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PNC Financial Services Group Reviews
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    PNC Financial Services Group Reviews

    Updated July 22, 2017
    3,503 reviews

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    Full-timePart-time
    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    PNC Financial Services Group President and Chief Executive Officer William S. Demchak
    William S. Demchak
    1,199 Ratings

    3,503 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • great focus on work life balance (in 334 reviews)

    • I get to work from home 2 days a week & my work days are Monday through Friday (in 65 reviews)

    Cons

    • Work/Life balance can be difficult (in 92 reviews)

    • Again, upper management could be a little better informed (in 119 reviews)

    More Pros and Cons
    1. Featured Review

      "1st time in call center, great experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Pittsburgh, PA
      Current Employee - Customer Service Representative in Pittsburgh, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PNC Financial Services Group full-time (Less than a year)

      Pros

      Good work environment. Growth is promoted. Best job I've have to date truthfully.

      Cons

      Be prepared, this is still a call center job so its not for everyone.

      Advice to Management

      Stay organized!

    2. "Good but nothing special"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Relationship Manager in Phila, PA
      Current Employee - Relationship Manager in Phila, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PNC Financial Services Group full-time (More than 3 years)

      Pros

      -Great company culture
      -Upper management and Senior Executives are transparent (most of the time) about upcoming changes and try to make sure that they benefit the employees
      -A lot of effort put into training employees that are in management and more advanced sales roles
      -Lots of recent efforts to improve technology and customer experience

      Cons

      -Salary is not very competitive - other banks will pay significantly more in base
      -Constant changes to incentive and bonus structure, not very easy to make top tier to unlock most attractive bonus
      -Constant changes in sales focus and expectations
      -some turnover and office politics, and most of the senior managers do not enact change where it is clearly needed

      Advice to Management

      more competitive compensation

      3. Join the PNC Financial Services Group team
      See Our Latest Jobs

    3. "Branch Manager In Store"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Branch Manager in Woodbridge, VA
      Former Employee - Branch Manager in Woodbridge, VA
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I worked at PNC Financial Services Group full-time (More than a year)

      Pros

      Built on Integrity and ongoing training

      Cons

      Very punitive culture and hard sales pressure

      Advice to Management

      Unethical sales practice happens all the time and another Wells Fargo scandal is just waiting to happen. It is one thing to announce that unnecessary sales pressure is forbidden and should be reported, but another thing to hold regional and market level management accountable to this.

    4. "Overall nice place to work at."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Branch Sales and Service Representative in Melbourne, FL
      Current Employee - Branch Sales and Service Representative in Melbourne, FL
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at PNC Financial Services Group full-time (More than a year)

      Pros

      Great working environment; sales goals are demanding but certainly reasonable and achievable.

      Cons

      The pay is a little low for this position, compared to other competitors.

    5. "PNC review by former employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Administrative Assistant in Burlington, MA
      Former Employee - Administrative Assistant in Burlington, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at PNC Financial Services Group full-time (More than 10 years)

      Pros

      Innovative company interested in providing superior customer service in all aspects of financial management.
      Excellent work environment with focus on effective communication, transparency, collaboration, career development, process improvement, risk management, and work life balance.
      Very generous benefits package and extensive resources to help promote employee health.

      Cons

      Footprint of business outside of Massachusetts. Need further development in Massachusetts.

    6. "Senior Mortgage Processor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Mortgage Processor in Downers Grove, IL
      Current Employee - Senior Mortgage Processor in Downers Grove, IL
      Doesn't Recommend

      Pros

      Company promotes healthy living. There is a gym on site and location is easy to get to.

      Cons

      Too many hands touch the files, there are several departments for even the smallest task. This increases room for error and is not customer focused.

    7. "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Saint Louis, MO
      Former Employee - Anonymous Employee in Saint Louis, MO
      Recommends
      Positive Outlook

      I worked at PNC Financial Services Group full-time (More than a year)

      Pros

      The culture, benefits, and the hours are great.

      Cons

      Unecessary meetings. High turn over

      Advice to Management

      Work on turn over of the tellers

    8. Helpful (1)

      "Banker"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Banker in Springfield, OH
      Former Employee - Banker in Springfield, OH
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at PNC Financial Services Group full-time (More than a year)

      Pros

      Close to my home adress.

      Cons

      This company and their management and upper management don't take care of people

      Advice to Management

      Human Resources does not hear employee s opinions against management. Worst bank I worked for.

    9. "Great place to work, not great pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Product Manager in Cleveland, OH
      Current Employee - Product Manager in Cleveland, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PNC Financial Services Group full-time (More than a year)

      Pros

      Excellent place to work, great people, lenient WFH and vacation/sick day policy, employee groups allow you to get more involved, leadership feels genuine and passionate about the people

      Cons

      Pay is not competitive to market, at least in Technology/Digital

    10. "Assistant Branch Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Assistant Manager in Cleveland, OH
      Current Employee - Assistant Manager in Cleveland, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PNC Financial Services Group full-time (More than 5 years)

      Pros

      Benefits, ability to grow with company, lots of opportunity to advance.

      Cons

      Salary is not competitive with other institutions or enough for responsibilities

      Advice to Management

      Listen to your teams that are performing

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