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PFS Group Reviews

8 reviews

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2.0
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Jeff Gorski
3 Ratings

8 Employee Reviews

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  1. "Management not present"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Account Resolution Specialist in Denver, CO
    Former Employee - Insurance Account Resolution Specialist in Denver, CO
    Doesn't Recommend

    I worked at PFS Group full-time (More than a year)

    Pros

    Productivity is individual based

    Cons

    No room for advancement, no manager direction or communication, not a team environment at all, no recognition for meeting or exceeding productivity , low pay for the work you do

    Advice to Management

    Be more present and available to your employees


  2. Helpful (5)

    "Outbound CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative, Outbound in Houston, TX
    Former Employee - Customer Service Representative, Outbound in Houston, TX
    Doesn't Recommend
    Approves of CEO

    I worked at PFS Group (More than a year)

    Pros

    They don't value their employees that work hard.

    Cons

    They Micro manage everything that employees do.


  3. Helpful (1)

    "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFS Group full-time (More than 5 years)

    Pros

    Experience in healthcare would be one of the best reason to work at PFS Group.

    Cons

    Training is short term. Experience will advance representative.

    Advice to Management

    This is a great opportunity for experience.


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  5. Helpful (2)

    "cult of Jeff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PFS Group full-time (Less than a year)

    Pros

    decent hours, central location, and if youdon't walk and show a little political savy you should move up

    Cons

    politics, the most involved dress code in the city. Working on DOS software. Privately owned company that is very top down fromJeff Gorski who is referred to in reverent tones, as "the owner." Management that was picked for loyality, and not ablity. a fear of overtime if you stayed three minutes late you will take a lunch hour plus 3 minutes

    Advice to Management

    raffles don't compensate for low pay, and bad management


  6. "It's an ok transition, temp job until you find another."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Houston, TX
    Current Employee - Customer Service in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PFS Group full-time (More than a year)

    Pros

    It's a job
    Jeans on Fridays

    Cons

    Traffic to the building is a nightmare.
    Pay is low compared to the same position at the hospitals.
    You are a first party collections rep and not really a csr, though they sell you on being one. Especially with one call resolution, but you get written up for taking too long with an account.
    You get little to no info before you make outbound calls and have to review patient account histories in mere seconds and on the inbound side, it's completely different.
    Also, you are very micro managed with at least 5 different bosses for a small group of workers.
    Also, they take phi to the max and overdo it, which upsets patients even more.
    Rules change constantly.
    Faces do too.
    It's an ever revolving door.
    It's also 95 pct female employee based, wich isn't a bad thing, but something that you will notice instantly.
    You do work one Saturday every few months, but can be monthly as needed.
    You constantly get cursed out and treated horribly by patients.
    Men have to wear ties.
    They frown on internet usage even when looking up information.
    There are cliques if manager/employee favorites.
    It's no different then working in a regular collection agency.

    Advice to Management

    Raise salaries.
    Relax dress code to business casual.
    Allow more remote workers.
    Reduce supervisors and managers.
    There are just too many for a few workers.


  7. Helpful (2)

    "AVOID , DON'T WASTE YOUR TIME"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I worked at PFS Group full-time (Less than a year)

    Pros

    Nothing really amazing about this company. While I was there, workers were telling me to try to find a better job and not to get stuck there. Workers also told me to "keep to myself" because any little thing can turn into something unnecessary by management.

    Cons

    They are super cheap with everything. The lunch room is so small. Everybody is so fake and scared to lose their job. You will get harassed for dress code by the supervisor. Even if there is nothing wrong with your clothes, they still will bother you about SOMETHING. Don't bother trying to be "nice" to people because they will stab you in the back.

    Advice to Management

    Don't be so rude to your workers.


  8. "Horrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    Pros

    Receive a steady pay check and in air condition. The working environment is nice and peaceful, and not very noisy.

    Cons

    The Benefits are horrible..you have to wait 6 months before obtaining Pto. The managers only look out for themselves

    Advice to Management

    Listen to your employees..everyone shouldn't just be a number. Interact more with your employees and make the job fun. Working at a desk all day can be stressful ..a happy employee makes a happy customer .


  9. Helpful (1)

    "Run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I learned IDX which is very valuable and I had an awesome trainer

    Cons

    the management is not for the workers, they talk about you and that is just not professional

    Advice to Management

    actually send your employees to proper training, and have ethics as managers


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