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PENFED Credit Union Reviews
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    PENFED Credit Union Reviews

    Updated August 10, 2018
    295 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    PENFED Credit Union President & CEO James Schenck
    James Schenck
    192 Ratings

    295 Employee Reviews

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    Pros
    Cons

    • "Work/life balance is mostly non existent" (in 11 reviews)

    • "Upper management is out of touch with how things work on a day to day basis" (in 13 reviews)

    More Pros and Cons

    1. "wonderful place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Branch Service Representative in West Point, NY
      Current Employee - Branch Service Representative in West Point, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time (More than 10 years)

      Pros

      job growth, friendly, you matter & your opinion matters

      Cons

      I have no cons to mention.

      Advice to Management

      continue making everyone feel like they matter and that our opinions matter.

    2. "My overall experience here at PenFed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Branch Sales and Service Representative in Fort Hood, TX
      Current Employee - Branch Sales and Service Representative in Fort Hood, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time

      Pros

      I have really enjoyed working here at PenFed can't believe it has been 6 years I am very thankful for all the opportunities this company offers great benefits.

      Cons

      No Opportunities for growth and the pay is not competitive with what the market is paying specially for existing employees. We should be allowed to be re evaluated to the new payscale it is very upseting to see what we should or could be getting paid and being told you have to stay at what you make regardless of what the paper says or your experience and rely solely on the 3% yearly increase.

      Advice to Management

      Again reconsider matching existing employees to what you have came up with as far as market pay scale. Employee retention is key.

      3. Join the PENFED Credit Union team
      See Our Latest Jobs

    3. "New Hire"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in McLean, VA
      Current Employee - Anonymous Employee in McLean, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time (Less than a year)

      Pros

      The CEO really cares about the company and that the company is on a long term growth path. This means he cares about the employees. This includes
      - Upgrade facilities (Tyson's corners i a NEW office, and the other offices are getting upgrades)
      - A variety of benefits outside of health/vision for family/wellbeing
       - Investing in the company and systems along with the people

      Overall I have only been here a few months but the company itself seems to be a good place.

      Cons

      The area i work feels very 'corporate' in terms of culture... Not bad just 'corporate'.

      The teams are very silo-ed and people are no the most friendly across teams. I myself am not the most talkative person so take that for what it is worth.

    4. "Great Place to Work!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Workforce Tech I in Omaha, NE
      Current Employee - Workforce Tech I in Omaha, NE
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time (More than 3 years)

      Pros

      Excellent benefits, tuition reimbursement, advancement opportunities, PTO/sick leave, mid-year and Christmas bonuses, professional leadership, motivated colleagues.

      Cons

      Personal development left to your own accord and ambitions, but new tools and resources are given to us often.

    5. "Invigorating Employer with a Clear Mission"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Manager of Secondary Marketing in Richmond, VA
      Current Employee - Senior Manager of Secondary Marketing in Richmond, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time (More than 3 years)

      Pros

      Strong, focused leadership that strikes the balance between PenFed's reputable and conservative history with changes in technology and the modern needs of the consumer/member.

      Cons

      If you want a boring job in a complacent culture, PenFed may not be your fit. PenFed is an exciting and dynamic place to work. The opportunities for contribution and growth are strong here, but you need to have the desire to work hard each day and collaborate with others.

    6. "Great Company To Work For!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Compliance Officer in Omaha, NE
      Current Employee - Compliance Officer in Omaha, NE
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time (More than 10 years)

      Pros

      Fantastic benefits including a high accrual for personal time.
      They promote from within. This is a great company to get in and grow.
      The managers care about their employees.

      Cons

      I really have none. PenFed is a great place to work as long as you are a dedicated and hard worker!

    7. "Destination Employer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Omaha, NE
      Current Employee - Anonymous Employee in Omaha, NE
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time (More than a year)

      Pros

      *People Focused - Employees and Members (Company believes if you treat employees well, they will in turn treat members well!)
      *Extreme passion for aiding communities in which we serve
      *Growth oriented with clearly outlined goals

      Cons

      *Limited resources in an ever changing environment (Specifically IT resources and limitations)
      *Technology is dated, but company is working to improve

      Advice to Management

      Continue with employee and community focus, it really is changing the dynamic of the company!
      Continue listening to employee feedback to make PenFed a destination employer. Proactively ask employees for feedback and ideas to make PenFed the best place to work.
      Communicate, communicate, communicate!

    8. "PenFed is amazing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Operations Supervisor in Papillion, NE
      Current Employee - Operations Supervisor in Papillion, NE
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time (More than a year)

      Pros

      Great pay, positive work environment, and wonderful leadership.

      Cons

      Consistent communication and technological issues hinder our ability to provide the best member experience we can.

      Advice to Management

      We need more fluid communication to help solve issues faster and avoid them altogether

    9. "Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time (More than 3 years)

      Pros

      Aspirational strategy, great growth, strong values

      Cons

      Lots of changes ..... so great place for those who love fast moving pace

    10. "Really great place to work! Could use a bit more communication between service enters."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Mortgage Closer in Eugene, OR
      Current Employee - Mortgage Closer in Eugene, OR
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time (More than a year)

      Pros

      Great benefits, Lots of paid time off, Really great co-workers, Opportunity for advancement. Penfed really does care about its people! We also have great managers and supervisors.

      Cons

      Some of the policy's might make sense in Virginia but don't always translate very well to other centers.

      Advice to Management

      Be more upfront about policy changes that are coming down the line and listen to your employees when they push back on a bad policy or system. But overall keep up the hard work!

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