PNC Financial Services Group Reviews | Glassdoor

PNC Financial Services Group Reviews

Updated July 22, 2017
3,503 reviews

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3.3
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
1,199 Ratings

3,503 Employee Reviews

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Pros
  • great focus on work life balance (in 334 reviews)

  • I get to work from home 2 days a week & my work days are Monday through Friday (in 65 reviews)

Cons
  • Work/Life balance can be difficult (in 92 reviews)

  • Again, upper management could be a little better informed (in 119 reviews)

More Pros and Cons

  1. Featured Review

    "1st time in call center, great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (Less than a year)

    Pros

    Good work environment. Growth is promoted. Best job I've have to date truthfully.

    Cons

    Be prepared, this is still a call center job so its not for everyone.

    Advice to Management

    Stay organized!


  2. "Good but nothing special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Phila, PA
    Current Employee - Relationship Manager in Phila, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than 3 years)

    Pros

    -Great company culture
    -Upper management and Senior Executives are transparent (most of the time) about upcoming changes and try to make sure that they benefit the employees
    -A lot of effort put into training employees that are in management and more advanced sales roles
    -Lots of recent efforts to improve technology and customer experience

    Cons

    -Salary is not very competitive - other banks will pay significantly more in base
    -Constant changes to incentive and bonus structure, not very easy to make top tier to unlock most attractive bonus
    -Constant changes in sales focus and expectations
    -some turnover and office politics, and most of the senior managers do not enact change where it is clearly needed

    Advice to Management

    more competitive compensation

  3. "Branch Manager In Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Woodbridge, VA
    Former Employee - Branch Manager in Woodbridge, VA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at PNC Financial Services Group full-time (More than a year)

    Pros

    Built on Integrity and ongoing training

    Cons

    Very punitive culture and hard sales pressure

    Advice to Management

    Unethical sales practice happens all the time and another Wells Fargo scandal is just waiting to happen. It is one thing to announce that unnecessary sales pressure is forbidden and should be reported, but another thing to hold regional and market level management accountable to this.


  4. "Overall nice place to work at."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Sales and Service Representative in Melbourne, FL
    Current Employee - Branch Sales and Service Representative in Melbourne, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time (More than a year)

    Pros

    Great working environment; sales goals are demanding but certainly reasonable and achievable.

    Cons

    The pay is a little low for this position, compared to other competitors.


  5. "PNC review by former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Burlington, MA
    Former Employee - Administrative Assistant in Burlington, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time (More than 10 years)

    Pros

    Innovative company interested in providing superior customer service in all aspects of financial management.
    Excellent work environment with focus on effective communication, transparency, collaboration, career development, process improvement, risk management, and work life balance.
    Very generous benefits package and extensive resources to help promote employee health.

    Cons

    Footprint of business outside of Massachusetts. Need further development in Massachusetts.


  6. "Senior Mortgage Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Mortgage Processor in Downers Grove, IL
    Current Employee - Senior Mortgage Processor in Downers Grove, IL
    Doesn't Recommend

    Pros

    Company promotes healthy living. There is a gym on site and location is easy to get to.

    Cons

    Too many hands touch the files, there are several departments for even the smallest task. This increases room for error and is not customer focused.


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook

    I worked at PNC Financial Services Group full-time (More than a year)

    Pros

    The culture, benefits, and the hours are great.

    Cons

    Unecessary meetings. High turn over

    Advice to Management

    Work on turn over of the tellers

  8. Helpful (1)

    "Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banker in Springfield, OH
    Former Employee - Banker in Springfield, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PNC Financial Services Group full-time (More than a year)

    Pros

    Close to my home adress.

    Cons

    This company and their management and upper management don't take care of people

    Advice to Management

    Human Resources does not hear employee s opinions against management. Worst bank I worked for.


  9. "Great place to work, not great pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Cleveland, OH
    Current Employee - Product Manager in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than a year)

    Pros

    Excellent place to work, great people, lenient WFH and vacation/sick day policy, employee groups allow you to get more involved, leadership feels genuine and passionate about the people

    Cons

    Pay is not competitive to market, at least in Technology/Digital


  10. "Assistant Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Cleveland, OH
    Current Employee - Assistant Manager in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than 5 years)

    Pros

    Benefits, ability to grow with company, lots of opportunity to advance.

    Cons

    Salary is not competitive with other institutions or enough for responsibilities

    Advice to Management

    Listen to your teams that are performing


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