros

    Smart employees, hard working teams

    Cons

    The ones who talk the most and over promise will be the ones promoted. Overstock values words more than actions.

    Advice to Management

    Don't be so wow'd by shiny objects. Leadership team lacks leadership and is laughed at from multiple angles.


  10. Helpful (5)

    "Job is fun but CS leadership is untrustworthy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Salt Lake City, UT
    Current Employee - Customer Service in Salt Lake City, UT
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Overstock.com full-time (More than 8 years)

    Pros

    Cool people. Your peers are what make coming to work at overstock worth it. The job itself is fun and rewarding.

    Cons

    You’ll work in a hostile work environment. Leadership seems to think that fear tactics are what will get results from people who are already working so hard to stay above water. Everyday feels like a constant battle with the CS management in customer care. You’re not considered a human being, you’re only a number. You’re shown zero appreciation however when you’re screwing up, they will not hesitate to let you know. Leadership has no structure or any clue what they’re doing and takes no ownership when they’re the ones that are actually messing up. They’re out for themselves only, will throw you under the bus and will provide no development. The only communication you’ll receive is if you’re not 100%. Transparency? What transparency?

    Advice to Management

    Stop talking in circles. Stop keeping people in the dark with whatever crazy plan you’re throwing at everyone at the last minute. Stop the hostile work environment. Start communicating clearly. Start treating people like they’re people. Most of all, start with yourself because it starts with you and then trickles down to the rest of us.


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