PFSweb Reviews | Glassdoor

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PFSweb Reviews

Updated November 11, 2017
40 reviews

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3.0
StarStarStarStarStar
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Approve of CEO
PFSweb CEO Michael Willoughby
Michael Willoughby
13 Ratings

40 Employee Reviews

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Pros
  • Great work environment; management really cares (in 9 reviews)

  • Fun work environment, casual dress, free food and activities (in 8 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Great colleague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Allen, TX
    Former Employee - Program Manager in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at PFSweb full-time (Less than a year)

    Pros

    Grat teams and great colleague.

    Cons

    It't difficult to advance and Management makes short term decisions instead of looking at the bigger picture.


  2. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at PFSweb as a contractor

    Pros

    Outside of the holiday season, there is time between calls and you can meet unforgettable amazing people.

    Cons

    All upper management talks about their employees like high school girls do.

  3. "PFS review"

    StarStarStarStarStar
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at PFSweb as an intern

    Pros

    Nice teams/managers, nice office space

    Cons

    Old computers and technologies worked on


  4. "GREAT JOB and Great Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Recommends
    Approves of CEO

    I worked at PFSweb (More than a year)

    Pros

    Great Hours and Very Flexible

    Cons

    BAd location and expensive parking


  5. Helpful (2)

    "Call Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call/Email Agent in Dallas, TX
    Current Employee - Call/Email Agent in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    Pay was good for the work giving

    Cons

    Company was not professional at all.


  6. "Overall good, can be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at PFSweb full-time (More than 3 years)

    Pros

    Gives opportunities to grow and learn new skills.
    Tries to provide opportunities for fun like sport competitions in summer and workout room and taco Tuesday.

    Management tries to not overwork staff, but due to staffing issues occasionally have to work more than standard hours.

    Cons

    Health benefits are not great and most I know that have alternative use spouse's benefits.

    Retirement plan takes a long time to earn your matching funds.

    Not a good training program for new employees.

    Advice to Management

    Provide better and affordable healthcare plans

    Provide other opportunities like Aflac

    Provide better training programs and time for employees to access and complete them.


  7. Helpful (1)

    "Opportunity for Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PFSweb full-time

    Pros

    Fast growing company and many opportunities available as far as hours, promotions and benefits.

    Cons

    Managers and Directors like to keep the bad seeds to make progress more difficult and terrorize the good employees.

    Advice to Management

    Need management staff that do not have a hard time making the RIGHT tough decisions.

    PFSweb Response

    May 9, 2017 – Director of Global Talent

    Thank you for taking the time to write this review. We encourage employees to be honest and transparent in their Glassdoor evaluation of PFS and appreciate your candid feedback. We value all of our... More

  8. "High Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PFSweb full-time (Less than a year)

    Pros

    Casual dress, location, and pretty laid back

    Cons

    Trainers and management team are often not on the same page as far as procedures being carried out.


  9. "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Software Developer in Lexington-Fayette, KY
    Current Contractor - Software Developer in Lexington-Fayette, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PFSweb as a contractor (Less than a year)

    Pros

    Good nice to talk to you responds well and good improvement. he has good clients in his pocket

    Cons

    All his clients are a bit remote location

    Advice to Management

    None


  10. "It's a job, Great coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PFSweb full-time (More than 3 years)

    Pros

    The work is fairly easy. You get a variety of benefits to choose, 401k, and pto, they provide lunch sometimes. Coworkers can keep you going

    Cons

    There was no set schedule and last minute work loads called for unscheduled hours or days. Not enough incentives for employees.

    Advice to Management

    More incentives for employees


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