PNC Financial Services Group Reviews in Raleigh, NC | Glassdoor

PNC Financial Services Group Raleigh Reviews

Updated September 14, 2016
14 reviews

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Raleigh, NC

3.7
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
5 Ratings

14 Employee Reviews

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Pros
Cons
  • There is a need for work/life balance (in 83 reviews)

  • Disconnect from upper management to employees (in 109 reviews)

More Pros and Cons

  1. Helpful (1)

    "Branch Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Raleigh, NC
    Current Employee - Branch Manager in Raleigh, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time

    Pros

    Compared to other big banks PNC is far better in regards to sales expectations and pressure. Very good benefits and culturally inclusive

    Cons

    Branch managers wear too many hats. BMs are for running the branch operationally, sales coach and be a business banker. AND like every other big bank there is a glass ceiling above branch managers

    Advice to Management

    Pay for talent and it will stay


  2. Helpful (2)

    "Middle of the road"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Raleigh, NC
    Current Employee - Customer Service Associate in Raleigh, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    PNC has great benefits when it comes to insurance, HSA, and 401k contribution matches. Not all branches are open on Saturday so rotating at other branches makes it so you only work about every 6th Saturday.

    Cons

    Compared to other financial institutions the wages are considerably low. Most upper management has never actually worked in a branch which makes certain goals unrealistic. Low wages and high stress within a branch causes a large amount of turnover in branches.


  3. Helpful (2)

    "Good Company overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Raleigh, NC
    Former Employee - Branch Manager in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time (More than 3 years)

    Pros

    Good ongoing coaching & training. If a hard worker and enjoy having goals and being rewarded for achieving them this is a great place to succeed. They truly believe in staying ahead of the game so there is a lot of new things introduced constantly. Reinforced a lot of skills that you will be able to use in any future position you hold. ie. customer service skills - they use Gallop surveys so learn importance of being on game 24/7.

    Cons

    Company believes in micromanaging so have to do a lot of things just to satisfy someone "up there". Change is good but sometimes too much change to fast with no apparent reason. As soon as get used to doing things one way it changes.

    Advice to Management

    Listen to employee feedback more. Make sure right people are in the right positions.


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  5. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Sales in Raleigh, NC
    Former Employee - Financial Sales in Raleigh, NC
    Recommends
    Positive Outlook

    I worked at PNC Financial Services Group (More than 3 years)

    Pros

    Really allow us to keep the customer in mind when making financial decisions. Great tools to help us find best solutions for customers.

    Cons

    Sometimes can be a bit of a hectic place to work. Always short staffed. Also pay grade is 18% lower than the national average.

    Advice to Management

    Ensure that you hire people who actually plan on staying with the company. We work hard, pay your employees for doing so.


  6. "Great company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Raleigh, NC
    Current Employee - Customer Service Associate in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group (Less than a year)

    Pros

    Room for growth after 1 year

    Cons

    Low salary and lots of turnover


  7. Helpful (1)

    "Lead Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Business Analyst in Raleigh, NC
    Current Employee - Lead Business Analyst in Raleigh, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company to come and grow and learn. They have internal tools that help you grow in your job and they invest in your future. Great atmosphere that allows you to work from home.

    Cons

    Salaries should be up to average for the jobs. Some markets pay more than others for the sane positions. Raises are minimum and some managers play favorites even to the people who under perform. Oh, Insurance is horrible... You pay our of pocket for everything.

    Advice to Management

    Look at salaries across the board and see if they need to be raised. in this economy people are jumping ship and going for the money. Also, reward the hard workers based on their performance not if you lik them or not. Listen to what your team is saying.


  8. "customer service associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Negative Outlook

    I worked at PNC Financial Services Group full-time (More than a year)

    Pros

    closed to my home

    Cons

    managers still following RBC rules.

    Advice to Management

    work smarter


  9. "Would NOT recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook

    Pros

    Good company, but not a good company to work for.

    Cons

    Level of micro-management was off the charts. Inexperienced teammates that only care about themselves.


  10. "PNC Bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSC in Raleigh, NC
    Current Employee - FSC in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (Less than a year)

    Pros

    Excellent work environment; strong support.

    Cons

    High sales revenue threshhold requirement.


  11. Helpful (4)

    "Things are going downhill swiftly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Supervisor I in Raleigh, NC
    Former Employee - Teller Supervisor I in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PNC Financial Services Group full-time (More than 5 years)

    Pros

    The relationships I developed with my team and customers was fantastic. There is a pension program, the PTO policies for full time employees are fair. When the technology works, there is great benefit to offer customers to compete with other area banks.

    Cons

    It's becoming known in certain circles as "BOA 2.0". Policies and standards are constantly changing and becoming more like Wells Fargo and BOA to compete with the share of households those companies have. The sales pressure is intense, and it's hard to balance the operational duties with everything expected sales-wise. There is also a severe shortage of staffing in the branches, and branch managers are working nearly 50 hours a week as they are the only salaried positions. The rest of the staff is constantly working at a disadvantage, without lunch breaks, without adequate coverage, which makes it nearly impossible to achieve the sales and service results expected.

    Advice to Management

    Things are still different in the South. We don't want to work 7 days a week, and more and more of our customers are leaving for smaller community banks because they are not seeing what PNC promised when they moved in. And you are losing good people because of the sales-focused mentality.



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