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Overstock.com Employee Reviews about "upper management"

Updated Dec 1, 2021

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Found 73 of over 986 reviews

3.7
69%
Recommend to a Friend
96%
Approve of CEO
Overstock.com Interim CEO Jonathan Johnson
Jonathan Johnson
75 Ratings
Pros
  • "Autonomy, great work-life balance, love the values(in 91 reviews)

  • "overstock.com(in 54 reviews)

  • Cons
  • "Slow middle and upper management(in 73 reviews)

  • "overstock.com(in 30 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    This rating reflects the overall rating of Overstock.com and is not affected by filters.

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    Reviews about "upper management"

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    1. 5.0
      Current Employee

      Overall satisfied

      Dec 22, 2009 -  in Salt Lake City, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They are very understanding of family issues for example, I have worked at the Big O for year now and have had a couple of Family Emergencies and my supervisors were always very supportive.

      Cons

      REQUIRED WEEKENDS FOR CUSTOMER SERVICE- You know Customer Service agents have a family too, and its nice that we can leave early on the day before the holiday, but if it falls before the weekend it would be nice to be given those days off, so we can have the long weekend like the supervisors do or UPPER MANAGEMENT to take a holiday vacation. If we have to come in to work the weekend to work and the holiday was a Friday or Thursday, it kind of ruins our Holiday Plans.

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      1 person found this review helpful
    2. 3.0
      Former Employee, more than 5 years

      Go there if it's your last option

      Dec 1, 2021 - Product Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Location, beautiful office, Some team members are good folks, good immigration team

      Cons

      No mentorship, short visioned, bad behavior is overlooked if upper management like you, constant change in direction, heavy churn

      1 person found this review helpful
    3. 3.0
      Former Intern, less than 1 year

      Not Ideal for Workers on the Spectrum

      May 27, 2021 - Customer Solutions Specialist in Elma, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -consistent hours -friendly environment -extensive training at hire There is an effort made to keep work life balance healthy. There are usually scheduling options available that give people options about how/when they would like to schedule their 40 hours of the week. Employees get a free Club O membership to use on the site, which encourages customer service agents to explore the site and the products.

      Cons

      -extremely regimented schedules -high productivity standards that can lead to burn out Immediately after being hired was the best time I had at the job. Soon after, it became clear that management prefers quantity over quality when it comes to the work customer service agents would do. It is a call center, despite how much they will refer to it as an office. The culture reflects this. Customer service agents are expected to be at their desks as much as possible and ready to take as many phone calls as possible. Managers will tell you personally that you are allowed to get up from your desk if you need (bathroom breaks, coffee breaks etc) but upper management really doesn’t want customer service to take “unscheduled” breaks that are longer than 5 minutes, and these can accrue over time to reflect negatively on one’s “adherence” to the schedule.

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    4. 4.0
      Current Employee, less than 1 year

      Overall a good company to work for and grow with.

      Feb 25, 2021 - Escalation Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good opportunity for advancement in the company. Great opportunities working from home. Good benefits.

      Cons

      Tough schedule management and change. Outdated working from the office business practices. Slow process change improvement. Slow middle and upper management.

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    5. 3.0
      Current Employee, more than 3 years

      It's Fine

      Jul 13, 2020 - Assistant Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pending on Manger possibility for incredibly flexible schedule. Decent pay and benefits. Great 401K match

      Cons

      Upper management is lost and constantly changing. This change causes frequent changes and disruptions within departments that frequently foster an us v them environment and whenever management tries to dispel it, it becomes "fend for yourself" because management won't have your back in an effort to "be team players"

      2 people found this review helpful
    6. 2.0
      Former Employee, less than 1 year

      Like being in high school all over again

      Apr 26, 2019 - Videographer in Sandy, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They had fun parties every now and then.

      Cons

      Hiring from within isn't always the best. Especially when they hire unqualified people to upper management which happened a lot. This lead to many inefficiencies in the workflow of projects. Also many times it felt like you have to be family or best friends with the VPs in order to get recognized or move up. They have had several times where they lay off a ton of people because they over-hire when they do well then when things start to look bad they fire a bunch of people.

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      18 people found this review helpful
    7. 2.0
      Current Employee, more than 3 years

      The higher up you get, the more of a joke this place is

      Jan 22, 2019 - Marketing in Midvale, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -The building is new -The building is unique -People ask, "Overstock... is that that round building in Midvale? " -Standing and sitting desks -Collaborative environment -Comfy furniture in the office -There are nice people to work with -The view can be great depending on where you are in the building -Subsidized daycare (starting at $860/month for a 6 week old, full time only) -on site gym for free -Subsidized on sight bon appetite cafe food

      Cons

      Favoritism is big here at Overstock. At first you think its all about performance and how well you do your job, but as you get to know people, become familiar with senior leadership, you start to understand that a lot of people are where they are, because who they are friends with (they hand out VP and Director titles like candy). There is a very tight knit group of senior leadership, they all started at Overstock about the same time and are all high up in the company even though you see them wandering around not doing anything (CMO is a very hardworking guy, the rest are "cool guys"). Senior leadership is a joke here. It's hard to get them all on the same page. No one wants to be the guy to have the final say as to what to do for sure. It's a lot of... well I can see both options, so and so what do you think? Senior leadership doesn't have a backbone. Also, they are terrible at planning. They have a "hire now because we need projects done and lay them off later" mentality. Overstock is trying to get acquired so they decide that because of the CEOs poor ability to plan and blow a whole bunch of spend and how that will affect the company, they decide that layoffs need to happen to make it look like they are a smooth, trimmed, operating machine, then try to cover up the layoff reasoning with problems with SEO and Google. I look around the office and see and hear people that got laid off because of "performance issues" but yet I see people still there, higher management, that all they do is wander around the office and chat to people. Good luck challenging the status quo too. You start to even question and challenge upper management, they will either burn you or make your life very difficult. If you want to work for a company that promotes based on your friends, go for it. Overstock SAYS they promote work life balance, value the employee and the little guys, and care and cherish your hard work, but at the end of the day, there is a forever growing gap of upper management and the average worker. As long as Overstock makes money, senior management will continue to treat themselves well with great pay, but will make sure that the little guys and everyone else that made it possible to get where they are, stay well below them in responsibilities, compensation, and the friend circle. Also senior leadership is grossly overpaid. As I have developed friendships, people share what their compensation is (I personally know people in most of these roles, other roles the people I know have told me) Manager $75- $90k Senior Manger $85-130k Director $120-$170k Senior Director $160-200k VP $180-$250k SVP $230-300k CO $300+k

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      24 people found this review helpful
    8. 3.0
      Current Contractor, less than 1 year

      Depends on team

      Feb 1, 2019 - Software Development Engineer-II 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      New technology and work is fast paced

      Cons

      Upper management is the dumbest I have ever seen

      5 people found this review helpful
    9. 3.0
      Former Employee, less than 1 year

      Designer

      Sep 26, 2018 - Anonymous Employee in Midvale, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice Campus good benefits and perks

      Cons

      Nepotism from the upper management in every department

      7 people found this review helpful
    10. 3.0
      Current Employee, more than 1 year

      Not a happy place to work.

      Aug 6, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Your coworkers at the same level as you tend to be very friendly and helpful.

      Cons

      Upper management is a joke, no communication and they tend to make open ended promises.

      Continue reading
      18 people found this review helpful
    Viewing 1 - 10 of 73 Reviews

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