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PC Helps Reviews

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3.2
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Brian Madocks
7 Ratings

32 Employee Reviews

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  1. "A great experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Productivity Advisor in Bala Cynwyd, PA
    Current Employee - Productivity Advisor in Bala Cynwyd, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PC Helps full-time (More than 5 years)

    Pros

    Great company where you can learn the ropes of IT and B2B sales.
    Flexible schedule.
    Management is always open and accessible.
    Understanding of personal issues.

    Cons

    It is a tough job and if you are not committed 100% you will not have success.

    Advice to Management

    Keep up the positive changes you have implemented and PC Helps/ VItlayst will only continue to get better.


  2. "...the premier stepping stone company (now called Vitalyst)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Productivity Consultant in Cleveland, OH
    Former Employee - Productivity Consultant in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PC Helps full-time (More than a year)

    Pros

    Disclosure: My schedule was not of the normal employee due to my background and education. I probably took 2-5 calls per day whereas most employees take 20-40. Most of my time was spent developing for either clients or myself to move onto better things. My now high paying job would have never happened had I not started here.

    This being said...PC Helps allows those with real potential in life to grow and do things other reset passwords, reboot a computer, or show basic Office skills to admin assistants. You will be able to get enough good bullet points on your resume from here after about 2 years to move onto finance, entry level development, or other office work.

    Some of things you could learn here:
    - Microsoft Office Expert skills (if you think you know office, you don't until supporting it every day)
    - Minor web development and database management skills
    - Documentation skills
    - Screen sharing, audio recording, and webinar software
    - Cell phone provisioning
    - basic IT duties such as supportive active directory, citrix, or hardware issues
    - customer service skills

    Other highlights- The learning software is very good, and for trainees there is a help line for questions on any material. Support documentation is organized, and there is a community pool of information that is available to all consultants.

    Cons

    It's a standard help desk...this is the nature of a help desk environment. This is not meant to criticize, simply state expectations and realities.

    During your time at PC Helps, expect to:
    - be paid no more than 40k for at least the first 4 years (word of mouth only I didn't stay that long)
    - be offered a 2k raise to be a team leader
    - have a measly 25% up to 6% salary 401k option with a 5 year vesting plan (at the time)
    - be given a set of standards that are not consistent with performance evaluations (expected to keep on average 14 minutes per call per upper mgmt, but anything under 20 gets you a low rating by your team leader)
    - on average get between 30-90 seconds between calls potentially less during migration season (if a comment tries to refute this it's utterly false) even if you are trying to research something...bring cough drops
    - be rewarded with a 20 dollar bill if you are the best worker on a team for 4 months
    - 9 hour day with 30 minute lunch and 2x 15 minute breaks...you will on phone the rest of the day
    - enjoy hearing a recording of "callers in queue" every 2 minutes telling you to hurry up your bathroom break and get back on the phone
    - do the work of business analysts, executive assistants, and marketing specialists while documenting solutions in a slow proprietary CRM system
    - develop minimal friendships since the only time you get not with customers is during breaks
    - lower than average paid time off (ex: 6 holidays)

    In short...it's constant work for little monetary appreciation. If you can survive this for a year or two and get out, you will be the Office guru in the office, and potentially be setup for good development job. If you stay for longer, buckle up and get ready for low wages for years to come.

    Advice to Management

    Make employees feel less replaceable (albeit difficult under the currently strict and limited raise system). Match the actual performance evaluation to what management really expects and make the criteria to get a full bonus clear. Create employee reviews for team leaders, as they seemed to be held to a lower performance standard than regular employees.

  3. "It's a starting point but don't expect to get too far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Productivity Consultant in Cleveland, OH
    Current Employee - Productivity Consultant in Cleveland, OH
    Neutral Outlook
    Approves of CEO

    I have been working at PC Helps full-time (More than 5 years)

    Pros

    Great interpersonal relationships with coworkers. You can learn quite a bit but the training completion certificates are worthless elsewhere. If you enjoy talking to people with good customer service skills the technical part can be learned. Deep knowledge of applications and devices supported.

    Cons

    Not a lot of room to grow.

    The pay and bonus schedule don't make a lot of sense and continue to change.

    Consultants seem to be just that anymore this company once seemed to acknowledge employees as individual now it's all our numbers.

    The raises are almost insulting at times, the cost for clients to call based on what a productivity consultant makes for the workload seems very off. For the industry this seems to be one of the lowest paying companies.

    Advice to Management

    Remember Bill Hood what we value. Remember we work hard to help your company grow and showing us a bit more appreciation would be very welcomed by consultants! Look at industry standards for pay, reevaluate what your consultants do and how hard the job that brings in your revenue can be.


  4. "awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Productivity Advisor in Bala Cynwyd, PA
    Former Employee - Productivity Advisor in Bala Cynwyd, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at PC Helps full-time (More than a year)

    Pros

    better than fast food, but not a place you go if you want to build a career... they fail!

    Cons

    turn and burn, don't care about employees

    Advice to Management

    build a team!


  5. "Thumbs down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PC Helps full-time (More than 3 years)

    Pros

    Have the opportunity to interact with a lot of different organizations

    Cons

    For as customer service oriented of a service that PC Helps provided they do just the opposite for their own employees. Everyone is NOT equal and Brian makes no secret of this fact.

    Advice to Management

    Treat all of your employees equally and fairly


  6. Helpful (1)

    "Good enough to tread water"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Productivity Consultant in Bala Cynwyd, PA
    Current Employee - Productivity Consultant in Bala Cynwyd, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PC Helps part-time (More than a year)

    Pros

    -They'll hire nearly anyone, as long as they foresee a need
    -Most of the people who work there are nice, and a friendly environment is encouraged
    -Benefits are pretty OK

    Cons

    -Unrealistically high workload for the pay
    -Upper management doesn't communicate with the plebs very well - too few people up there doing too much work
    -You're not likely to get promoted, and getting a raise is pretty darned hard
    -No but seriously upper management mostly communicates in canned emails and phrases.

    Advice to Management

    Talk to the plebs more often... oh, and try to encourage intelligence, not rote script-following - guess which one makes callers happier?


  7. "Growing Company with Tons of Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Productivity Advisor in Bala Cynwyd, PA
    Current Employee - Productivity Advisor in Bala Cynwyd, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PC Helps full-time (Less than a year)

    Pros

    Great Management along with a nice environment to work in. Growth potential

    Cons

    None that I have seen thus far

    Advice to Management

    Keep up the great work

  8. "PC Helps job review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Productivity Consultant in Bala Cynwyd, PA
    Current Employee - Productivity Consultant in Bala Cynwyd, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PC Helps full-time (More than 8 years)

    Pros

    Good introduction to the workings of a help desk. Excellent training will get you prepared for taking calls from clients. Great people to work with.

    Cons

    Low starting salary. Good benefits but very expensive. Very little advancement opportunities.


  9. "Great learning potential, not so great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in Bala Cynwyd, PA
    Former Employee - Technical Consultant in Bala Cynwyd, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PC Helps full-time (More than a year)

    Pros

    Opportunity to learn, generally great coworkers. It was a good starting point to my IT career.

    Cons

    Entirely too numbers-focused, not very positive working environment. Felt like a consultant mill.


  10. Helpful (1)

    "If you work hard you'll be rewarded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Productivity Advisor in Bala Cynwyd, PA
    Current Employee - Productivity Advisor in Bala Cynwyd, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PC Helps full-time (More than a year)

    Pros

    PC Helps has a great company atmosphere and they take notice of and reward hard work. All of the sales team management has been promoted from the Productivity Advisor role. There's a lax dress code(barely business casual), and they're flexible with time off. You're not competing with other employees to close the same accounts and the ability to make money is good. There's a comprehensive training program so you don't just swim with the sharks, and if you're not doing well they work closely with you to help you succeed; you'll know well ahead of time if your job is in danger.

    Cons

    There are plenty of people in the Productivity Advisor role who don't care and management isn't quick to fire them. The first year, getting over 4 deals can be hard. It's a hard role and requires a lot of persistence and a tough skin.

    Advice to Management

    Drop bad employees with attitude issues sooner.


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