PFS Group Reviews | Glassdoor

PFS Group Reviews

Updated December 8, 2017
11 reviews

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2.0
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Jeff Gorski
4 Ratings

11 Employee Reviews

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Pros
  • The opportunity to learn a new computer language has provided me with an enormous sense of accomplishment (in 3 reviews)

  • Opportunities are available for anyone who invests themselves in the company to grow in both compensation and prestige (in 2 reviews)

Cons
  • They show favoritism and there is no room to grow if you are not "a certain color" and they make it hard to get a raise (in 3 reviews)

  • So if you have never worked in a call center I would not advise to do this (in 2 reviews)

More Pros and Cons

  1. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at PFS Group full-time

    Pros

    Great people to work with

    Cons

    Work was stressful and so much micromanagement

    PFS Group Response

    Dec 11, 2017 – Executive Vice President - Client Services

    Thank you for sharing about your experience. I’m sorry to hear the work was stressful. Perhaps you will find a different line of work that compliments your skillset better. If you would like to share... More


  2. "Issue with senior management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance in Raleigh, NC
    Current Employee - Insurance in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PFS Group full-time (Less than a year)

    Pros

    A pay check and friendly staff. Manager cares and listens.

    Cons

    Where do I start, no company is perfect but let me say this, when the direct is not here the atmosphere is great. No stress, no micro management, the big brother from Houston cause havoc, she yells at people in her office, discusses personal business of employees on the floor. She plays music so loud you can’t work. She may have years in insurance but does not know anything about it. She has to ask for help. Why they have her as director is beyond me.

    Advice to Management

    Stop micromanage staff, oh and FYI if cell phones where a breech of HIPPA then every doctor nurse and clinic staff Memeber in every hospital around the world would be in trouble. Get real.

    PFS Group Response

    Dec 4, 2017 – Executive Vice President - Client Services

    Thank you for your feedback. Like any company, PFS Group must oversee employees to ensure we are not only meeting, but exceeding our clients’ expectations. Because of our management structure, our... More

  3. Helpful (1)

    "Too much nepotism and favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PFS Group full-time (Less than a year)

    Pros

    There are a few pros :
    they will buy employees lunch.
    they check in with you if you have had an emergency.

    Cons

    The pay is not great.
    there is too much favoritism and nepotism, the favorites get to do what they want while the hard working senior reps pick up their slack. Since there is a lot of family members that are working there some of them don't know their jobs but because they are related to someone that is in higher position they keep their jobs. Having inappropriate conversations out load for anybody to hear where patients on the phone hear the conversations and question if it is a place of work. Health insurance is expensive can't even afford to get my family health insurance. Pay is not that great. In order to move up you have to be part of their clique or you don't move up.

    Advice to Management

    Stop the favoritism, a lot of good employees leave because of it. The owner probably has no clue what's going on but I don't think he really cares.

    PFS Group Response

    Nov 1, 2017 – Executive Vice President - Client Services

    Thank you for sharing your input with us. PFS Group values your feedback and thanks you for taking the time to elaborate. We regret that you feel we operate based off favoritism. In fact, as a... More


  4. "Management not present"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Account Resolution Specialist in Denver, CO
    Former Employee - Insurance Account Resolution Specialist in Denver, CO
    Doesn't Recommend

    I worked at PFS Group full-time (More than a year)

    Pros

    Productivity is individual based

    Cons

    No room for advancement, no manager direction or communication, not a team environment at all, no recognition for meeting or exceeding productivity , low pay for the work you do

    Advice to Management

    Be more present and available to your employees


  5. Helpful (5)

    "Outbound CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative, Outbound in Houston, TX
    Former Employee - Customer Service Representative, Outbound in Houston, TX
    Doesn't Recommend
    Approves of CEO

    I worked at PFS Group (More than a year)

    Pros

    They don't value their employees that work hard.

    Cons

    They Micro manage everything that employees do.


  6. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFS Group full-time (More than 5 years)

    Pros

    Experience in healthcare would be one of the best reason to work at PFS Group.

    Cons

    Training is short term. Experience will advance representative.

    Advice to Management

    This is a great opportunity for experience.


  7. Helpful (1)

    "Run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I learned IDX which is very valuable and I had an awesome trainer

    Cons

    the management is not for the workers, they talk about you and that is just not professional

    Advice to Management

    actually send your employees to proper training, and have ethics as managers

  8. Helpful (2)

    "cult of Jeff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PFS Group full-time (Less than a year)

    Pros

    decent hours, central location, and if youdon't walk and show a little political savy you should move up

    Cons

    politics, the most involved dress code in the city. Working on DOS software. Privately owned company that is very top down fromJeff Gorski who is referred to in reverent tones, as "the owner." Management that was picked for loyality, and not ablity. a fear of overtime if you stayed three minutes late you will take a lunch hour plus 3 minutes

    Advice to Management

    raffles don't compensate for low pay, and bad management


  9. "It's an ok transition, temp job until you find another."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Houston, TX
    Current Employee - Customer Service in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PFS Group full-time (More than a year)

    Pros

    It's a job
    Jeans on Fridays

    Cons

    Traffic to the building is a nightmare.
    Pay is low compared to the same position at the hospitals.
    You are a first party collections rep and not really a csr, though they sell you on being one. Especially with one call resolution, but you get written up for taking too long with an account.
    You get little to no info before you make outbound calls and have to review patient account histories in mere seconds and on the inbound side, it's completely different.
    Also, you are very micro managed with at least 5 different bosses for a small group of workers.
    Also, they take phi to the max and overdo it, which upsets patients even more.
    Rules change constantly.
    Faces do too.
    It's an ever revolving door.
    It's also 95 pct female employee based, wich isn't a bad thing, but something that you will notice instantly.
    You do work one Saturday every few months, but can be monthly as needed.
    You constantly get cursed out and treated horribly by patients.
    Men have to wear ties.
    They frown on internet usage even when looking up information.
    There are cliques if manager/employee favorites.
    It's no different then working in a regular collection agency.

    Advice to Management

    Raise salaries.
    Relax dress code to business casual.
    Allow more remote workers.
    Reduce supervisors and managers.
    There are just too many for a few workers.


  10. Helpful (2)

    "AVOID , DON'T WASTE YOUR TIME"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I worked at PFS Group full-time (Less than a year)

    Pros

    Nothing really amazing about this company. While I was there, workers were telling me to try to find a better job and not to get stuck there. Workers also told me to "keep to myself" because any little thing can turn into something unnecessary by management.

    Cons

    They are super cheap with everything. The lunch room is so small. Everybody is so fake and scared to lose their job. You will get harassed for dress code by the supervisor. Even if there is nothing wrong with your clothes, they still will bother you about SOMETHING. Don't bother trying to be "nice" to people because they will stab you in the back.

    Advice to Management

    Don't be so rude to your workers.


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