PNC Financial Services Group Reviews in Cleveland, OH | Glassdoor

PNC Financial Services Group Cleveland Reviews

Updated March 26, 2017
146 reviews

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Cleveland, OH Area

3.4
Star Star Star Star Star
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Approve of CEO
PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
56 Ratings

146 Employee Reviews

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Pros
  • great focus on work life balance (in 315 reviews)

  • Opportunity to work from home (depending on role) (in 64 reviews)

Cons
  • There is a need for work/life balance (in 84 reviews)

  • Disconnect from upper management to employees (in 112 reviews)

More Pros and Cons

  1. "Senior Internal Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Auditor in Cleveland, OH
    Former Employee - Internal Auditor in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time (Less than a year)

    Pros

    Great benefits and work flexibility

    Cons

    Lower salary and technology is not too advanced

    Advice to Management

    Continue with work flexibility options


  2. Helpful (1)

    "N/A"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time (More than 10 years)

    Pros

    The vacation and personal days.

    Cons

    It is hard to advance

    Advice to Management

    Management needs to be consistent.


  3. "None"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Banker in Cleveland, OH
    Current Employee - Mortgage Banker in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than 3 years)

    Pros

    Really Great place to work!!!!

    Cons

    Could have better training programs


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  5. Helpful (2)

    "Not the worst, but not the greatest."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PNC Financial Services Group full-time (More than 8 years)

    Pros

    401K match, up to 4%
    3% pension, which fully vests after 2 years.
    Parental leave is generous for both male and female employees.
    Tuition reimbursement, although it’s a bit chintzy. The annual plan limit of $5200 only counts toward instructor fees. Books and other school fees aren’t covered, and those can make up nearly 1/3 of a school bill.

    Cons

    One of the lowest paying financial institutions. Rampant turnover at all levels. Upward mobility is extremely limited. Moving past middle management is nearly impossible, as there seems to be a select group of employees who rotate high level responsibilities. The rest of us are basically stuck with lateral movements if we want a more diverse work experience. If you do happen to secure a promotion, your raise will either be at the minimum for your new position, or no more than 10% of what you’re currently making – basically, whichever is less. This company is notoriously terrible for those who want to be long term employees. It’s a known fact that you’re better off leaving then coming back if you want to raise your paycheck. The medical benefits get worse every year. I could go on and on...

    Advice to Management

    Get it together. The disorganization and fire drills when the unexpected happens is out of control. So much red tape, so little time. You seriously need to invest more into your employee's paychecks rather than continuing to flush funds down the toilet with Pathfinder revamps and fancy worksheets for "employee owned" career management. It's all laughable.


  6. "Pnc Pnc"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Technical Director Bank in Willoughby, OH
    Former Employee - Customer Service Representative Technical Director Bank in Willoughby, OH
    Doesn't Recommend
    No opinion of CEO

    I worked at PNC Financial Services Group part-time (Less than a year)

    Pros

    Very good company to work for, they give you a free accounts and are very kind. Of course the relationship you build with your coworkers and the usual customers.

    Cons

    The company wants you to offer credit cards and accounts but didn't offer training on what to were supposed to sale. People leave often.

    Advice to Management

    Pay front line employees more


  7. Helpful (1)

    "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Cleveland, OH
    Current Employee - Customer Service in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management is friendly and helpful, many opportunities to further your career. Professional training will cover everything that you may need for your position. Very competitive benefits package (I love education reimbursement).

    Cons

    High turnover. Entry level pay scale is way below average (that is why turnover is high); many people prefer to have more pay than holidays but voice never being heard.

    Advice to Management

    To upper management: increase pay scale!!


  8. "Treasury Management Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Management Sales Officer in Cleveland, OH
    Current Employee - Treasury Management Sales Officer in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than 3 years)

    Pros

    Management support and development program

    Cons

    Ongoing salary increases compared to other banks

    Advice to Management

    Continue to support development associates


  9. Helpful (1)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Sales Representative in Cleveland, OH
    Current Employee - Branch Sales Representative in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than a year)

    Pros

    Excellent work to life balance

    Cons

    Not paid enough for the work expectations


  10. Helpful (1)

    "Good, not Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Service and Sales Representative in Cleveland, OH
    Current Employee - Branch Service and Sales Representative in Cleveland, OH

    Pros

    Definitely care about the well-being of their employees and provide resources to ensure employees are happy and healthy.

    Cons

    Getting good customer service scores sometimes becomes the only focus, wish they would emulate it after Olympic-style scoring where highest and lowest score is omitted to account for anomalies. PNC is on the lower-paying end of banks. Some management teams are unwilling to help their employees move up/on to different positions. Training does not properly prepare employees for actual customer-facing interactions.

    Advice to Management

    Don't let CIQ drive everything or belittle employees over random bad scores. Continually check in with employees to ensure they are happy with their job placement. More on-the-job training and guided practice.


  11. "Bank Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Cleveland, OH
    Former Employee - Bank Teller in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time

    Pros

    Good hours , good training

    Cons

    Pay is not good, can be very stressful , old systems


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