PAETEC Reviews | Glassdoor

PAETEC Reviews

Updated March 28, 2017
92 reviews

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3.1
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PAETEC President and CEO Tony Thomas
Tony Thomas
1 Rating

92 Employee Reviews

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Pros
  • Good people but never felt like objectives were clearly spelled out (in 4 reviews)

  • I have never felt like I could not balance life/work because of management style or company policies (in 3 reviews)

Cons
  • no 401 match your killing yor employees comp plan reductions again lack of stock options grants management takes it for themselves (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "PAETEC--a good place to work in transition that will take some time to work out."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Approves of CEO

    Pros

    A great corporate culture built around people who work together and strive to offer exceptional service. The network is excellent and performs well.

    Cons

    The mergers have caused some indigestion and the economic climate has made the sale of their core products difficult. Pay is slightly lower than competitors but the culture is unbeatable.

    Advice to Management

    Get competitive with your payscales to retain top talent.


  2. Helpful (1)

    "This is an amazing company to work for!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Processing Specialist in Voorhees, NJ
    Former Employee - Order Processing Specialist in Voorhees, NJ
    Recommends
    Approves of CEO

    Pros

    I worked for this company couple of years ago. The management was great with keeping the company in shape. They give you amazing opportunities and recognize all your efforts!!

    Cons

    To work for this company you have to be on top of your work flow.. If no it will take you a lot of work and time to catch up..

    Advice to Management

    Keep it up!

  3. "Highly competent, dynamic and enjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer II in Rochester, NY
    Current Employee - Software Engineer II in Rochester, NY
    Recommends
    Approves of CEO

    Pros

    PAETEC is a beautiful blend of passionate, competent culture with strong industry knowledge. Family is invited to all company events, and daily do's are often punctuated with fulfilling personal interaction. Service with a smile is an understatement!

    Cons

    Coming from a much larger software development department with my previous employer, the opportunities for promotion seem a tad limited, but the salary and benefits are amazing at all levels.

    Advice to Management

    Keep rocking the big picture scene! You guys have created an excellent, enjoyable culture based on a family-like level of care and personal service.


  4. Helpful (1)

    "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Fairport, NY
    Former Employee - Software Engineer in Fairport, NY
    Recommends
    Approves of CEO

    Pros

    great people, with a great deal of flexibility to allow for growth.

    Cons

    lack of communication between the levels of management

    Advice to Management

    more transparency into decisions made would be nice.


  5. "Sales at PaeTec (now Windstream)"

    StarStarStarStarStar
    Former Employee - Sales in Charlotte, NC
    Former Employee - Sales in Charlotte, NC

    I worked at PAETEC full-time (More than 8 years)

    Pros

    Local and fast growing company.

    Cons

    Publicly held and made abrupt and poor business decisions to meet financial earnings calls.


  6. Helpful (1)

    "PAETEC Embraces its Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    -Caring Culture
    -Opportunity for Growth
    -Some of the best benefits around
    -Happy people
    -Great senior leadership team, CEO is top-notch
    -Transparant, open communication
    -Family-values-oriented culture
    -Feedback taken very seriously by management
    -commitment to community is very strong and consistently reaffirmed

    Cons

    -Stretched a little too thin, staff is run very lean
    -Fast paced, no time to catch your breath

    Advice to Management

    Excellent senior management initiatives, respectable senior management - but poor implementation by middle management.


  7. "PAETEC"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Major Accounts
    Current Employee - Major Accounts
    Recommends
    Approves of CEO

    Pros

    One most customer and employee oriented companies out there

    Cons

    There are a few conflicts within the organization as to ownership of new oppertunities.

    Advice to Management

    Your doing well. Keep up the great work

  8. "An excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    PAETEC truly is one of the most customer and employee focused companies in telecom. In short, they practice what they preach.

    Cons

    PAETEC is a rapidly growing company, and consequently, continues to have a lot of change. That also equates to additional job opportunities.

    Advice to Management

    PAETEC management should continue to adhere to the values which have grown the company so quickly over the past 12 years.


  9. Helpful (2)

    "Great place to work. Best job I have had......So far"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive
    Current Employee - Senior Account Executive
    Recommends
    Approves of CEO

    Pros

    I have been with PAETEC for three months, and so far this is the best job I have had. Why? 1) Co-workers here WANT to help you, very rare at other places I have worked, especially in sales; 2) Management wants to solve issues, not point fingers; 3) Ever worked anywhere where there is a planned CEO call every week? Even though Arunas has missed a couple, for obvious reasons being the CEO, he has stepped up and delivered news, and he is confident, he wants to succeed. You get a real sense that his attitude is "Let's do this. Let's do it right. We are the best, and if there is an area we are not the best, why not, and let's fix it"; 4) No micro management. Just do your job, make your quota, and move on to next month. And if you don't make your quota, why not and let's fix it; 5) My manager has asked me repeatedly, "what can I do to help you succeed?" AND THEN ACTUALLY DONE IT!; 6) Training is awesome! Just moved up the rankings another three spots to number 35 on Training Magazines top 125 in the world! 7) $65/month reduced medical for non-smokers, plus another $20/month if you complete the Wellness program. 8) Even in this economy the company is still acquiring. Two acquisitions since I started three months ago! 9) Stock program at 10% discount.

    Could still be in the 'honeymoon' phase. Time will tell.

    Cons

    1) Currently there is no 401k match, but I think I heard it may be coming back; 2) Only $100 reinbursement for driving. So at 43cents per mile you cap out at 232 miles. Not much when a meeting is 80 miles round trip; 3) Internal sales system is a drag. You have to toggle between two different systems, and the functionality is horrendous! Not very user friendly.

    Advice to Management

    Just keep doing what you are doing, and remain dynamic. Bring back the 401k match. Continue to expand and partner. Address issues quickly.


  10. "Growing fast but still a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Growth - The company is growing very fast. This growth will allow employees to venture into a lot of different areas.
    Employee focused - Decisions are still made with the employee in mind. Friday company call still occurs which is unheard of in most companies. My experience with management is they are very employee focused and will do whatever is needed to help balance work/outside life for an employee.

    Cons

    Growth- The fast growth has affected customers. The service end has taken a hit, but the company is focusing on fixing the issue.
    Compensation- When PAETEC started people accepted lower salaries to work there. Today it is different and management needs to understand the name brand of PAETEC isn't as strong as it used to be for potential new employees or existing employees. People won't necessarily stay

    Advice to Management

    Continue to learn from the kenan migration and take the next migration slower. Continue to focus on the employees and continue with the open communication.


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