PNC Financial Services Group 3,274 Reviews | Glassdoor

PNC Financial Services Group Reviews

Updated March 30, 2017
3,274 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
1,075 Ratings

3,274 Employee Reviews

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Pros
  • Work life balance is pretty good at PNC (in 302 reviews)

  • Opportunity to work from home (depending on role) (in 63 reviews)

Cons
  • There is a need for work/life balance (in 83 reviews)

  • Disconnect from upper management to employees (in 112 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great work environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Sales and Service Associate in Marietta, GA
    Current Employee - Branch Sales and Service Associate in Marietta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time (More than 5 years)

    Pros

    Everyone has the opportunity to succeed. Good benefits packages and bonus structure is awesome from the start of our career

    Cons

    Sometimes it is difficult to receive a pay raise and customer service reviews can ruin your bonus at the end of the quarter

    Advice to Management

    Receive more feedback from employees


  2. "fsc"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group full-time

    Pros

    nice benefits with pto and vacations

    Cons

    bad management and backstabbing employees


  3. "Personal Banking is a good job, but it doesn't always pay well."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker
    Current Employee - Personal Banker
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than 3 years)

    Pros

    This job has good benefits, teaches you a lot about personal finance, and has relatively good time off / vacation policies. In this role you can do a little bit of everything:

    Open accounts (checking, savings, business, estates, trusts, safe deposit boxes, etc), talk about overdrafts, take applications (credit card, personal loans, auto, home equities, mortgage, etc.), notary services, power of attorney, process death certificates, hold account reviews, do maintenance to accounts of walk-in customers, make calls to set appointments...the list goes on.

    Cons

    PNC doesn't always pay a lot. Few branch employees earn sizable bonuses For example, I am one of the top sales people in my region and I have been with the company for 3 years, but I have yet to gross over $35,000 annual income.

    After being at the job for a while you might not see yourself becoming a branch manager or business banker. If you're like me you'll think retail banking is a good foundation, but you don't see yourself in retail banking dealing with the same types of customer issues day in and day out for the rest of your career. It's true that in the pros I listed an array of different tasks that you'll be doing on the job, but after a while you will have essentially mastered the tasks you will be doing (for the most part) on a daily basis. The pro was that you learn a lot. The con is after awhile you don't feel very intellectually challenged (for the most part)...and you feel like you could be making more money.

    Advice to Management

    My advice to PNC management is to step up their internal recruiting/training. Actively hiring from within for key roles should be just as important as informing retail employees about all career paths they can take, including careers outside of retail banking. One downfall to the rigid structuring of the daily tasks within a branch is that it doesn't leave the employees with much time or attention to look beyond the retail space for advancement opportunities. My suggestion would be to send retail employees to shadow other PNC employees in different roles just like we get sent to monthly/quarterly meetings. I don’t mean to say, let the employees know that they can ask to shadow a particular individual of their choosing, and “we’ll set it up eventually”. PNC is big. It’s intimidating looking at the job boards and seeing all the job titles, but not really knowing what the jobs are like. I suggest that mandatory job shadowing should become part of the culture for retail employees whom have been in their roles for more than a year and are interested in either advancement, education through experiential learning, or relocation. I think this will help PNC keep the talent that it has help to cultivate.


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  5. "Great workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Management Sales Officer in Washington, DC
    Current Employee - Treasury Management Sales Officer in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than 8 years)

    Pros

    Very flexible, want you to succeed, knowledgeable management after a certain level, good benefits (vacation/maternity/paternity/pension)

    Cons

    Low pay compared to market place.

    Advice to Management

    Pay your employees a fair market value.


  6. "Enjoyed working at PNC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time

    Pros

    Relaxed atmosphere but still expected to inform customer's of all products and services offered

    Cons

    The salaries offered could be increased to be more competitive with other banks


  7. "Good training. Decent pay. Not that much opportunities for advancement."

    Star Star Star Star Star
    Former Employee - Anonymous Employee in West Caldwell, NJ
    Former Employee - Anonymous Employee in West Caldwell, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time (Less than a year)

    Pros

    good training. the pay is decent. they offer tuition reimbursement.

    Cons

    hours are horrible. Sales goals are almost impossible.

    Advice to Management

    increase the sales commission and fix the sales goals to keep your employees.


  8. "teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Warrington, PA
    Current Employee - Teller in Warrington, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (Less than a year)

    Pros

    Great place to work and meet clients

    Cons

    There are no cons working at PNC bank


  9. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Lead
    Current Employee - Project Lead
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time

    Pros

    Flexible for working mothers and fathers.

    Cons

    Very High Stress Levels and Work loads


  10. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    benefits, flexibility with schedule, ability to work from home

    Cons

    lack of advancement opportunities, poor management


  11. "Senior Internal Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Auditor in Cleveland, OH
    Former Employee - Internal Auditor in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time (Less than a year)

    Pros

    Great benefits and work flexibility

    Cons

    Lower salary and technology is not too advanced

    Advice to Management

    Continue with work flexibility options



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