Overstock.com Reviews | Glassdoor

Overstock.com Reviews

Updated January 25, 2017
130 reviews

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3.0
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Overstock.com CEO Patrick M. Byrne
Patrick M. Byrne
74 Ratings

130 Employee Reviews

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Pros
  • There are some reviews here that claim work/life balance is poor (in 63 reviews)

  • It's a really fun job and you work with really great people (in 37 reviews)

Cons
More Pros and Cons

  1. Helpful (8)

    "Okay Company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Overstock.com full-time

    Pros

    Management is not skilled and reward people based on like not skill or loyalty. No opportunity for advancement

    Cons

    Micro management, workload is excessive for number of agents.

    Advice to Management

    Train your people and give them the help they need/want. Stop playing favorites and take responsibility for your actions or lack of action.


  2. Helpful (3)

    "Great Opportunities and Exposure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Overstock.com full-time

    Pros

    Working at Overstock.com was a great oppotunity to get hands on experience in the E-Commerce enviroment.

    Cons

    Company initiatives are always evolving rapidly and not staying on course long enough to evaluate.

    Advice to Management

    Stick to your main core competency.


  3. Helpful (22)

    "Changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in West Valley City, UT
    Current Employee - Customer Care in West Valley City, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Overstock.com full-time (More than 3 years)

    Pros

    Right now I am hard pressed to find anything positive about working here. Where I once loved my job, it has now become the biggest chore and I am always heavy hearted and resentful when having to log in at work.

    Cons

    This has always been an incredible place to work until recently. There have been numerous changes in hours of operation, in processes, in policies and focus which have served to create a hostile work environment. Understanding that changes are necessary for growth, and appreciating the vision that is often touted, the changes have been constant, and not in line with the vision they express to have. People are now literally afraid for their jobs and these are the solid, dedicated ones. There was a time when you felt like your work mattered, that you were valued and that you were seen as an integral part of the whole. Now, you are less than a number, less than a statistic, you are only a body to respond to customers needs and your empowerment is gone.

    Advice to Management

    Recognize that your greatest assets are the employees. So many loyal, dedicated employees are leaving because they are literally being edged out, for example, your chat teams. Patrick, your employees need you to step in!


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  5. Helpful (20)

    "Identity Crisis"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent to their people; high employee longevity; playful atmosphere in many departments; good work/life balance.

    Cons

    Upper management seems to have had trouble growing up from their carefree years as a plucky Internet startup when simply being a web retailer guaranteed success to the mature and disciplined retailer that they'll need to become to thrive in the new landscape. Middle management often moves by intuition rather than by strategic edict. Tough to recommend to a friend in its current situation.

    Advice to Management

    - Read "23 Immutable Laws of Marketing" and take the lesson - STOP BRAND EXTENDING the concept of "leftover stock" into brainspaces where it doesn't fit (ie, luxury, local, millennial, etc.). If you want to move into those spaces CREATE NEW BRANDS TO DO SO!

    - Decide on a brand identity and be true to it. One brand cannot - SHOULD NOT - be all things to all people. Other than Amazon of course, but that fight is over.

    - Stop changing corporate priorities every 2 quarters.


  6. Helpful (3)

    "Great company to learn new technologies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I worked as a software developer for 4 years. Definitively this is a good place to learn new technologies and to improve the skills that developers need in our industry.

    Cons

    In some projects you feel an unhealthy pressure from management, and if the project is not doing good for any business reason, you can start feeling like you are not happy anymore.

    Advice to Management

    Employees need to feel like the company really cares about them.


  7. Helpful (35)

    "Things just got much better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Salt Lake City, UT
    Current Employee - Marketing Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overstock.com full-time

    Pros

    Stormy Simon, the president of the company and probably at the root of most of the negative reviews on this site, just resigned. I cannot overstate what good news this is for the organization. Huge. Like an enormous black cloud lifting. Now we can get back to business in earnest.

    Cons

    Unfortunately, many of the truly outstanding people she ran off or fired will never return. This is a true tragedy.

    Advice to Management

    Learn from Stormy's reign of fear. Never give a single executive so much unchecked power again. And Patrick, please always be open to the possibility that you're being massively hoodwinked, as you were for about five years.


  8. Helpful (26)

    "Stormy Simon Reign of terror is Over."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Overstock.com full-time

    Pros

    I was weeks away from quitting and then finally Stormy Simon the president left the company. Right off the bat things are getting better, I see morale going up and people starting to smile again.
    Sad about all the great people that left because of her, but happy for new people coming in because they will experience a whole new company.

    Cons

    As I said thing are and will get better and so happy I stood my ground and didn't let Stormy run me off. Looking forward to next year and being in our new building.

    Advice to Management

    Be in touch with your people and keep your leaders in check so this type of dictatorship management does not happen again. This one person has set the company back years, now lets get started on a new future.


  9. Helpful (2)

    "Getting better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Overstock.com full-time (More than 3 years)

    Pros

    Good work life balance, great benefits, good people to work with, new building to work in

    Cons

    Can't make a decision, always keep changing leadership


  10. Helpful (2)

    "Very volatile company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook

    I worked at Overstock.com as a contractor (More than a year)

    Pros

    Good people to work with

    Cons

    Unhealthy turnover rate of people.


  11. "review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at Overstock.com full-time

    Pros

    being able to help our customer

    Cons

    management understanding of how things really work in the call center with customer

    Advice to Management

    at .east match the rates shown



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