PAETEC Reviews | Glassdoor

PAETEC Reviews

Updated March 28, 2017
92 reviews

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92 Employee Reviews

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Pros
  • Good people but never felt like objectives were clearly spelled out (in 4 reviews)

  • I have never felt like I could not balance life/work because of management style or company policies (in 3 reviews)

Cons
  • no 401 match your killing yor employees comp plan reductions again lack of stock options grants management takes it for themselves (in 4 reviews)

  • Employees are expected to maintain multiple job roles without the true support of upper management (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Senior Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Atlanta, GA
    Former Employee - Senior Account Manager in Atlanta, GA
    Approves of CEO

    Pros

    A second tier telecom company with offices across the US. If in the NE, it is probably a pretty good place to work because the HQ is in NY.

    Cons

    If in other areas, limited opportunities due to merger and few regional offices. Senior Mgmt in the SE was pretty weak.

    Advice to Management

    I had the opportunity to meet several of the senior mgmt team. While I enjoyed my selection to Chairman's Club and numerous monthly and quarterly awards, the main reason I left was the lack of integrity at the regional level. Almost no oppty for advancement and zerohelp from Human Resources on a career path.


  2. "Core Values = Rare Breed"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fairport, NY
    Current Employee - Anonymous Employee in Fairport, NY
    Recommends
    Approves of CEO

    Pros

    The commitment to uphold the 4 Core Values (Caring Culture, Open Communication, Unmatched Service, Personalized Solutions) makes PAETEC a unique player in the marketplace, not only for customers but for employees as well. The environment is supportive and encouraging, where managers don't need to take credit for the work of their team, but let individuals stand out.

    Cons

    The internal community is not as strong as it could be. With little opportunity for interaction (no main gathering place for lunchtime, departments spread across several buildings/locations), it can be difficult to build relationships between the different functional areas.

    Advice to Management

    Keep pursuing Open Communication and sharing from the top down -- it's not common to find a company so open to talking on a regular basis. Maintain the focus on the employees. While some will always take issue with anything/everything, the feeling that you are noticed and valued makes a big difference.

  3. Helpful (3)

    "Toxic! Stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Reston, VA
    Former Employee - Account Executive in Reston, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They generally leave you alone to do your work but the organization is so top heavy that you have to kowtow to everyone in order to get anything done.

    Cons

    There is an abusive attitude toward sales reps and a feigned ignorance by the management of existing economic conditions. They are slow to pay for commissions and show favoritism to their pet employees to a dangerous fault. Unfortunately, they, management, have a very high opinion of themselves bereft of any reality other than juggled numbers. I am so happy that I am no longer employed there. Do yourself a favor and pass on this one, your health will thank you. Yes, that is right, the constrained pressure that the management foists on the sales reps is so disturbing that many get seriously ill because of it. It is an extremely toxic environment and the perpetrators of this incredibly harmful atmosphere get sadistic pleasure and energy from their manipulations.

    Advice to Management

    Learn to stop sucking the life out of the employees. It is difficult, but any good company avoids the bullying, coercion, stonewalling, cover ups, and destructive policies that are so rampant and insidious within Paetec. If your peers don't agree, get out as soon as you can.


  4. Helpful (2)

    "treat's terminated employee's in very poor manner. totally inconsistent with upper management's stated philosophy."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in The Woodlands, TX
    Current Employee - Anonymous Employee in The Woodlands, TX
    No opinion of CEO

    Pros

    good pay, benefits
    fairly easy going environment

    Cons

    terminates employees in manner that makes you think they have commited a criminal act.
    management believes in "black box" approach to employees. Employees are just pawns
    to be tossed away if politically expedient.

    Advice to Management

    follow the advice of your own book mr. ceo and ensure that management treats employees in a respectful manner come termination time.


  5. "Good place to work, respectful people/family"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Approves of CEO

    Pros

    Everyone was very friendly, including the senior management. You felt a true sincerity of you, and most managers tried to advance you as much as they could.

    Cons

    Promotions were a bit curious as to who and why they were chosen. The overall business strategy is not highly sustainable, and we went through many rounds of layoffs, etc.

    Advice to Management

    Really listen to your employees more, and realize that other ideas can be better than yours. Look for innovative ways to reward your employees. Listening and enacting is a great one.


  6. Helpful (2)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Fort Myers, FL
    Former Employee - Account Executive in Fort Myers, FL
    No opinion of CEO

    Pros

    Nationwide, cash flow positive. Good Benefits

    Cons

    Poor comp plan, poor communications

    Advice to Management

    Hire managers that do not threaten sales professionals


  7. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Recommends
    Approves of CEO

    Pros

    PAETEC has open communication and leadership which is refreshing. Its a growing company with a small company feel and you feel like you can make a difference. And there must be something to be said in the hiring process because there are some very top notch, quality people there.

    Cons

    The entire company seems to have a go-go-go mentality, to get things done in the shortest time frame possible. That can wear people down over time.

    Advice to Management

    Focus on quality, focus on keeping things fun, focus on keeping stress levels down. There are quality people at PAETEC who would do anything for the company and you don't want to lose them.

  8. Helpful (1)

    "Good place to work-If you don't make mistakes"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager
    Recommends
    Disapproves of CEO

    Pros

    PAETEC is somewhat emplyee oriented. Allows time off for Family issues

    Cons

    No tolerence for mistakes. Often workable ideas over ruled from management in other departments, because the don't understan the logistics

    Advice to Management

    Listen to the people where the rubber meets the road.


  9. Helpful (1)

    "hours of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Like where the company is headed

    Cons

    needed to work alot more hours that 40 like 50-60 to get the job done

    Advice to Management

    more support needed for account managers and reduce the amount of reports needed to fill out constantly - otherwise can't get the other job requirements done


  10. Helpful (1)

    "Overall Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    1) Challenged to always improve
    2) Constructive feedback to do a better job
    3) opportunity for growth
    4) Upper mgmt supports balance of home/work

    Cons

    1) Recognition program in place for employees is not equitably applied
    2) Issues with direct management or fellow employees are hard to discuss with senior management without fear of reprisal or no positive end result
    3) Respect of peoples work ethic seems to be difficult to acheive

    Advice to Management

    Remember that when you want your employees to behave like adults, treat them with that expectation. Also, remember to follow the same rules that you are requiring them to adhere to. Confidentiality and privacy are important and no matter what you may think, your co-workers really truly do NOT want to hear about your soap opera life all day so keep your personal calls to lunch & breaks and if take it to a conference room!


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