PLS Financial Services Reviews in Chicago, IL | Glassdoor

PLS Financial Services Chicago Reviews

Updated March 5, 2017
56 reviews

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Chicago, IL Area

2.0
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
PLS Financial Services Co-Presidents Dan and Bob Wolfberg
Dan and Bob Wolfberg
27 Ratings

56 Employee Reviews

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Pros
Cons
  • Upper management has no structure (in 18 reviews)

  • There is a high turnover of employees for the very same reason (in 14 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PLS Financial Services (More than 5 years)

    Pros

    Some of the best people I have ever worked with, fast passed atmosphere, great training opportunities, and a strong culture. The owners were really good guys and had a clear vision.

    Cons

    With the good people came the not so great ones. Thankfully they did not interact with my department much. There were growth pains going from an entrepreneurial culture to a more structured one.

    Advice to Management

    Focusing on retaining the best talent and reducing overall turnover.


  2. "Charge off collector"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Oak Brook, IL
    Current Employee - Collector in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PLS Financial Services full-time

    Pros

    The pay roll check never bounce.

    Cons

    Why should a collector have to apologize to each and ever customer. I'm a Collector.. if person says I can't make a pyt until my pay date, why should I ask can you do a settle before your next pay date.

    Advice to Management

    Pay your employees


  3. Helpful (2)

    "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Aurora, IL
    Former Employee - Customer Service Representative in Aurora, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PLS Financial Services full-time (More than a year)

    Pros

    Some co-workers were great to work with. The job itself was fairly easy and the customers for the most part were lively to say the least. Good place to get customer service experience and cash handling or loan experience, but that's it. This place is a stepping stone and not a place to keep as a career.

    Cons

    Constant changing of protocols or management changed the said "protocols" whenever they pleased. Some management in store and District managers were unruly and played favorites for the the people that acted like spies. It was like high school with all the cliques. Hard to move up unless you kissed someone's butt to the 3rd degree. Pay was not tha great for the amount of work you'd do.

    Advice to Management

    Figure it out to better serve your employees as well as you try to do for you customers.


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  5. Helpful (2)

    "It was a great place, not any longer..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Employee in Orland Park, IL
    Former Employee - Corporate Employee in Orland Park, IL

    I worked at PLS Financial Services (More than 8 years)

    Pros

    Salary is fair, considering other places. My peers were pretty awesome but for the most part they have let most of them go so they could cut out salaries in each department

    Cons

    Management overlooks those with true potential, morale is at an all time low, medical benefits have plummeted as well.

    Advice to Management

    Do not continue to overlook those that have been with you the longest to cut costs, utilize past knowledge and past culture, as those times made PLS a great place to work and not such a cold, bitter place it has become. The heart of the company is gone...it was great when Dan and Bob were more involved and the door was always open.


  6. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Chicago, IL
    Former Employee - Assistant Store Manager in Chicago, IL

    I worked at PLS Financial Services full-time (More than a year)

    Pros

    Extensive Customer Service and Loan processing Experience

    Cons

    Staff, Location and Company heirarchy


  7. "Good customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Evanston, IL
    Former Employee - Assistant Store Manager in Evanston, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PLS Financial Services full-time (Less than a year)

    Pros

    People are friendly and helpful. Training is amazing and upper management helps you if you have questions.

    Cons

    Hard to get promoted with the company. Seen people who there for over 10 yrs wanted position and was turned down.

    Advice to Management

    N/A


  8. Helpful (1)

    "Good but there is room for imrpovement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Something Specialist in Chicago, IL
    Current Employee - Something Specialist in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PLS Financial Services full-time (More than a year)

    Pros

    I work at the PLS support center and my biggest pro is my team I work with. I have a good manager and great colleagues. The pay is good and the conditions are nice in the office. I like what I do for the most part when I'm not rushed and put under pressure.

    Cons

    Senior Leadership and higher ups are mostly removed and unrealistic. Expedited timelines and unrealistic expectations roll down like snowballs with enterprise initiatives where of course we end up working the extra hours being stressed out about crazy deadlines they set.

    Advice to Management

    More consideration, better communication, better planning. Appreciate the hard work and achievements!


  9. Helpful (1)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Gary, IN
    Current Employee - Customer Service Representative in Gary, IN
    Doesn't Recommend
    Neutral Outlook

    I have been working at PLS Financial Services full-time (Less than a year)

    Pros

    More than minimum wage, easy job for those with cash handling experience

    Cons

    No raises, can't get personal days approved, inexperienced supervisors, Upper management doesn't care about front line employees

    Advice to Management

    Make health benefits available sooner, increase pay, be more considerate of employees


  10. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at PLS Financial Services full-time (Less than a year)

    Pros

    A very good leadership team and they understand employees very well.

    Cons

    So no downsides to mention here


  11. Helpful (2)

    "Terrible experience. Really bad company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Aurora, IL
    Former Employee - Customer Service Representative in Aurora, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PLS Financial Services full-time (More than a year)

    Pros

    If you want to work at a bank you are basically a shoe in with the experience gained at PLS.

    Cons

    -long late shifts
    -really low pay considering all your expected to do.
    -management is terrible


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