PNC Financial Services Group Reviews | Glassdoor

PNC Financial Services Group Reviews

Updated May 22, 2017
392 reviews

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1.0
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
142 Ratings

392 Employee Reviews

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Pros
  • great focus on work life balance (in 322 reviews)

  • Opportunity to work from home (depending on role) (in 64 reviews)

Cons
  • There is a need for work/life balance (in 86 reviews)

  • Again, upper management could be a little better informed (in 116 reviews)

More Pros and Cons

  1. "LOAN OFFICER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Officer in Jacksonville, FL
    Former Employee - Mortgage Loan Officer in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Benefits, Good Culture. Nothing else here

    Cons

    The worst leads, the worst pay, the worse structure, the treatment for Loan Officers is minimal, the don't care that you are in commission based salary and lower you bps.

    Advice to Management

    Change pay Structure all your Lo's are leaving for that reason.


  2. "Pretty bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Sales and Service Associate in Washington, DC
    Current Employee - Branch Sales and Service Associate in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Commission, 3 weeks paid vacation. I need twenty or more words to finish this so I am going to keep typing nonsense.

    Cons

    Low base salary and mandatory vacation times.I need twenty or more words to finish this so I am going to keep typing nonsense.

    Advice to Management

    Needs new managers


  3. Helpful (2)

    "BSSA or Bnaker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BSSA in Sandy Springs, Fulton, GA
    Current Employee - BSSA in Sandy Springs, Fulton, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time (Less than a year)

    Pros

    Easy to achieve goals and faitly good benefits.

    Cons

    They do NOT care about their employees! Managers are actually micromanagers telling you what to do. Breathing in your ear at all times. No communication from employee to upper management after they say they will help you with anything. Poor incentive program.

    Advice to Management

    Listen to your employees. That is why you get such a low rate on your EIQ score. And tell your branch managers to stop harrasing their bankers


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  5. "Financial Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Sales Consultant in Potomac, MD
    Former Employee - Financial Sales Consultant in Potomac, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PNC Financial Services Group full-time (Less than a year)

    Pros

    I can't think of any

    Cons

    -Horrible Store Managger
    -under paid
    -Long hours
    -No work life balance
    -Poor training


  6. Helpful (1)

    "Operations employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at PNC Financial Services Group full-time (More than 10 years)

    Pros

    Good vacation and off on federal holidays. Banker's hours.

    Cons

    Horrible uncompetitive pay, they made it impossible to get raises if you advanced through the company, reorganizations happen yearly, awful and out of touch management, disorganized, zero communication to entry level employees, unresponsive and slow moving HR, lots of fraud, untrained and underpaid retail employees, no communication between the front of the bank (branches, call centers) and the back of the bank (operations).

    Advice to Management

    The top 2 reasons employees quit- management and lack of communication.


  7. Helpful (2)

    "Laughable incentives for retail employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Universal Banker in Orlando, FL
    Current Employee - Senior Universal Banker in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PNC Financial Services Group (More than a year)

    Pros

    Most of the employees are laid back and the work life balance is somewhat decent.

    Cons

    BIGGEST PROBLEM---pay your employees for the work they do. Do not offer pay that is equivalent or even less then what the baggers at publix are making on an hourly basis. If you want someone to effectively manage client relations, maintain roles of customer service, meet sales goals and take their job seriously actually PAY THEM. Many banks are also significantly understaffed due to the fact that other financial services compaies are actually going to give you decent starting pay. Also this bank is notortious for trapping their employees into the position for as long as they can while management can avoid giving raises. Their computer software systems are significantly outdated due to the fact that back office would rather not buy efficient systems such as ABS or other up to date service programs.

    Advice to Management

    Your all a hot mess. If it's not the insane micromanager who has nothing to do but repremaind their employees constantly, it's the classic idgaf branch manager who does nothing and has no communication to any of the team. Start to take your job seriously, and as a result the team below you will start to take theirs seriously.


  8. Helpful (2)

    "No loyalty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Sales and Service Associate in Indianapolis, IN
    Former Employee - Branch Sales and Service Associate in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PNC Financial Services Group full-time (More than 5 years)

    Pros

    Some management is good. Benefits are decent 401k, pension and HSA

    Cons

    Company is not as loyal to employees as they expect employees to be to them. I was a very good employee, always had excellent reviews, never late for work. Moved out of state and the culture with PNC is different here and because I knew more than the converted RBC management I was not given the opportunity to move into a position in my new state. Knowing how they shut me down I would advise employees to do the bare minimum because they do not care about you at all. Zero loyalty. Bad culture. I had my eyes opened wide.

    Advice to Management

    Pay attention to the GOOD employees that work hard for you. Offer a job placement program for relocation


  9. Helpful (1)

    "Future Applicants beware!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Financial Sales Consultant in Milwaukee, WI
    Former Employee - Branch Financial Sales Consultant in Milwaukee, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PNC Financial Services Group full-time (More than 3 years)

    Pros

    Great Work/Life Balance, some managers truly support and care about you.

    Cons

    If you end up with a poor manager, you are done. They will treat you like trash, put other employees ahead of you, and do everything they can to get rid of you. Raises are also small and pay is lower than similar banks.

    Advice to Management

    Hire quality managers. I had different managers during my time at PNC. A quality manager makes this company and future awesome to work for. A bad manager will destroy your passion and cause you more emotional distress than you could imagine.


  10. "Lack of communication between branches and upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend

    I worked at PNC Financial Services Group (More than 3 years)

    Pros

    None other than the hours of business

    Cons

    I worked at a LMI branch and we were left out on an island with no direction or communication from the Regional managers or other upper management. We only had a branch manager for half of my threes years of employment.

    We never heard or saw upper management, business partners being business bankers, mortgage, or investment bankers. We consistently made referrals but never heard back from business partners.

    Doesn't matter where you live, they pay the same amount for the position


  11. "Overdraft Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Overdraft Specialist in Pittsburgh, PA
    Former Employee - Overdraft Specialist in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PNC Financial Services Group full-time (More than a year)

    Pros

    Analysis and set schedule at downtown location

    Cons

    Subjective reviews that are not consistent between managers. One manager passed me on work where a different manager failed me on same work. Low pay and these poor reviews made it impossible to receive bonuses. Employees were also caddy and immature behavior to sabatage your work so they could raise their own ranking. Management did nothing about it even though they had been informed. I was informed when reported to HR that other departments are even worse. It's the corporate culture that is not being fixed.

    Advice to Management

    Find a system for consistent reviews. HR should take action to correct this corporate culture.


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