PLS Logistics Services Reviews | Glassdoor

PLS Logistics Services Reviews

Updated May 7, 2017
353 reviews

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Full-time Part-time

3.3
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Greg Burns
173 Ratings

353 Employee Reviews

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Pros
Cons
  • Nowhere to go other than build your book of business, benefits are not great (in 16 reviews)

  • The industry does have a high turnover rate but if you are truly willing to put in the work you can find a lot of success (in 31 reviews)

More Pros and Cons

  1. Helpful (2)

    "Pyramid Scheme"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PLS Logistics Services full-time (More than a year)

    Pros

    Quickly shows you what you don't want in a company and a career

    Cons

    Poor Training
    Poor leadership/management
    Lack of accountability and professionalism
    Employees show up late, take long lunches, leave early
    No room for growth or development
    Only successful employees are those that suffer through the longest and get handed down customers of those that left or got fired.
    Lost biggest customer/revenue stream in AK steel and closed 3 offices in a year. Trending downhill fast

    Advice to Management

    Go visit your offices to see what goes on. Establish a real training program and hold people accountable. Diversify company business scope out of steel. Hire quality over quantity.


  2. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PLS Logistics Services full-time

    Pros

    I have the ability to drive my salary. After two years, I have a strong book of business that earns me over $100,000 a year.

    Cons

    Long hours, hard work, intense commitment.

    Advice to Management

    Work on getting more operational support for your sales reps. It can get overwhelming at times.


  3. "Cool"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Having your own book of business

    Cons

    There is slightly too much micromanagement

    Advice to Management

    Set more realistic goals


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  5. "Recruiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PLS Logistics Services full-time

    Pros

    Great coworkers!
    Pay is decent.
    good 1st job for college grads.

    Cons

    Very Stressful
    be prepared to work overtime
    only 20% of AE's will make it past 3 months
    goals are unrealistic

    Advice to Management

    Value your employees and do not just fire them because they don't reach some unrealistic goal.


  6. Helpful (6)

    "Negative Business Model/Ethics"

    Star Star Star Star Star
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PLS Logistics Services full-time

    Pros

    Meet really good people and develop friendships.

    Cons

    One day I observed an employee that transferred from PA to TX did his best and get fired after 2 months. After witnessing a company blatantly disrespect hard working employees I was done.

    Advice to Management

    ...

    PLS Logistics Services Response

    Apr 11, 2017 – Marketing Intern

    We would love if you would contact publicrelations@plslogistics.com with more information about your review.


  7. "Great New Manager (Scottsdale) & Great Resume Builder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PLS Logistics Services full-time (More than 3 years)

    Pros

    Scottsdale just hired a new manager a few months ago who knows what he is doing (Finally). He's been with the company 5+ years and still runs a successful book of business, which is not easy. Great work atmosphere & laid back. Great first job out of school, and experience to include on a resume if successful. Uncapped commissions -- If you're willing to work hard, day in & day out, you can make a lot of money. Don't expect to put in a year or two of hard work & coast, you need to bring it every day to maintain your business & continue to grow and make good money.There is typically a lot of negativity around the offices, surround yourselves by the successful ones (only a few) and you'll be on the right path.

    Cons

    The job is demanding. Again, you must be willing to bring it every day and occasionally work long hours if you want to be successful. However, I've had 4-5 managers at my time with PLS, and the one who is currently in Scottsdale, will give the best chance to be successful. Of course you have to be willing to work, but if you follow his plan, you will be successful. I can't say I agree with a lot of decisions made by upper level management nor comment on the future/outlook of the company. However, that really will not affect you in your position as an Account Executive (Trainee).

    Advice to Management

    Scottsdale manager - Keep doing what you're doing, & the office will finally be successful. To upper level management, take some advice from some of your front line employees who are working the market day in & day out. If you want to keep seasoned employees that have experience, appreciate their work ethic, and come up with more of an incentive structured commission structure. The 20% straight commissions structure is outdated. Be fair to your AE's. Hire mangers based upon skills & attitude & more than favoritism and simply listening to the opinion of 2-3 managers whom have been with the company for years. Whatever they say goes. My best advice, If you want into management, Go work in the Philadelphia or Corporate/SS. The last 8-10 managers have been hired from those locations & in my opinion will continue to come from those locations until their current managers decide to leave the company. Also, the CEO is pretty incompetent but nothing you can do about that. Just go out and party it up with the upper level management and you'll be well on your way to a managerial position in no time. CEO still kicking himself for not selling the company a year an half ago... that has to sting a little.

    PLS Logistics Services Response

    Apr 11, 2017 – Marketing Intern

    Thank you for your feedback. We will pass your comments along to management.


  8. Helpful (4)

    "Pretty bad overall but good for a recent grad for a few months until you can find something better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive Trainee in Pittsburgh, PA
    Former Employee - Account Executive Trainee in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PLS Logistics Services full-time (More than a year)

    Pros

    Fun staff, incentives to do well (example: food rewards, potlucks, etc)... good place to go when you are graduating college and need a job ASAP. It's a great introduction to the working professional world. You'll learn how to hustle, make a lot of calls, be on the phone and handle any situation, and how to not take no for an answer. If anything, this job is great to get some experience before you move to ADP (which, inevitably, you will apply to ADP like most PLS employees). Depending on when you start, the sales benchmarks are reasonable, and you'll earn commissions eventually. Most AETs leave before they earn any commission, but you will receive a salary until you eventually move to commission only, about 18 months into your tenure at PLS. Finally, if your manager likes you, you'll receive leads and customers handed down to you where all you have to do is make a call and you'll get business. This doesn't happen for most, but for the few who have gotten lucky, it's a blessing.

    Cons

    There is very minimal training and development, and a very high turnover. Of a training class of 20 people, only one or two will stay with the company longterm. Many people find better jobs with better salaries, hours, benefits. You're on the phone all day, no matter what and when you leave all of your calls will forward to your personal cellphone and if you don't answer, the calls will roll to someone else's cell. Oftentimes your clients will be rude, not answer your calls, and blame you for things that aren't your fault. You'll also speak with truckers and trucking companies who yell at and belittle you. This is the industry that we're in. Overall working here has made me a much more mean of a person.

    Another big con is the lack of consistency between the offices. During the training phase, you must work 2 Saturday shifts a month. Nothing ever happens during these shifts and nobody ever covered a load. From what I heard, different managers are more relaxed than others when it comes to working these shifts. If someone is making the same pay and working like a dog while the others are barely doing the minimum, that says a lot about the organization and the lack of consistency. On a similar note, the working hours are 7:45 to 5:15 if you're at the cranberry office. Anywhere else, get there before the GSM (around 8-8:30) and you'll be fine. Where's the consistency in that?

    Finally, I felt that the bro culture was terrible for the workplace. I know you're thinking I'm some loser who never got along and that's why I don't like the culture, but you are wrong. I fit in and had great interactions with my team. However, this beer drinking and sports culture doesn't benefit the organization in anyway since there is such a high turnover at PLS. These are my experiences and you can choose to take my advice or leave it, but if it came down to another job opportunity and PLS, I'd choose the other job. Or, at the very minimum, be prepared for this type of sales culture. From what I understand, every freight brokerage culture is like this, including TQL - PLS' biggest competitor.

    At the cranberry office alone, several top performing people who had been with the company for anywhere from 10 to 20 years just up and quit. If you ask me, that says more about PLS than any review online ever could.

    Advice to Management

    Hire better GSMs who will be consistent and there for their team, after hours or on weekends.

    PLS Logistics Services Response

    Apr 11, 2017 – Marketing Intern

    Thank you for your extensive feedback on your time with PLS. We will pass your comments on to management.


  9. Helpful (1)

    "First Job Out Of College"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PLS Logistics Services full-time

    Pros

    -Great office environment.
    -Able to ask questions to anyone and get feedback.

    Cons

    -Strict sales goals that you have to meet or they let you go.
    -Constantly bringing in new employees to keep office full because people get let go.

    PLS Logistics Services Response

    Apr 11, 2017 – Marketing Intern

    Thank you for your feedback about your time with PLS!


  10. "Great experience and great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Track & Trace Operator in Pittsburgh, PA
    Former Employee - Track & Trace Operator in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PLS Logistics Services full-time (Less than a year)

    Pros

    PLS employs great people who then form incredible teams. It's nice to work with those who share the same values. You can learn and get experience from true professionals.

    Cons

    Still few improvements possible re working conditions in some offices, but they are working on it.

    Advice to Management

    Keep in mind that appreciation motivates and inspires to perform better.

    PLS Logistics Services Response

    Apr 11, 2017 – Marketing Intern

    Thank you for your feedback about your time with PLS!


  11. "Customer support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Cranberry Township, PA
    Current Employee - Customer Support in Cranberry Township, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PLS Logistics Services (More than a year)

    Pros

    Competitive salary and flexible work hours
    Good place to start your career with opportunity to move up
    Friendly staff

    Cons

    Communication is needed more between management and employees

    PLS Logistics Services Response

    Apr 11, 2017 – Marketing Intern

    Thank you for your feedback about your time with PLS! We will pass on your comments to management.


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