PFSweb Reviews | Glassdoor

PFSweb Reviews

Updated February 21, 2017
19 reviews

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4.0
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PFSweb CEO Michael Willoughby
Michael Willoughby
9 Ratings

19 Employee Reviews

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Pros
  • Fun work environment, casual dress, free food and activities (in 8 reviews)

  • People who care, opportunities to grow, great clients, fun work environment, great offices, very talented people (in 6 reviews)

Cons
  • Some management, call center environment (in 8 reviews)

  • It can be hard to juggle a work life balance during these months (in 4 reviews)

More Pros and Cons

  1. "A great company to get started with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Management Analyst in Allen, TX
    Current Employee - Program Management Analyst in Allen, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    Experience with every level of Ecommerce. Good people who care about your professional development. Decent benefits. Fun environment. This is a great place to get exposure and experience to build your resume.

    Cons

    Pay is on the low end and it is slow going and hard work to advance. The industry is growing so fast that the company is constantly struggling to keep up and keep growing. A company saying is "Always On" and if you make it very high up that becomes true. It is hard to move up and maintain a healthy work life balance.

    Advice to Management

    If entry level employees were paid more and advanced more quickly, it would keep the company from having to hire from outside the company and fire six months later. The clients are so unique that I think it would always be better to hire from within.


  2. "Forklift"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Southaven, MS
    Former Employee - Anonymous Employee in Southaven, MS

    I worked at PFSweb full-time (More than a year)

    Pros

    Good company to work for..great benefits

    Cons

    Didnt have any cons on this job


  3. "Sr. Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    It has a fairly laid back culture with many functional areas to work in.

    Cons

    The holiday season is the busiest and most stressful. It can be hard to juggle a work life balance during these months. (Black Friday - New Years)


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun work environment, casual dress, free food and activities

    Cons

    Busy holiday season which makes it hard to take vacations around the holidays


  6. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment; management really cares.
    People genuinely love to work with each other.

    Cons

    In some areas still operate like a small company - lack of processes; some executives are very tactical and try to do too much rather than letting their direct reports handle the details.

    Advice to Management

    Trust your staff, take a step back and be more strategic.


  7. Helpful (2)

    "Lots of opportunity to grow your online commerce knowledge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than 3 years)

    Pros

    Exposure to the ecommerce market first hand. If you express interest to learn more about programs or processes, many are willing to help you learn and succeed.

    Cons

    You need to set yourself up to succeed. Try to find upper level managers or executives who are willing to mentor.


  8. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Allen, TX
    Former Employee - Anonymous Employee in Allen, TX

    I worked at PFSweb (Less than a year)

    Pros

    Good location, pleasant work environment

    Cons

    Some management, call center environment


  9. Helpful (3)

    "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time

    Pros

    There are a lot of growth opportunities for those who put in the work. You get to work with major name brand clients. Flexible with environment.

    Cons

    The work load can get very hectic during Q4. A there have been many acquisitions and some of them could have been managed much better.

    Advice to Management

    Plan acquisition integrations better. There have been major issues which could have been avoided with more planning.


  10. Helpful (1)

    "Trainer's Opinion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good, People, Lots of Variety

    Cons

    Can be hectic at times


  11. Helpful (2)

    "Great people. Poor politics and processes."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agency Manager in Allen, TX
    Current Employee - Agency Manager in Allen, TX
    Recommends
    Negative Outlook

    I have been working at PFSweb full-time (More than 3 years)

    Pros

    Great people with lots of benefits including work from home flexibility, 401k perks, good vacation time, health/dental insurance. I can honestly say that there is no one within our building that I have issue working with.

    Cons

    The politics of being a large corporation are ever-present and often lead to poor decisions that are less focused on people or business and are instead concerned only with ego and personal agendas. Additionally, as a retail-based company, fourth quarter demands longer work hours and very limited time off.



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