PFSweb Reviews | Glassdoor

PFSweb Reviews

Updated July 20, 2017
158 reviews

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3.2
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PFSweb CEO Michael Willoughby
Michael Willoughby
56 Ratings

158 Employee Reviews

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Pros
Cons
  • It can be hard to juggle a work life balance during these months (in 8 reviews)

  • Some management, call center environment (in 7 reviews)

More Pros and Cons

  1. "Cool job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Recruiter in Allen, TX
    Current Employee - Senior Technical Recruiter in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (Less than a year)

    Pros

    Dress Code
    Modern work environment
    Opportunity
    Culture
    Mission people can believe in
    Talented people and leadership

    Cons

    Going through M&A pains.
    Some old guard that cannot get on board with new ways of thinking.

    Advice to Management

    Most management is great. The ones that need advice don't understand where they fit in the company. A bit of an old vs new guard battle happening. New guard is winning and doing the right things though. If you feel like you are at the margins here, I would advise you look at your job and get to work improving things and learning the mission.


  2. "Best Place to Learn:"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Bengaluru (India)
    Current Employee - Software Engineer in Bengaluru (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    Best place to learn, Lunch, Hike,

    Cons

    Long working hours and no balance life

  3. "Anyone still there? Big tunover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Engineer
    Former Employee - Senior Technical Engineer
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at PFSweb full-time (More than 3 years)

    Pros

    Not too many pros....too many issues

    Cons

    Weak management....Poor executive team---technical sales and marketing

    Advice to Management

    Keep focused on the target....too many acquisitions that hurt the focus of the company. Company is becoming weaker as a result.


  4. Helpful (2)

    "Call Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call/Email Agent in Dallas, TX
    Current Employee - Call/Email Agent in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    Pay was good for the work giving

    Cons

    Company was not professional at all.


  5. "Overall good, can be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at PFSweb full-time (More than 3 years)

    Pros

    Gives opportunities to grow and learn new skills.
    Tries to provide opportunities for fun like sport competitions in summer and workout room and taco Tuesday.

    Management tries to not overwork staff, but due to staffing issues occasionally have to work more than standard hours.

    Cons

    Health benefits are not great and most I know that have alternative use spouse's benefits.

    Retirement plan takes a long time to earn your matching funds.

    Not a good training program for new employees.

    Advice to Management

    Provide better and affordable healthcare plans

    Provide other opportunities like Aflac

    Provide better training programs and time for employees to access and complete them.


  6. Helpful (1)

    "bad place to work /Bulgarian office/"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Test Lead in Sofia (Bulgaria)
    Former Employee - QA Test Lead in Sofia (Bulgaria)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at PFSweb full-time (Less than a year)

    Pros

    The team is nice, except the management. The salary is good.

    Cons

    Lack of professionalism, bad attitude to most employees. I have been working in Bulgarian office for 3 month, but it was enough. The way how management works is absurd.

    Advice to Management

    Be more responsible to the clients and select more carefully people who has to manage your teams. They also need to be evaluated from time to time. It is some how matriarchate. I really want to believe that the situation is different in the other offices .


  7. "Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Still growing - potential for change and improvement.
    Distribution Center is outstanding

    Cons

    Lack of solid leadership and good business strategy

    Advice to Management

    Detail and define corporate strategy, and build agility into dealing with the changing industry.

  8. "Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at PFSweb full-time

    Pros

    Best people to work with, unorganized but what job isn't

    Cons

    Some supervisors were difficult but that never affected my check

    Advice to Management

    Treat your best employees better and work on the weak ones better


  9. "There are better employers in the same building"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Professional in Dallas, TX
    Former Employee - Customer Support Professional in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PFSweb full-time (Less than a year)

    Pros

    The Dallas office is centrally located. There is plenty of overtime during holiday season. Being at that location allows you opportunities to network with other professionals in the building.

    Cons

    Low pay. You have to pay for parking. All other employers in the building provide their employees with a parking garage discount except this company. Management can be unprofessional.

    Advice to Management

    Practice what you preach. Lead by example. Advocate for your team.


  10. Helpful (4)

    "It was ok. Don't expect to stay there more than 3 years though."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member of the Digital Agency in Bierset, Liege (Belgium)
    Former Employee - Member of the Digital Agency in Bierset, Liege (Belgium)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at PFSweb full-time (More than a year)

    Pros

    - Friendly coworkers
    - Flexible work hours (37h/week and you manage them the way you like as long as you arrive in the office before 11AM)£
    - Meal vouchers
    - Big clients (will look good on your resume)
    - A lot to learn (but only in the few months, you will stagnate very quick)
    - Understanding management (but they will ask a lot from you)

    Cons

    - Teleworking max 2 days a month (when 99% of your work is done online... Is this 1995?)
    - Large employee turnover, I saw 20-30% of the staff come and go in 2 years. And most of them because it was not going well.
    - Quite a high level of burnouts depending on the departement you are working on.
    - Quite a high level of people leaving the company after 3-4 years because the feel like they are not evolving anymore.
    - No digital culture. It's an eCommerce company and you can't find any dorks, geeks or people interested in the internet era. The lack of passion is shocking.
    - Don't expect to hang out with your coworkers for a beer after work. The culture is not suited for it.
    - Don't expect other benefits than meal voucher and DKV unless you are senior manager (which means you are managing 6+ people and have at least 5y experience).
    - Don't expect many extra's, business trips, training, team building events,...
    - The company is not client centric at all; it's price centric. Everything is made with the cost in mind, especially hiring and firing. The consequence is bad experience for the customer : people (and sometimes entire departements) fired without notice sent to the client, quote way too expensive or way too cheap compared to industry standard,etc... Just an overall lack of client service mindset.

    And many other things when you scratch the surface... Truth to be said nothing truly unbearable but when you addition it all, it does not make you want to pursue a career there.

    Advice to Management

    If you are one of the top sharks you probably pushed several people under the bus when things went south to assure you the spot (and this kind of comment does not come from me but from other people at top management).

    If you would spend just half the time you spent on internal politics on actually providing better products and services and listening to your clients, your business would be much better.

    I hope you will be able to do the drastic changes needed for the company to be a true industry leader. If not I give you 10 years top until the market eats you, good luck.


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