Overstock.com Reviews | Glassdoor

Overstock.com Reviews

Updated February 19, 2017
652 reviews

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Full-time Part-time

652 Employee Reviews

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Pros
  • There are some reviews here that claim work/life balance is poor (in 63 reviews)

  • It's a really fun job and you work with really great people (in 37 reviews)

Cons
More Pros and Cons

  1. Helpful (15)

    "Like Trump? You'll love Byrne."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Overstock.com full-time

    Pros

    The pros include a large building, so you don't really see the president and CEO. CEO thinks if your building looks like "hi-tech ecommerce" it means you are. However, he knows nothing or cares anything about ecommerce. If you listen to the earnings call, you'll see direct quotes from a review below. The biggest pro is if you are a few degrees of separation from the top and your manager is strong enough to keep them at bay.

    Cons

    CEO is incapable of any type of social interactions and the President stares at his toes. They both run around blaming people no longer with the company for anything they deem wrong. The CEO has been in his roll consistently, yet holds himself accountable for nothing, except distracting it all off of himself. "Someone that was here before wouldn't let us do it" He states OFTEN that for him "Overstock is a social experiment" and "I'm a fighter, I like fighting. I'm Irish." It's sad to see a grown man so alone in his view of the world and many cronies who support it for the pay out. CEO responses to anything is like Trump on Twitter, defensive and ego driven. He is not a fan of strong women. He likes women to be administrative and loyal. If one shows that she has a brain and opinion, she's in danger.

    Advice to Management

    Despite what he says the only "manager" allowed to make decisions, of who gets laid off, structure, lack of strategic vision, etc. Is Patrick. So advice is useless. The board are all useless, they only do thier job when forced. Otherwise, they don't want accountability. They want association. There isn't a single reputable board member who understands ecommerce even though some have been on the board 15 years.


  2. Helpful (21)

    "A mess of a company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Overstock.com full-time (More than 3 years)

    Pros

    You can meet some good friends working at Overstock. If you're willing to pay the price, the health insurance is not bad.

    Cons

    Management is a disaster. The customer care department has gone down in flames since they brought in new leaders. They constantly tout "no favoritism" yet took a bunch of outsiders from Washington and placed them in high paying, high ranking management positions. The overall speculation for this move was simply because they are friends with the current CS leader. The positions were not posted to apply for. There was no official introduction as to who these people were, but employees are expected to immediately respect and obey the commands they're given by these strangers they don't know.
    Managers who had just hit the floor weeks prior were given the task of choosing who to let go, without having any real idea what is actually happening behind the scenes. The reason for lay offs? "Restructuring." Anyone with a brain still at Overstock knows that the lay offs are happening to the people that have their own thought process and will not blindly follow the miserable lead of management. Promotions are given out to those who brown-nose the most, not people that actually deserve it.
    It's been said that CS is the red-headed step child of the company, and it only becomes more and more clear. The new building was not built to hold the entirety of customer care (even though the CEO made it clear the building was to bring the company together), and there was a period of more than 6 months where agents didn't know where they were going, yet they still were not able to meet everyone's needs in the end. Many times the CEO was supposed to visit CS during the holidays, and never showed. The department recently lost all the paid holidays they previously enjoyed to be "more available" for the customers. Yet, there were no noticeable issues with the previously given holidays.
    The opportunity to move up and out of CS? Gone. Corporate only wants to hire from outside the company anymore.
    If you want a career where you'll be lied to and jerked around a lot, this is the place for you!

    Advice to Management

    Find new upper management for CS that will ACTUALLY treat people fairly and give current employees opportunities to move up, instead of giving first pick for high up positions to friends from a certain person's home town.
    Patrick, if you want a successful company, make sure your customer service department is thriving, not being ruled by a dictator. Also, be more involved with that side of the company.


  3. Helpful (18)

    "LOOSER!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook

    I have been working at Overstock.com full-time (More than 8 years)

    Pros

    Working for the company is a good resume builder IF you can last before you get let go on a whim of the CEO.

    Cons

    Schizophrenic Senior management.with no strategy. Heavy male domination at top level. Only two females at executive level (1 VP of Facilities, 1 SVP of Talent Management) out of 1800 employees! This company would rather spend million of dollars developing off Brand initiatives rather than dedicating resources to make money on the retail side of Overstock.com

    Advice to Management

    You haven't listened to advice before....there is no hope for this company.The more you keep letting go of your senior people and bringing in newbies you'll never rise above your current status.


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  5. Helpful (28)

    "Company In Turmoil"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Overstock.com full-time (More than a year)

    Pros

    Cool new building, although not quite what we expected. It has a cafeteria and the work areas are definitely open floorplan but cramped work areas and lack of personal space makes it hard to concentrate. Also, the “child care” is really more of an expensive pre-school for the upper level people who can already afford child-care, not the majority of us entry level people working paycheck to paycheck…. Who the heck came up with this menu of employee “perks” anyway?

    Bottom line: Cool new building but open floorplan and childcare are a swing and a miss.

    Cons

    Not a great place to get promoted unless you are part of the inner circle. I know this common in small mom-n-pop shops like Overstock, but it’s definitely more prevalent here than I’ve ever seen before and it is hampering company growth and confidence in senior management.

    There is also something odd going on with the executive team. Anyone close to the past president has either left or is on the verge of leaving and been replaced by people from the CEO’s inner circle. I know these type of management cleansings are common in business, but 10 executives in less than a year from a company of 1,500 employees is pretty severe in my experience. I can’t say if things are better or worse with these changes but this kind of movement is concerning.

    My biggest issue is that Overstock has returned to the annual “rank-and-yank” policy that the CEO is such a fan of. No one is safe. I think the thing that bothers me most about Patrick’s disconnected “rich boy” attitude is that he waits until after Christmas to make the cuts, because he needs his worker-bees putting in long, hard stressful hours to get him through the shopping season. Once the holiday is over and he’s counted his money, he immediately demands cuts from his managers… He's a real piece of work!

    Bottom line: Not a good place to build a career. Too many politics, low job security, and out of touch CEO.

    Advice to Management

    The people strategy needs a makeover. The new building and cafeteria are nice but you can't buy loyal with a few bobbles, you need to earn it with actions. Hope this helps.


  6. Helpful (12)

    "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Got to learn a lot about life and how it's the big people that win

    Cons

    Pay is the worst. Depressing work place and people. Patrick Byrne the CEO is the the worst.


  7. Helpful (2)

    "Software Developer 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Flexible hours, new campus, great work life balance, there are some activities for employees thorough the year.

    Cons

    Little room for improvement unless if you have connections


  8. Helpful (32)

    "Layoffs...not a surprise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Midvale, UT
    Current Employee - Anonymous Employee in Midvale, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Overstock.com full-time (More than a year)

    Pros

    Anything that might look like a pro....thorough orientation, on site counselors, fancy cafe...is superficial. It's all for ahow.

    Cons

    Immature and shortsighted management, hence the routine hiring then firing as an accepted business practice. These are people's lives! Management is allowed to be vindictive and run out talented people because of personal grudges, even when they can give no complaints about the quality, quantity, or timeliness of your work. So working hard is no guarantee of success here. It's all about who you know.

    Advice to Management

    The Board should demand that the President and CEO be replaced with competent, proven business leaders. Or Overstock will be out of business.


  9. Helpful (4)

    "Best Place to work in SLC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Supply Chain Analyst in Salt Lake City, UT
    Current Employee - Senior Supply Chain Analyst in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overstock.com full-time (More than 3 years)

    Pros

    Work-life balance. 401K, Subsidized cafeteria food. Modern open work-space. Competent people. Culture. Trust. Value.

    Cons

    Almost no bonus structure.


  10. Helpful (3)

    "Nice Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer-1 in Salt Lake City, UT
    Current Employee - Software Developer-1 in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overstock.com full-time (More than a year)

    Pros

    Learning experience.
    401K plan.
    Work life balance

    Cons

    Frequently firing employees because of this many employees are leaving company.

    Advice to Management

    Senior management not handling situation effectively else would not have lost valuable employees.


  11. Helpful (16)

    "Promotions in CS are BS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Trying to think if some... maybe if you like to spend time away from your family during the holidays all the extra hours are a pro. Of course they play it off as overtime but forget to mention during a paid holiday week whatever you work is straight time. Oops sorry not a pro

    Cons

    Getting promoted is all about who you know and who you do, not about what you know and what you do. That's right folks get in bed with the right people (literately and figuratively) and your career at Overstock will be a breeze. Management don't even follow their own policies. Like must be in current position for 6 months or have good attendance. If you are in the right crowd you can screw around all the time and watch movies all day and take personal calls, chat with people on Social media, come to work when you want. You can even quit and come back right back into the same position you were in. They don't bother to develop you cause only the in crowd will get promoted. If you hang out in the smoke deck with the right people you are golden

    Advice to Management

    Stop with the favoritism already. You preach that it's not there but when you let managers make their own decision it will always be there.



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