PENFED Credit Union Reviews | Glassdoor

PENFED Credit Union Reviews

Updated May 17, 2018
225 reviews

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2.7
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Approve of CEO
PENFED Credit Union President & CEO James Schenck
James Schenck
132 Ratings

225 Employee Reviews

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Pros
Cons
  • Work life balance is not promoted (in 10 reviews)

  • Detached middle and upper management (in 12 reviews)

More Pros and Cons

  1. "Updated Time-off policies!!! HR is changing things and it’s awesome!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PENFED Credit Union full-time (More than 3 years)

    Pros

    Work/life balance ; flexible work hours; cares about employees; casual dress code in most locations ; great benefits in regards to medical plans ; summer intern program

    Cons

    Executive team holds grudges; there really is not much else to say that is negative and requiring this much to type seems unnecessary for this site

    Advice to Management

    Code of conduct hotline for executive complaints


  2. "Sr. Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Omaha, NE
    Current Employee - Senior Manager in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PENFED Credit Union (Less than a year)

    Pros

    Great place to work. Good benefits, nice people, great work life balance

    Cons

    Small company so not as many career opportunities

  3. "Mortgage Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Mortgage Consultant in Papillion, NE
    Current Employee - Home Mortgage Consultant in Papillion, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PENFED Credit Union full-time (More than 3 years)

    Pros

    We have great Benefits and perks. We get to have an input on what we do in our community.

    Cons

    The "rules" change or procedures change and you don't get notified. The rules are not consistent thru out all of the centers.

    Advice to Management

    Keep things consistent thru the whole company. Post things for everyone to see not just management because it does not always get passed down.


  4. "Good company on the rise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PENFED Credit Union full-time (More than a year)

    Pros

    Financially this company is doing very well and it appears to be doing more and more, by the way of benefits and other perks, to get and retain the best employees. On top of that they are fairly competitive with their salaries and they generally have merit based increases every year.

    Cons

    They did away with their pension years ago.

    Advice to Management

    Bring back pensions?


  5. "Enjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PENFED Credit Union full-time

    Pros

    Great CO workers, PTO, wonderful local managers

    Cons

    Not much room for advancement if you aren't willing to move

    Advice to Management

    Keep On Keepin on...


  6. Helpful (4)

    "Member Services Representative- SALES"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Services Representative in Rockville, MD
    Former Employee - Member Services Representative in Rockville, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PENFED Credit Union full-time (Less than a year)

    Pros

    Standard 9-5:30 hours, occasional food perks, Great Co-Workers whom made the work days bearable!

    Cons

    Burn out sales position, the demands and requirement of this position are unrealistic to most employees, in order to exceed management expectations, one would have to be a machine- robot( for lack of a better word) You are expected to take back to back calls with no wrap time in between calls, assist members with banking issues, cross sell, fill out forms etc, the demands and challenges of this job are endless. Regardless of the effort and dedication an employee may put in excelling it seems to never suffice management requirements. An inexperienced leadership team did not help employees with their many daily challenges.

    Advice to Management

    Provide more training to the leadership team. Compensate employees with adequate overtime pay, not with incremental time for lunch break. Work rewards and recognizance should not be determined upon a managers personal opinion, despite the service center being a casual attire environment, more recognition was given to someone's attire than work performance in many instances.


  7. Helpful (8)

    "Big disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PENFED Credit Union full-time (More than 5 years)

    Pros

    Decent personal time off and sick leave accrual, relaxed dress code

    Cons

    Dead end jobs galore...They have adopted a hire outside 1st policy rather than promoting from within...CEO claims management has an open door open minds policy and bottom up communication, but is not true...Actual practice shows no concern for work/personal life balance

    Advice to Management

    Practice what you preach

  8. Helpful (1)

    "Member service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Rockville, MD
    Current Employee - Member Service Representative in Rockville, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at PENFED Credit Union full-time (Less than a year)

    Pros

    no weekends, relax dress code

    Cons

    non stop calls you cant breath


  9. Helpful (4)

    "Collateral Control Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PENFED Credit Union full-time (More than 10 years)

    Pros

    Good Benefits, Paid Time Off, 401K, Decent Salary

    Cons

    Poor Leadership, Limited Room for Growth, Low Morale

    Advice to Management

    Slow down and take care of your employees better. Performance, growth and morale really dipped after James Schneck and Tammy Darvish took over and PenFed became a really depressing place to work at.


  10. Helpful (1)

    "Family Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Clovis, NM
    Former Employee - Customer Service Representative in Clovis, NM
    Recommends
    Neutral Outlook

    I worked at PENFED Credit Union (More than a year)

    Pros

    Family environment, leadership, fun, nice furnishings

    Cons

    Small community, limited opportunities for growth

    Advice to Management

    Great job listening to employees


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