PFH Technology Group Reviews | Glassdoor

PFH Technology Group Reviews

4 reviews

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PFH Technology Group CEO Paul Callaghan
Paul Callaghan
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4 Employee Reviews

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  1. "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Dublin, Co. Dublin (Ireland)
    Former Employee - Solutions Architect in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PFH Technology Group full-time (More than 5 years)

    Pros

    Most of the ground staff are great, knowledgeable and friendly. Worked in a lot of challenging environments and learned a lot. If you were in Cork you were ok, but not in rest of country.

    Cons

    Management!!!! They don't care one bit about staff, just keep pushing and pushing. End up sharing each day between multiple customers and not have time to do any of them right. Very short staffed, lie to customers about this constantly. Send you everywhere in the country on your own time and expense due to same lack of staff. Unwilling to hire at good wages, unwilling to look after staff health both physically and mentally. Best thing i ever done was leave this hell.

    Advice to Management

    Listen to your staff and look after them. It is easier to keep good staff than bring in new ones. Many times we tried to talk about problems but you always knew better....I was not alone in this and certainly wont be the last.


  2. Helpful (4)

    "Avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PFH Technology Group full-time

    Pros

    None, terrible company to work for

    Cons

    1.terrible management
    2.most staff have a large chip on their shoulder and are only interested in themselves
    3.very pressurised environment
    4.company make unrealistic demands on employees
    5.beware of job adverts, they are not accurate !
    6.management don't care about their staff
    7.company has a bad name
    8.I would advise anyone who is thinking about a job offer from this company to seriously think about it as you will more than likely regret it

    Advice to Management

    1.Look after and respect your staff and stop feathering your own nest!!!!!!
    2.Treat people fairly and not just sit in your office ....provide them with help when needed!!!
    3.clean up your offices and invest some money in them , they need it
    4.listen to feedback and act upon it to improve your company and how you do things

  3. Helpful (2)

    "Could not wait to get out of there, but i'm free now.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Cork (Ireland)
    Current Employee - Tech Support in Cork (Ireland)
    Negative Outlook

    I have been working at PFH Technology Group (Less than a year)

    Pros

    I really can't think of any, just that it was a job and it pays the bills

    Cons

    The place was so hot, it was not natural to work in a place like that, no wonder people were sick in there. the whole place needs to be revamped, it looks old and tatty, really dirty. the work was okay, but there was no praise from management. people in there would just cut your throat. Good place to start off, get some experience, but do not stay there

    Advice to Management

    Try to listen, give praise where it is due. Stop being a fat cat manager,


  4. Helpful (3)

    "Avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    The ground staff are excellent

    Cons

    01. staff get below average pay
    02. staff get no benefits
    03. management look down at staff
    04. staff get no training provided during office hours
    05. staff get no personal or professional development
    06. when staff leave, they are not replaced
    07. extra pressure causes customers to presume staff are incompetent rather than overworked
    08. management instantly passes the buck down and hangs staff if issues arise instead of examining if customer is incorrect or if the issue is not staff members fault
    09. they seem pathologically driven to let good staff go
    10. consistently try and replace senior experienced staff with the cheapest import possible, regardless of negative impact on desk performance or team performance
    11. staff requests continuously ignored
    12. demand increased performance while bleeding out staff without replacement
    13. promised ipad as prize for best improved stats after x weeks, then denied ever promising ipad, ipad disappeared!
    14. insists on staff using underpowered computers with inadequate software to provide remote support
    15. management have no soft skills, purely ignorant number crunchers. Any good management is left good to look after extended family members
    16. charging customers for remote use of free software

    Advice to Management

    1. staff your desk to the necessary numbers
    2. provide training, you do it for customer surely you can do it for staff too
    3. stop the nepotism, they don’t have the skills for the job
    4. you cant demand increased performance when staff are underpaid and over worked
    5. if you promise something, deliver it
    6. you’re staff ARE your company, not minions to be s*** upon
    7. provide the tools needed to do the jobs required
    8. customers and staff are leaving hand over fist, address the issues!
    9. listen to your frontline staff, they know more about customer requirements than financial data can tell you
    10. shouting out the office at staff is one of the most ignorant things a manager can do, walk out and address them with respect, don't bark at them like dogs.


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