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PENFED Credit Union Reviews
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    PENFED Credit Union Reviews

    Updated February 12, 2019
    324 reviews

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    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    PENFED Credit Union President & CEO James Schenck
    James Schenck
    214 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Good benefits, nice people, great work life balance" (in 21 reviews)

    • "PenFed's commitment to work/life balance is also a plus as a millenial early in my career" (in 9 reviews)

    Cons

    • "Work/life balance is mostly non existent" (in 12 reviews)

    • "Upper management is out of touch with how things work on a day to day basis" (in 15 reviews)

    More Pros and Cons

    1. Helpful (2)

      "I'm a part of something bigger than myself"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time (More than a year)

      Pros

      It's by no means perfect but at the end of the day, I feel surrounded by awesome people who genuinely care about me as a person.

      Cons

      Growing pains. Different departments seem to be on different pages as the company evolves. Better communication goes a long way.

      Advice to Management

      Keep moving forward!

      PENFED Credit Union Response

      Jan 2, 2019 – University Relations and Campus Recruit Lead

      Thank you for your review. We are glad to hear that you know you are a part of something bigger and an organization that is committed to our members and our employees. There are always growing pains... More

    2. "Good culture, work life balance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Accountant
      Current Employee - Accountant

      I have been working at PENFED Credit Union full-time (More than 3 years)

      Pros

      Good culture, work life balance

      Cons

      needs more opportunities for promotion

      3. Join the PENFED Credit Union team
      See Our Latest Jobs

    3. Helpful (1)

      "It as described"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Universal Banker in Washington, DC
      Former Employee - Universal Banker in Washington, DC
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at PENFED Credit Union full-time (Less than a year)

      Pros

      Flexible hours, locations are metro accessible

      Cons

      Management, career growth, low pay

      Advice to Management

      Make sure that the managers you hire are qualified

      PENFED Credit Union Response

      Feb 11, 2019 – University Relations and Campus Recruit Lead

      Thank you for your review. We appreciate your advice and will continue to ensure we hire good, qualified employees.

    4. Helpful (1)

      "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - IT Service Desk Analyst in Papillion, NE
      Current Employee - IT Service Desk Analyst in Papillion, NE
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PENFED Credit Union full-time (More than a year)

      Pros

      They care about the people who work for them .They want to make sure that employees succeed and push them to become better employees

      Cons

      The technology is a little bit behind the times but that is starting to change.

      Advice to Management

      Micro managing does not work. It makes employees feel like they are not doing their job correctly or are not performing correctly which would be better addressed in a 1 on 1.

      PENFED Credit Union Response

      Jan 2, 2019 – University Relations and Campus Recruit Lead

      Thank you for your review. We are glad that you feel that we care about our employees, which we genuinely do. We will continue to make strides to improve our systems and operations.

    5. Helpful (9)

      "Wowzers -Run for the hills."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Somewhere Between the 7th and 11th Floor in Tysons, VA
      Current Employee - Somewhere Between the 7th and 11th Floor in Tysons, VA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at PENFED Credit Union full-time (More than a year)

      Pros

      Some great people work here. Foundation does great work.

      Cons

      Non-organized - disorganized is too kind and suggests that some organization exists.
      No vision.
      No direction.
      No plan to improve (SF is not a plan)
      Managers don't know how to communicate, manage, listen, or look you in the eye. Vendors are trusted more than employees because employees are "jaded" by working here.
      Ask yourself - do you want to be ignored for being an employee JUST because your an employee? Do vendors really know best 'cause they're so agreeable? REALLY? WTF people????? Who in their right mind trusts a sales person over employees who are passionate about their jobs and have a vested interest in improving the company? This shows the total lack of respect the SR management has for their employees. (If you're in sales and want to unload some overpriced crappy software, this might a "PRO").
      And no Mr or Ms HR rep, I'm not going to HR - I've seen what happens to good people who complain. (Hint: they get FIRED!!!!)

      Advice to Management

      Just make it better. Stop putting up with incompetent abusive managers. Promote the good people before they're all gone. Or at least let people transfer departments. Please stop settling for "80% is good enough" because it's not.
      Or don't.

      PENFED Credit Union Response

      Jan 2, 2019 – University Relations and Campus Recruit Lead

      Thank you for your candid review. We are disappointed to hear that you are having a difficult time here at PenFed and are also concerned about your lack of confidence in going to HR. As an... More

    6. Helpful (1)

      "member service rep"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at PENFED Credit Union full-time

      Pros

      can work from home after 6 months

      Cons

      not enough pay for what we do

      Advice to Management

      grow up

      PENFED Credit Union Response

      Nov 21, 2018 – University Relations and Campus Recruit Lead

      Thank you for your review.

    7. Helpful (7)

      "Disorganized, Disassociated Dysfunctional, Dated, Doddered, and Defunct."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Mortgage Specialist in Omaha, NE
      Current Employee - Mortgage Specialist in Omaha, NE
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at PENFED Credit Union full-time (Less than a year)

      Pros

      Legally they have to pay you but the pay is relative.

      Cons

      Disorganized Dysfunctional and Dated are the top three. The attitude is off the charts this unwillingness to be better or have more modern and current processes is ridiculous. There are long hours, no training, no real communication if so your talked to like a 5yr old. No policies and procedures, systems are trash. Etc

      Advice to Management

      The un-willingness to change the attitude behind the processes that are aged along with how employees are treated will continue the revolving door of turnover. There needs to be a removing of bad management because of you can’t teach or train someone to be better it because they didn’t want to be better there is a difference between “able to” and “willing to” PenFed is unwilling to come out of the archaic ways and unwilling to train, unwilling to hiring good managers ... the negative reviews you read are true. I have only been here a short period of time (not even 6mos) and getting ready to quit. Choose wisely when given an offer.

      PENFED Credit Union Response

      Jan 2, 2019 – University Relations and Campus Recruit Lead

      Thank you for your candid review. We are sorry to see that you are struggling during your time here. We want our employees to see how hard we work to continue ensuring we are an organization that... More

    8. Helpful (6)

      "It's all a Facade.................."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at PENFED Credit Union full-time (More than 3 years)

      Pros

      Great Coworkers
      It's a Paycheck
      Did I already mention the paycheck?

      Cons

      Everything about this place is a facade and a lie. All Penfed cares about is there corporate image. You have to deal with favoritism, dated equipment and incompetence on every level. That's why the turnover rate is so high in every department. Penfed only cares about Penfed. They do not care about there employees. They pay lip service to us "Oh, how can we improve, Oh, you are the back bone of Penfed where nothing without you, Oh how can we make things better." We as employees have told them time and time again. You what they do? You already know the answer, nothing! Then they got the nerve to beg us to give them positive scores on this site. Then turn around and deny it when they respond to someone. And the only reason they respond to someone is to save face. They don't care! Penfed just wants to look good so when a someone reads these reviews they won't think there so bad. The positive reviews on this site are all phony. Not one of my coworkers likes this company period and everyone of them is looking to leave. Because I know someone in corporate is going to see this review. Please do not bother responding to this, saying things like "We appreciate your honesty and Thanks for your candidness ." Save it! Just ignore this like you ignore us on a daily basis.

      Advice to Management

      Advice to Management. No response! If you don't know why just read my review one more time.

      PENFED Credit Union Response

      Nov 21, 2018 – University Relations and Campus Recruit Lead

      Thank you for your review. We are genuinely sorry to hear that you are having a tough experience. We do recommend that you talk to your human resources business partner and talk about your exact... More

    9. Helpful (7)

      "Not what they appear"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Engineer in Chantilly, VA
      Former Employee - Engineer in Chantilly, VA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at PENFED Credit Union full-time (More than 3 years)

      Pros

      Coworkers (until the great ones leave), pay (until you're told you earn too much), schedule (until you're directed to report to work, after another late night), growth (until your performance is based on administering another enterprise application which doubles your already full-time workload)

      Cons

      If certain people decide (or person decides) they don't like you, do not expect to last much beyond your next review. I know the person who was doing this job, he was told he made too much. According to him, his next review was suddenly sub-standard, whereas he said his previous reviews were "meets" or "exceeds". He even showed me a letter praising him a few months before the person who signed the letter, let him go.

      Advice to Management

      Drop the "destination employer" strategic intent. The very high turn-over rate clearly says your intention is to be a strategic employer of IT talent, regardless of longevity.

      PENFED Credit Union Response

      Nov 21, 2018 – University Relations and Campus Recruit Lead

      Thank you for your review. We work hard to ensure that the employee reviews are based on the work performance of the individual. We always hope that employees can work with their HRBP to discuss any... More

    10. "Decent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Neutral Outlook
      No opinion of CEO

      I have been working at PENFED Credit Union full-time (More than a year)

      Pros

      Good Benefits, holiday time off, competative pay.

      Cons

      No big cons for PenFed Credit Union.

      PENFED Credit Union Response

      Oct 15, 2018 – University Relations and Campus Recruit Lead

      Thank you for your review. We are glad that you feel we have good benefits and coverage for our employees.