Overstock.com Reviews | Glassdoor

Overstock.com Reviews

Updated September 28, 2017
105 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Overstock.com CEO Patrick M. Byrne
Patrick M. Byrne
71 Ratings

105 Employee Reviews

Sort: PopularRatingDate

Pros
  • In my department I have excellent work/life balance (in 69 reviews)

  • Great environment with great people (in 40 reviews)

Cons
  • Upper management all has different ideas of what they want (in 65 reviews)

  • Institute a better work life balance policy (in 16 reviews)

More Pros and Cons

  1. Helpful (9)

    "Confused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Overstock.com part-time (More than a year)

    Pros

    Amazing corporate culture and coworkers

    Cons

    Lack of strategy from upper management
    Too much them/you between departments
    Depending on your role, there is no real investment in employees looking to further career/education goals

    Advice to Management

    Invest in the talent you already have, even the entry-level employees
    Define what a good leader is, hire good leaders, and keep good leaders
    Continue to build your internship program


  2. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Overstock.com as an intern

    Pros

    Flexible Hours and decent Pay

    Cons

    Supervisors were unpersonable
    They didn't know what to do with me. I was bored a lot of the time

    Advice to Management

    If you hire an intern make sure you give them things to do and training in place so they don't feel like a burden

  3. Helpful (10)

    "Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Overstock.com full-time

    Pros

    The social aspect of the company is great. You will easily make friends with their open environments and all of their company celebrations. You will play hard and work hard.

    Cons

    Leadership has a chip on their shoulder. Management doesn't last long and it feels very cutthroat at times.


  4. Helpful (25)

    "Great people.. terrible executive leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analytics Intern in Salt Lake City, UT
    Former Employee - Analytics Intern in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Overstock.com part-time (Less than a year)

    Pros

    Smart people to learn from (until they leave)
    Good Equipment to use
    Good leaders or mentors

    Cons

    Pay isn't amazing
    No vision or leadership
    Too many "yes men"

    Advice to Management

    Fire yourselves and let someone who actually wants to run a business take over.


  5. Helpful (35)

    "Beware the Transparency and Random Layoffs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Systems Analyst in Midvale, UT
    Former Employee - IT Systems Analyst in Midvale, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Overstock.com full-time (More than 3 years)

    Pros

    Great Facility, Pay is Fair, Benefits are Fair

    Cons

    There appeared to be these sort of secretive random layoffs every couple of years as some sort of unpublished management policy. If appeared if you were not in the right clique your odds of being laid off increased significantly. I saw a lot of good Directors on down get laid off for what appeared to be no specific reason other than not in with the right crowd. No real explanation was ever given to their subordinates other than they were not the right fit. It made you nervous once you started seeing random people were being laid off when it started happening.

    Advice to Management

    It appeared the way Bonuses were given was always changing. There was a perception that the company would be doing well but the bonuses didn't reflect that for most. The continued changing of the process didn't seem transparent. Cliques in IT have developed and to most people it appeared you needed to be in that Clique to get promoted or feel protected from what appeared to be random layoffs.

    Overstock.com Response

    May 5, 2017 – CEO

    When we choose to part ways with a colleague we are not in the habit of telling other people, including subordinates, what drove our decision. In addition, I can assure you that the layoffs are... More


  6. Helpful (29)

    "They're not sure what they want, and unwilling to listen."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    No opinion of CEO

    I worked at Overstock.com full-time (More than a year)

    Pros

    - 401K match
    - Private Corporate Lagoon Day
    - Private Concert every year

    Cons

    They are "restructuring" the company and focusing only on Sr. Level, really experienced hires instead of promoting skilled employees from within the company. That's what a recruited told me after applying for an internal promotion, even though I was told that my skills were right in line with what they were looking for.

    Nepotism is all over with creating new positions for family and friends at director level positions in the company. They don't seem to value the opinions of anyone who reports to them, but have a "my way or the highway" approach to things. Collaboration doesn't exist here, it's just do what management says and never question it or give an alternate opinion.

    Advice to Management

    - Listen to your employees, they have good ideas too.
    - Be more open in your communication. Really listen to suggestions, and then talk through options even if it results in nothing changing. Visibility into the "why" is better than a flat out "no."
    - Management should be about bettering those that you lead, not making yourself look good. Too many times the blame was shifted to me instead of the manager owning up to their fault.

    Final note to all management: Decide if you want to act like a startup or if you want to be a mature, stable company. We flip-flopped between the two multiple times in my short tenure with the company.

    Overstock.com Response

    Apr 7, 2017 – Vice President

    Thank you for your feedback. We're sorry that you weren't happy with your employment experience here.

    We're disappointed to hear that you feel you were wrongfully blamed for things, and that... More


  7. Helpful (7)

    "Fun job time goes by fast"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The trainers and mid level mgmt are very helpful. Time flies by when you are on the phone. The mgmt will let you solve the problem before you have to ask for help.

    Cons

    Upper mgmt needs to be honest with what they promise. I was promised a supervisory roll before I even started but told I was not going to get that I needed to stay on the phones. Dont look a man in the eye and shake his hand and congrat him for being a supervisor!

    Advice to Management

    see above statement

  8. Helpful (21)

    "Disjointed management and vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Overstock.com full-time

    Pros

    Relaxed environment
    Good work-life balance (never asked to work overtime)
    Good benefits (one of the best 401k matching plans)

    Cons

    Poor compensation almost across the table.

    Executive level management make overarching decisions in regards to processes and teams they do not fully understand within their own company.

    High level changes are not clearly communicated, and the opinions of the teams that would be affected are not sought out or listened to.

    Upper management consistently refuses to review, accept, or understand accurate, relevant data from their own databases.

    Advice to Management

    Fix the above.

    Overstock.com Response

    Apr 6, 2017 – CEO

    I will address your points in order.

    I am glad you feel our benefits are good, and that we do not ask you to work overtime.

    Our compensation currently runs at 107% of market. We also provide... More


  9. Helpful (35)

    "Management is questionable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Quality Assurance Engineer in Midvale, UT
    Current Employee - Software Quality Assurance Engineer in Midvale, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Overstock.com full-time (More than 5 years)

    Pros

    Good work life balance. If you are on a good team it is a great place.

    Cons

    Too much nepotism.If you re related to someone in management you will have a great job waiting for you. Good people will be fired to make room for you. If you are a woman or white, forget it.

    Advice to Management

    Stop lying to employees. There will be no bonuses. You know it. Every year you come up with some new bonus structure to get employees to think they have a chance at a bonus. It never happens.
    DO NOT have relatives working together as you do. If a person in top management has a relative working at the same company its wrong. just wrong.
    Stop the layoffs disguised as firings. when they get severance it is a layoff and the employees are not fooled.
    Hire the right people in the first place.
    Oh, and get rid of the employees that do nothing. it is discouraging when you see people who work get let go and others that have no clue about anything kept and even praised.


  10. Helpful (17)

    "Things I learnt at Overstock"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Salt Lake City, UT
    Current Employee - Developer in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Overstock.com full-time

    Pros

    I made some good friends here.

    Good work life balance.

    If you are in marketing, things change so quickly, that you may need to complete 1 in every 5 projects. The rest get scrapped.

    As long as you are not ambitious, and do what you are told, you have great job security.

    Reorg is the norm. If you have a bad project, don't worry, someone else will get it in a few months. Or you may change teams in a few months.

    In case you want to get into Sr Management, but have zero experience and training in managing people, you have a chance to succeed at Overstock.

    Cons

    Nepotism.

    People are set up to fail (mostly... not all the time).

    Advice to Management

    Please read some of the other bad reviews.


Showing 105 of 716 reviews
Reset Filters