PENFED Credit Union Reviews
Updated May 23, 2022
Clear All
Full-time, Part-time
English
Job Function
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
Job Status (2)
- Current Employees
- Freelance
- Part-time
- Intern
- Contract
- Full-time
Select a location...
- Worldwide
- United States - All Cities
- - Virginia
- - Washington, DC Area
- - Blacksburg, VA Area
- - Norfolk, VA Area
- - Richmond, VA Area
- - Arizona
- - Phoenix, AZ Area
- - District of Columbia
- - Florida
- - Jacksonville, FL Area
- - Lakeland, FL Area
- - Orlando, FL Area
- - Georgia
- - Augusta, GA Area
- - Guam
- - Dededo, GU
- - Hagatna, GU
- - Maryland
- - Baltimore, MD Area
- - Nebraska
- - Omaha, NE Area
- - New Jersey
- - Trenton, NJ Area
- - New Mexico
- - Clovis, NM Area
- - New York State
- - New York City, NY Area
- - Ohio
- - Columbus, OH Area
- - Oklahoma
- - Oklahoma City, OK Area
- - Oregon
- - Eugene, OR Area
- - Pennsylvania
- - Wilkes-Barre, PA
- - Puerto Rico
- - Puerto Rico Area
- - Tennessee
- - Clarksville, TN Area
- - Texas
- - Puerto Rico, TX
- - San Antonio Prairie, TX
- - Dallas-Fort Worth, TX Area
- - Houston, TX Area
- - Killeen, TX Area
- - San Antonio, TX Area
- - Wisconsin
- - Madison, WI Area
- Bulgaria - All Cities
- - Sofia (city)
- - Sofia, Bulgaria Area
- Canada - All Cities
- - Ontario
- - Toronto, ON, Canada Area
- France - All Cities
- - Ile-de-France
- - Paris, France Area
- United Kingdom - All Cities
- - England
- - Cambridge, United Kingdom Area
English
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian
Found 632 of over 698 reviews
Popular
- Popular
- COVID-19 Related
- Highest Rating
- Lowest Rating
- Most Recent
- Oldest First
Recommend to a Friend
Approve of CEO
James Schenck
414 Ratings
Opens the Fishbowl by Glassdoor site in a new window
Top Review Highlights by Sentiment
Pros
Cons
- "Management is incompetent and will throw their representatives under the bus when they are forced to take an escalated call." (in 35 reviews)
- "This will be much, much more difficult now, as the managers are already overworked and underpaid and cannot take on more training." (in 19 reviews)
- "I was given little training and expected to start helping members within in 3 days." (in 16 reviews)
- "Difficult to get promoted if you don't 'fit' in what the senior leadership deem the right option." (in 16 reviews)
- "Upper management is disconnected and dont understand the role and what we have to do or deal with." (in 14 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of PENFED Credit Union and is not affected by filters.
Race / Ethnicity
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
Want more demographic options?
- Current Employee, less than 1 year★★★★★
Pros
Great Management People are very friendly and respectful Hours are flexible Company believes to work/life balance
Cons
Benefits are little expensive but seems to be in line with other companies in the same industry. On a positive note, PenFed does offer other perks (benefit) for optional coverage for life needs outside of the normal Medical, Dental, Vision coverage
- Current Employee, less than 1 year★★★★★
Pros
Culture that creates teamwork, and great team leads to support, work from home opportunity, flexible schedules, benefits
Cons
benefits are great wish the company would pay more for less deductible to help out, training from the start with classes even remote to guide one through the system, or how to use the day to day ops. Pay could be more with todays market and cost of living. system issues, internet and cell phone reimbursement for using your services
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Rich History and the stability, safety and soundness that everyone is seeking in this industry. A mission-minded organization that really cares about people.
Cons
There aren't enough people that know who we are. Best kept secret is that we are open to all of Americans and not just active military or veterans.
- Current Employee, less than 1 year★★★★★
Pros
Amazing benefits, many opportunities to grow, flexible schedule
Cons
I find the zero cons at my position.
- Current Employee, less than 1 year★★★★★
Pros
Great Community, Partnership, job satisfaction, work life balance, valued.
Cons
some silos, limited foot print.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Good work Culture, everyone has been very friendly and welcoming.
Cons
Onboarding Process was a little rough and long
Continue reading - Former Employee, less than 1 year★★★★★
Pros
1) Stable organization 2) Offers a wide range of credit products - very good learning opportunity
Cons
1) Payscales are not great
- Former Employee, less than 1 year★★★★★
Pros
Base pay Company culture Solid leads
Cons
The commissions aren’t as high as competitors in the market.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
*Good pay *Fairly good benefits *Work from home option
Cons
*Fast-paced training *Management *Lack of communication *Schedule
Continue reading - Current Employee, less than 1 year★★★★★
Pros
The company itself is great; the salary and benefits are competitive. People here are big on team work and are willing to help where they are needed. Training and onboarding was pretty smooth PTO accrues fast.
Cons
IT is VERY short staffed which means that people are wearing multiple hats and working on multiple projects at the same time. This results in a lot of "voluntary" over time and delays because there just simply aren't enough hours in the day to get everything done. I sometimes feel like because I am fully remote, they expect me to work more than 40 hours a week. I will, but only if I have to - not because I want to or because I work from home. The SA role is very new to PenFed, and they still are trying to figure out what exactly it is they would like for us to do. There aren't really any "perks" so to speak to working here. Yeah, you can get your mortgage through here at a discount but you have to have an account with them to even do that. For me, I don't live in a state where there's even a branch so that's not an option.
Continue reading
Join the PENFED Credit Union team
PENFED Credit Union Reviews FAQs
PENFED Credit Union has an overall rating of 3.9 out of 5, based on over 698 reviews left anonymously by employees. 77% of employees would recommend working at PENFED Credit Union to a friend and 71% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.
77% of PENFED Credit Union employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated PENFED Credit Union 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at PENFED Credit Union to be career development, coworkers, benefits and the cons to be senior leadership, culture, management.
Popular Careers with PENFED Credit Union Job Seekers
Work at PENFED Credit Union? Share Your Experiences
PENFED Credit Union
Click to Rate