PCCW Solutions Reviews | Glassdoor

PCCW Solutions Reviews

Updated June 7, 2017
40 reviews

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3.2
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Chan, Man Yuen, Martin
3 Ratings

40 Employee Reviews

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  1. Helpful (2)

    "They will rob you blind, then lay you off."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Dublin, OH
    Former Employee - Sales Associate in Dublin, OH
    Doesn't Recommend
    Negative Outlook

    I worked at PCCW Solutions full-time (More than a year)

    Pros

    There are no pros to working at this establishment with exception of the pay rate.

    Cons

    Pccw is a call center contracted by Apple, AEP, and newly Air BnB.
    You start off in a 3 week long training class where you will be released to the sharks immediately following training. They offer bonus "incentives" that you will be over taxed for, and given a reason that wouldn't hold water unless you're 2 years old. You want examples?
    If you get a 9/10 ranked ace score from a great call, you're awarded $10 cash. Subsequently, you'll be taxed $10 on your check when payed. If you win an item, TV, PS3, or Apple product you'll be taxed the value of the item.

    They recently laid of 200 employees for random reasoning, and refused to cash out the PTO of these employees. I was asked to come back to work, and when I asked about my missing wages they claimed to have paid it. But if I work 40 hours full time at 12/hr, with 27 hours of PTO, how can my check be less than $400?

    They will rob you, and denigrate you to keep your money. This company should be closed down. I'm beginning a lawsuit against the company for withheld wages, and wrongful termination.

    Advice to Management

    Show your employees respect, and pay them. The basic standard of running a business.


  2. "Quite good, seems culture is different from other teams"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Systems Specialist in Hong Kong (Hong Kong)
    Current Employee - Assistant Systems Specialist in Hong Kong (Hong Kong)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PCCW Solutions full-time (Less than a year)

    Pros

    Free Working Environment, well benefits, attractive for new employees. Company branding also good for candidates for future job in Inhouse

    Cons

    Heard that salary increment will be slow. Not flexible enough in promotion.

    Not recommended for fresh graduates. But if you want to take a break in the middle of your career, then this company will be a correct choice

    Advice to Management

    Consider to adjust salary increment rate to increase employees' sense of belonging

  3. "Business Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hong Kong (Hong Kong)
    Current Employee - Anonymous Employee in Hong Kong (Hong Kong)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PCCW Solutions full-time (More than a year)

    Pros

    It is a great company for entry level position for fresh graduate.

    Cons

    The company does not have the further opportunity. The company culture is very laid back which prevent one from innovate or feels challenges.

    Advice to Management

    The management should care more about innovation and give better resources to their trainee and entry level position staff because high employee turn-over rate would only hurt them in the long run.


  4. "PCCW Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You can try out different projects

    Cons

    No dedicated training for new hires


  5. "Moderate company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PCCW Solutions full-time

    Pros

    big company, good pay and benefits

    Cons

    Complicated relationships among the boss and employees.

    Advice to Management

    Just simplify the management team, and release more power to the staffs


  6. Helpful (3)

    "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Hea , leave on time

    Cons

    Hea, no chance to promote

    Advice to Management

    Leave soon no comments


  7. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Hong Kong (Hong Kong)
    Former Employee - Engineer in Hong Kong (Hong Kong)

    Pros

    The company targets on large scale project which would create a lot of opportunities.

    Cons

    Depends on your experience, the salary may not be a huge attraction.

  8. "Good HR Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at PCCW Solutions part-time

    Pros

    If you want to work in the HR Department, you do not worry about complicated relationship or political office. People here are friendly, helpful, and cheerful. It is a good working environment and atmosphere.

    Cons

    Quite far from the Olympic station or Nam CHONG station. It takes around 10 minutes. Somewhere does not have shelter in case of raining.

    Advice to Management

    Can listen more voices from the subordinates. But in general, the management is quite kind too.


  9. "Quite good, I met a great manager there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Shenzhen, Guangdong (China)
    Former Employee - Senior Software Developer in Shenzhen, Guangdong (China)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PCCW Solutions full-time (More than 3 years)

    Pros

    Very big company and a lot of businesses, many opportunities and directions

    Cons

    Lack of own running calture and sometimes you dont know where the company is going.

    Advice to Management

    Be more strategy and to build consolidate culture.


  10. "System Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PCCW Solutions full-time

    Pros

    Lots of new skills to learn

    Cons

    Long working hour, crowded working environment


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