PNC Financial Services Group Reviews in Chicago, IL | Glassdoor

PNC Financial Services Group Chicago Reviews

Updated March 16, 2017
76 reviews

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Chicago, IL

2.5
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
30 Ratings

76 Employee Reviews

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Pros
  • Work life balance is pretty good at PNC (in 302 reviews)

  • Opportunity to work from home (depending on role) (in 63 reviews)

Cons
  • There is a need for work/life balance (in 83 reviews)

  • Disconnect from upper management to employees (in 112 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Work/Life Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Sales Consultant in Chicago, IL
    Current Employee - Financial Sales Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than a year)

    Pros

    All training is done in house, and the company has all the benefits you could imagine. Banking hours are a standard 9-5, with bonus holidays.
    Work rarely comes home with you, and the majority of sales are done in person; or with per-researched leads.

    Cons

    Incentive/Commission Structure is limited, and only top performers in the region really earn a notable bonus. Since the company focuses on both external and internal sales, you are essentially competing against your coworkers at other branches.
    Upward growth is not clear, nor really available for the majority of employees.

    Advice to Management

    Bolster up incentive structure to make individual profits more accessible.


  2. "Claims to help customers with financial well being but does otherwise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banker in Chicago, IL
    Former Employee - Banker in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PNC Financial Services Group full-time (More than a year)

    Pros

    The vacation and holidays are the best. There can be some sort of opportunity I am just blinded by all of the nonsense.

    Cons

    They expect a lot from you such as pushing sales, cold calling, filling out redundant forms as busy work, and etc. Upper management have their favorites so what you may have to do it could be optional for their favorite worker.

    Advice to Management

    Actually listen to your workers with some sort of compassion and act on it. This company already has bad retention so I think you should try to figure out why...


  3. Helpful (1)

    "Comfortable Job With Limited Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Chicago, IL
    Current Employee - Project Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than 3 years)

    Pros

    Great health benefits and work/life balance, ability to work from home up to 2 days a week

    Cons

    Pay is below market and either receiving a raise or a promotion takes more effort than it is worth. Because of the pay, and limited growth opportunity, I believe many employees at PNC are disengaged and/or simply content to stay in their position and receive a promotion once they are next in line. Expectations can be unrealistic and direction minimal, everyone is constantly juggling multiple priorities and it can be difficult to bring groups together to make a decision given limited availability and focus. Senior leadership rewards "yes-men" and people who take too much on to their plates, leaving the rest to bear the burden.

    Advice to Management

    When undergoing a multi-year, multi-million dollar initiative, pay your employees fairly and provide motivation for good work. There are too many instances in which the blind are leading the blind-- we often try our best but can easily be burned out without recognition or incentive to trudge forward.


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  5. "Lack of communication between branches and upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend

    I worked at PNC Financial Services Group (More than 3 years)

    Pros

    None other than the hours of business

    Cons

    I worked at a LMI branch and we were left out on an island with no direction or communication from the Regional managers or other upper management. We only had a branch manager for half of my threes years of employment.

    We never heard or saw upper management, business partners being business bankers, mortgage, or investment bankers. We consistently made referrals but never heard back from business partners.

    Doesn't matter where you live, they pay the same amount for the position


  6. Helpful (1)

    "Every which way but not the right way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Specialist in Chicago, IL
    Former Employee - Financial Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They have decent benefits for employees.

    Cons

    They do not take care of their employees. Specifically, they are not transparent about the incentive plan. They also are not the best communicators and do not lead organizational change well.

    Advice to Management

    Get everyone on the same page and align the goals. Treat employees with respect.


  7. "Good, secure company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Sales Consultant in Chicago, IL
    Current Employee - Financial Sales Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than a year)

    Pros

    conservative company, willing to coach you to help you achieve your goals.

    Cons

    boring work, difficult to advance, low raises

    Advice to Management

    reward good, loyal employees with raises and promotions


  8. Helpful (2)

    "The Next Wells Fargo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wealth Management in Chicago, IL
    Former Employee - Wealth Management in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PNC Financial Services Group full-time (More than 5 years)

    Pros

    They have a lot of branches in the area

    Cons

    Most unethical place I"ve ever worked and it comes from the top down especially in Chicago. Clients are nothing more than a number on a sales report. Management is untouchable and scapegoats client facing employees rather than reviewing a broken culture with an incentive system that pits groups against each other such as Retail Brokerage and Weatlh Management. Retail Brokers are 100% commissioned meaning, if they can convince you to buy an annuity you don't need, they will then turn it over to Wealth to sell you a lackluster discretionary investment portfolio at 1.35% a year and try and convince you it's a great value because you have a team of 6 "specialists" around you that do basically jack squat. When they were Nat City, they didn't attact top talent, that group is likely all managers now and it just gets worse and worse. Morale is always low, turn over is high, compensation plans are horrible and lead to bad behavior not in the clients best interest. If you're shocked at the Wells Fargo story of opening fake accounts for clients, PNC isn't far off. My only advice if you are a client there is, run.

    Advice to Management

    Act on your awful employee surveys, you know what the problems are.


  9. Helpful (1)

    "Not Worth Your Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Banker in Chicago, IL
    Former Employee - Universal Banker in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at PNC Financial Services Group (Less than a year)

    Pros

    40 hour work week in a air conditioned building.

    Cons

    Pretty dishonest about potential earnings available for bonuses. Most branches don't get their CIQ bonus and with everyone fighting for the small amount of customers barely anyone makes quarterly goals so most people don't make much more then salary which is like $15 a hour. Everyone is always stressed with all the rules and changes to banking rules. Customers are always bothered by all the turnover and new people. You have so much to learn and just not worth it for the low pay. Might be nice if your out of highschool or just out of college as a stepping stone for something else.

    Advice to Management

    Understand that their is way too much information, and if you want to keep quality people you have to actually have bonuses that are enticing. There is a lot of training but it seems like no one really knows what their doing so it's hard to find anyone who can help you when your new. Must pay more if you want to keep good people.


  10. Helpful (2)

    "Managers are not held accountable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Supervisor in Chicago, IL
    Current Employee - Teller Supervisor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PNC Financial Services Group full-time (Less than a year)

    Pros

    -low traffic
    -large training groups
    -easy to ascend
    -training prior to entering the role

    Cons

    -managers are untouchable
    -upper management needs to reprimand managers
    -low pay
    -work/balance not fair due to events

    Advice to Management

    Management needs to reprimand managers as managers do onto their employees. Managers can work around half of what a typical employee works. Managers should be more involved with their employees and have a better connection. Managers spend the least amount of time in the branches and tellers supervisors are left with more work to do since they do not support the branch. Managers cannot come back to the workplace after drinking and not go through corrective action. They should not be allowed to literally copy and paste the signature cards to correct an error, the customer should be informed and made aware in order to resign the signature card. Managers are untouchable which is pitiful.


  11. "Proof Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Proof Operator in Chicago, IL
    Former Employee - Proof Operator in Chicago, IL

    I worked at PNC Financial Services Group part-time (More than 5 years)

    Pros

    It was a fun, fast paced, low stressed operations center. Decent benefits offered for part time employees.

    Cons

    The pay and incentive program needs improvement.



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