PFSweb Reviews | Glassdoor

PFSweb Reviews

Updated August 3, 2017
28 reviews

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4.0
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PFSweb CEO Michael Willoughby
Michael Willoughby
11 Ratings

28 Employee Reviews

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Pros
  • Great work environment; management really cares (in 9 reviews)

  • Fun work environment, casual dress, free food and activities (in 8 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Great place to work - fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    PFS is a very friendly place. Executives would walk around and talk to the majority of the employees.

    Cons

    Q4 is the most stressful time. You work way over time which you don't get paid for.


  2. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Contractor - Social Media Manager
    Former Contractor - Social Media Manager
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at PFSweb as a contractor (Less than a year)

    Pros

    Dress, pay and food. Good schedules

    Cons

    Cliques and favorites. Sub-par training and short breaks.

    Advice to Management

    Don't lay off so many people and then struggle to keep your SLA. It's stupid.

  3. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PFSweb full-time (More than a year)

    Pros

    Good team. Small company feel. Room to make a positive impact

    Cons

    Unknown affect of PFSWeb merger


  4. "Really Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time

    Pros

    Good hours, friendly coworkers, great management

    Cons

    Not really any, it's a great company

    PFSweb Response

    May 9, 2017 – Director of Global Talent

    Thank you for your comments! We are glad you are a part of the team and are enjoying our great company, the hours, your friendly colleagues and managers. Thanks for everything you do!


  5. "Call Center Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PFSweb full-time (Less than a year)

    Pros

    Laxed environment
    Shifts bids to accommodate your lifestyle
    very customer service oriented
    team focused
    centrally located, easily accessible via rapid transit system
    great benefits and affordable health plans

    Cons

    very low pay
    parking is horrible and can run upwards of $13 per day during the week
    while the company is customer centric which is a plus they lack empathy for service representatives that are on the front line with customer so I'd encourage you to have thick skin as well as de-escalation experience

    PFSweb Response

    Apr 24, 2017 – Director of Global Talent

    Thank you for taking the time to provide a review. A lot of work goes into our culture and treating our employees and clients right. I'm glad you had a good experience during your time with us, and... More


  6. "A great company to get started with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Management Analyst in Allen, TX
    Current Employee - Program Management Analyst in Allen, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    Experience with every level of Ecommerce. Good people who care about your professional development. Decent benefits. Fun environment. This is a great place to get exposure and experience to build your resume.

    Cons

    Pay is on the low end and it is slow going and hard work to advance. The industry is growing so fast that the company is constantly struggling to keep up and keep growing. A company saying is "Always On" and if you make it very high up that becomes true. It is hard to move up and maintain a healthy work life balance.

    Advice to Management

    If entry level employees were paid more and advanced more quickly, it would keep the company from having to hire from outside the company and fire six months later. The clients are so unique that I think it would always be better to hire from within.

    PFSweb Response

    Apr 24, 2017 – Director of Global Talent

    Thank you for the review and honest feedback. We appreciate the advice, as we are always looking at ways to improve our employee experience. At PFS, we encourage every employee at every level within... More


  7. "Forklift"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Southaven, MS
    Former Employee - Anonymous Employee in Southaven, MS

    I worked at PFSweb full-time (More than a year)

    Pros

    Good company to work for..great benefits

    Cons

    Didnt have any cons on this job

    PFSweb Response

    Apr 24, 2017 – Director of Global Talent

    Thank you for taking the time to provide feedback on your experience with PFS. I am pleased to hear that you enjoyed your time here. Best of luck with your future endeavors!

  8. "Sr. Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    It has a fairly laid back culture with many functional areas to work in.

    Cons

    The holiday season is the busiest and most stressful. It can be hard to juggle a work life balance during these months. (Black Friday - New Years)


  9. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun work environment, casual dress, free food and activities

    Cons

    Busy holiday season which makes it hard to take vacations around the holidays


  10. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment; management really cares.
    People genuinely love to work with each other.

    Cons

    In some areas still operate like a small company - lack of processes; some executives are very tactical and try to do too much rather than letting their direct reports handle the details.

    Advice to Management

    Trust your staff, take a step back and be more strategic.


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