PFSweb Reviews | Glassdoor

PFSweb Reviews

Updated June 15, 2017
156 reviews

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Full-time Part-time

3.2
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PFSweb CEO Michael Willoughby
Michael Willoughby
54 Ratings

156 Employee Reviews

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Pros
Cons
  • It can be hard to juggle a work life balance during these months (in 8 reviews)

  • Some management, call center environment (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great team, excellent products, highly dedicated people, plenty of advancement potential."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Allen, TX
    Current Employee - Manager in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than 8 years)

    Pros

    The people are excellent. From the top down and bottom up, they cultivate a positive, supportive work environment, and the attitude is one of success and advancement. Employee programs including fitness/wellness, training, recognition, and clear advancement paths indicate they really value their team members.

    Cons

    Periodically long hours are required for major projects. These are offset by employee awards, recognition, and comp time.

    Advice to Management

    Keep growing and expanding.


  2. Helpful (3)

    "Sephora Account Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PFSweb full-time (Less than a year)

    Pros

    The account learned was so much fun to do. I believe the sephora clients are so easy to work with and understanding.

    Cons

    I think that there should be a longer training course.I don't think i was fully prepared to enter the call center floor after training.

    Advice to Management

    That you guys are doing amazing and that there is nothing that you guys need to do or change!


  3. "Fun exciting workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Allen, TX
    Current Employee - Project Manager in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time

    Pros

    Work life balance is good and subject matter is fascinating

    Cons

    Tedious work can wear you out


  4. Helpful (2)

    "Awesome work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Executive Officer in Allen, TX
    Current Employee - Chief Executive Officer in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than 10 years)

    Pros

    Exciting industry, growth company, significant career growth opportunities.

    Cons

    Company has had challenges retaining clients due to a rapidly evolving industry


  5. Helpful (2)

    "One of the most meaningful jobs in my career!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Allen, TX
    Current Employee - Senior Manager in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than 3 years)

    Pros

    Exciting industry working with iconic brands, passionate people dedicated to the industry and an empowered culture where you get to drive your own destiny to success. It's impressive to see the growth and number of new logos added to the portfolio. Strong company core values that easily align with my own vision and commitment.

    Cons

    Great place to work if you like to be challenged and can think outside the box. For those needing significant structure and handholding, this may not be a good fit.

    Advice to Management

    Promotion from within is a strong asset the company lives by. Building a strong foundation by investing in current talent should continue to be a focus for future growth.


  6. "I Love My Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementations Manager in Allen, TX
    Current Employee - Implementations Manager in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (Less than a year)

    Pros

    I am fairly new but so far my experience has been great. The teams are awesome. People are willing to help you. Management supports you. This is a great place to learn. For once, I enjoy coming to work.

    Cons

    Things are pretty fast paced here and there are not many processes. You will have to learn through trial and error but the teams are amazing. The benefits are not very good. 401k matching is only 12% and there perks are not that great. But it is a great place to work if you like flexibility and want to learn.

    Advice to Management

    Keep doing what your doing


  7. "Loved it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Analyst in Allen, TX
    Current Employee - Accounting Analyst in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    Great people, very relaxed culture.

    Cons

    The water machine broke, real bummer.

    Advice to Management

    More incentives!


  8. "College Recruit Program"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time

    Pros

    Always you to get comfortable with the company vocabulary and culture before you're placed in a department. You get hands on experience, exposure to executive team, and build relationships throughout the company.

    Cons

    Needs more visibility in regards to the open positions in each department before time spent with that specific department.


  9. Helpful (2)

    "Great Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Management Associate in Plano, TX
    Current Employee - Account Management Associate in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb (Less than a year)

    Pros

    Lots of freedom as long as you get your work done.
    Very nice building and people.

    Cons

    They make you work long hours during certain seasons.

    Advice to Management

    NA


  10. "Best of all worlds - small and large"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at PFSweb full-time

    Pros

    Flexibility in working from home and ability to be onsite with customer
    Great, smart people
    The management team really cares about the people and their customers
    The acquisition added so many great things to the company - any agency, great large customers, international offices
    It still feels like a small company but in a large company

    Cons

    Sometimes you don't get our of the house enough if you work from home.


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