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PCMS Reviews

15 reviews

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3.0
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PCMS Managing Director Richard Smith
Richard Smith
9 Ratings

15 Employee Reviews

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  1. "Small business feel, for now."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Springdale, OH
    Current Employee - Software Developer in Springdale, OH
    Recommends
    Approves of CEO

    Pros

    The people there are tight knit and are able to pull together well when it's necessary. I would say that there might not be a better, smarter set of co-workers in any company nearby. The management hierarchy is rather flat, and this makes for an egalitarian feel about the office.

    Cons

    As this company grows, it is beginning to adopt corporate policies that might threaten the small company feel that differentiates it from other companies. While technically a multinational, its branches tend to have low levels of interaction among themselves.

    Advice to Management

    Don't make this company resemble other large corporate businesses. The most talented members of your organization work for you chiefly because you are not calcified into inaction by policy and process.


  2. "QA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PCMS full-time (More than 3 years)

    Pros

    Very helpful staff and some very knowledgeable staff at the company. Generally a very good working tormentor. Most teams are flexible.

    Cons

    Sometimes it feels like its about who you know rather than what you know.

    Advice to Management

    Have the same approach towards staff that have been there for number of years. New staff seem to get more recognition.


  3. "Family business with family values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PCMS full-time

    Pros

    Great company to work for. Family values run through it. You feel as an individual you can make a difference.

    Cons

    None - It would take a lot for me to leave

    Advice to Management

    Keep driving innovation and easier ways of working


  4. "Woeful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great people
    Not far from the city centre.

    Cons

    1. Salary
    2. How badly the service desk is treated, like kids even.
    3. Workload
    4. Opportunities to progress

    Advice to Management

    1. Listen to your staff.
    2. Pay the staff salaries relevant to their experience.
    3. Create a more family environment, too much about getting customers in and treating your own staff like dirt.
    4. Give more opportunites to progress outside the Service Desk.


  5. Helpful (1)

    "Some great people, but poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PCMS full-time

    Pros

    A few, key, talented people to learn from.

    Cons

    Employees are not treated with a level of respect, more like school children.
    Management are distant and elitist.
    Progression is who you know rather than what you've achieved.
    Absolutely no flexibility to your working time.


  6. "Call Centre - the worst company I was working in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ICT Engineer in Coventry, England (UK)
    Former Employee - ICT Engineer in Coventry, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at PCMS full-time (Less than a year)

    Pros

    The only thing I can remember from my employment there was that, I had a job for almost a year because I was good in that what I was doing there.

    Cons

    Wages - heh, lowest possible, total mess around, managers, team leaders are acting like gods. Make something wrong = you are gone tomorrow or within an hour. Huge staff rotation - very bad for the business. Working via agency - example: I refused contract after few months (I've told them that I am waiting for answer from IT Dep. - vacancy withIN this company) = I had finnished the day, went home and after 1h I left agency was calling "because of reorganisation of call centre I don't have to come to work next day"

    Advice to Management

    N/A


  7. Helpful (4)

    "Archaic approach to employment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PCMS full-time

    Pros

    Some talented individuals to learn from, with some stand out individuals.
    Agile works.

    Cons

    Employees aren't treated like adults and are untrusted.
    Absolute zero flexible working.
    Building / decor are disgusting.

    Advice to Management

    Look at modern working practices and employ a HR / Mgt team that treat people like adult's and not children !


  8. Helpful (1)

    "Dreadful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some nice people and that's it.

    A massive 'Pro' was finally getting out into the modern world.

    Cons

    Dreadful, stagnant and outdated management

    Laughably bad working environment

    Shocking levels of direction from senior staff

    Possibly the most inept and useless HR team in modern business.

    Completely outdated on every single level - product and services are comical.

    Stagnant senior leadera that have literally rotted into the company.

    The buildings is knackered.

    Advice to Management

    Retire. Play Golf. Go on holiday. Do anything except run a business in the 21st century


  9. "Good Retail solutions product company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Good work culture, lot of different clients.

    Cons

    not any thing as such.


  10. Helpful (4)

    "A timewarp...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Coventry, England (UK)
    Former Employee - Business Analyst in Coventry, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PCMS full-time (More than a year)

    Pros

    Some very good and highly talented people.

    Cons

    - Everyone works in silos, with so many " NO-NO"s being commited on a daily basis
    - No knowledge sharing; "Superman Syndrome" is rampant here - so if a person leaves the rest of the team are completely in the dark until management desperately run around trying to find a contractor to plug a gap.
    - Senior Management seem to be stuck in an early 1990's working methodology, with very little idea of how modern Technical Concerns are run. Modern, recognised management practices are unheard of - as a result, chaos is the norm.
    - Because of the above the points above they consistently lurch from one disaster to the next with firefighting very much a way of life.
    -Massive "old boys" club which disaffects new staff. Much of the staff have been there for over 15 years which means that being effective in your role relates to how many times you've had senior members of staff over to dinner. Nothing seems to be based on talent.
    - The building is literally falling apart.
    - HR Policies are completely archaic and are not in tune with the people.

    As an organisation they are outdated, outnumbered and outgunned by more modern and dynamic organisations.

    Advice to Management

    Modernise everything.


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