PNC Financial Services Group Reviews in Raleigh, NC | Glassdoor

PNC Financial Services Group Raleigh Reviews

Updated June 6, 2017
18 reviews

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Raleigh, NC

3.5
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
9 Ratings

18 Employee Reviews

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Pros
  • great focus on work life balance (in 338 reviews)

  • I get to work from home 2 days a week & my work days are Monday through Friday (in 69 reviews)

Cons
  • Work/Life balance can be difficult (in 96 reviews)

  • Again, upper management could be a little better informed (in 122 reviews)

More Pros and Cons

  1. "Financial Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Assistant in Raleigh, NC
    Former Employee - Financial Assistant in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time (More than 3 years)

    Pros

    Great working environment and great over-all atmosphere.

    Cons

    A few minor annoyances but nothing that you can't get used to.

    Advice to Management

    Keep it up!


  2. Helpful (2)

    "Better Options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Sales Consultant in Raleigh, NC
    Former Employee - Financial Sales Consultant in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PNC Financial Services Group full-time (More than a year)

    Pros

    Bank experience on resume.

    Cons

    Micro-managed from Pittsburg resulting in prohibitive amounts of paperwork which get in the way of accomplishing actual responsibilities relevant to the job description.

    Advice to Management

    Try your policies out for a day in the life of a ground level employee then throw them all out the window and put something in place that actually works. It would also be a good idea to pay better than minimum wage for a position requiring a 4 year degree.

  3. Helpful (8)

    "Still here but not sure why.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Banker in Raleigh, NC
    Current Employee - Business Banker in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PNC Financial Services Group (More than 3 years)

    Pros

    Banking hours. Federal holidays. Connect with great people internal and external. Most leave for competitor banks for more pay though. Great place to cut your teeth in banking.

    Cons

    1. They have less than 2% market share in North Carolina but expect the sales staff to meet exact same goals as employees in the home market of Pittsburgh.
    2. The customer facing technology is great. The technology the employees use is garbage and never works.
    3. Horrible turnover and horrible pay from a competitive standpoint in banking
    4. Very little promotion from within
    5. PNC has record profits but always finds reasons to not give employees a raise. I know folks who have gone 24 months with no increase at all
    6. Ultra conservative lending guidelines
    7. Way to many tracking sheets used and check in calls
    8. Most managers are overwhelmed and stressed to try and keep up with micro management expectations on them.
    9. Horrible internal leads. Same multi channel leads over and over.
    10. The insurance provided does not cover crap. It's horrible and overpriced.

    Advice to Management

    If you wish to grow market share in the southeast you MUST do it differently then you do up north. Things are done at a slower pace on a true relationship level. You can't go on one sales call and expect the entire relationship day 2. You need to spend money to make money here and the market is saturated with banks who get that and really entertain top prospects and clients. Nobody and I mean nobody knows what PNC is in the southeast. That is the first step to building the brand here. Get the word out! Also pay for true talent. Stop hiring green employees and expecting sales growth. Pay for true local talent and watch it grow. Don't cut corners here.


  4. "Branch sales and service associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Financial Sales Consultant in Raleigh, NC
    Current Employee - Branch Financial Sales Consultant in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (Less than a year)

    Pros

    Culture, benefits, competitive salary.

    Cons

    Saturday hours worked on an occasion.


  5. Helpful (1)

    "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Raleigh, NC
    Current Employee - Branch Manager in Raleigh, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time

    Pros

    Compared to other big banks PNC is far better in regards to sales expectations and pressure. Very good benefits and culturally inclusive

    Cons

    Branch managers wear too many hats. BMs are for running the branch operationally, sales coach and be a business banker. AND like every other big bank there is a glass ceiling above branch managers

    Advice to Management

    Pay for talent and it will stay


  6. Helpful (2)

    "Middle of the road"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Raleigh, NC
    Current Employee - Customer Service Associate in Raleigh, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    PNC has great benefits when it comes to insurance, HSA, and 401k contribution matches. Not all branches are open on Saturday so rotating at other branches makes it so you only work about every 6th Saturday.

    Cons

    Compared to other financial institutions the wages are considerably low. Most upper management has never actually worked in a branch which makes certain goals unrealistic. Low wages and high stress within a branch causes a large amount of turnover in branches.


  7. Helpful (2)

    "Good Company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Raleigh, NC
    Former Employee - Branch Manager in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time (More than 3 years)

    Pros

    Good ongoing coaching & training. If a hard worker and enjoy having goals and being rewarded for achieving them this is a great place to succeed. They truly believe in staying ahead of the game so there is a lot of new things introduced constantly. Reinforced a lot of skills that you will be able to use in any future position you hold. ie. customer service skills - they use Gallop surveys so learn importance of being on game 24/7.

    Cons

    Company believes in micromanaging so have to do a lot of things just to satisfy someone "up there". Change is good but sometimes too much change to fast with no apparent reason. As soon as get used to doing things one way it changes.

    Advice to Management

    Listen to employee feedback more. Make sure right people are in the right positions.

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Sales in Raleigh, NC
    Former Employee - Financial Sales in Raleigh, NC
    Recommends
    Positive Outlook

    I worked at PNC Financial Services Group (More than 3 years)

    Pros

    Really allow us to keep the customer in mind when making financial decisions. Great tools to help us find best solutions for customers.

    Cons

    Sometimes can be a bit of a hectic place to work. Always short staffed. Also pay grade is 18% lower than the national average.

    Advice to Management

    Ensure that you hire people who actually plan on staying with the company. We work hard, pay your employees for doing so.


  9. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Raleigh, NC
    Current Employee - Customer Service Associate in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group (Less than a year)

    Pros

    Room for growth after 1 year

    Cons

    Low salary and lots of turnover


  10. Helpful (1)

    "Lead Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Business Analyst in Raleigh, NC
    Current Employee - Lead Business Analyst in Raleigh, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company to come and grow and learn. They have internal tools that help you grow in your job and they invest in your future. Great atmosphere that allows you to work from home.

    Cons

    Salaries should be up to average for the jobs. Some markets pay more than others for the sane positions. Raises are minimum and some managers play favorites even to the people who under perform. Oh, Insurance is horrible... You pay our of pocket for everything.

    Advice to Management

    Look at salaries across the board and see if they need to be raised. in this economy people are jumping ship and going for the money. Also, reward the hard workers based on their performance not if you lik them or not. Listen to what your team is saying.


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