PNC Financial Services Group 3,261 Reviews | Glassdoor

PNC Financial Services Group Reviews

Updated March 24, 2017
3,261 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
1,067 Ratings

3,261 Employee Reviews

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Pros
  • Work life balance is pretty good at PNC (in 302 reviews)

  • Opportunity to work from home (depending on role) (in 63 reviews)

Cons
  • There is a need for work/life balance (in 83 reviews)

  • Disconnect from upper management to employees (in 112 reviews)

More Pros and Cons

  1. Featured Review

    "Great work environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Sales and Service Associate in Marietta, GA
    Current Employee - Branch Sales and Service Associate in Marietta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time (More than 5 years)

    Pros

    Everyone has the opportunity to succeed. Good benefits packages and bonus structure is awesome from the start of our career

    Cons

    Sometimes it is difficult to receive a pay raise and customer service reviews can ruin your bonus at the end of the quarter

    Advice to Management

    Receive more feedback from employees


  2. Helpful (5)

    "Terrible place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Sales Consultant in Cherry Hill, NJ
    Former Employee - Financial Sales Consultant in Cherry Hill, NJ
    Doesn't Recommend

    Pros

    There really are no good reasons to work here

    Cons

    Don't expect to ever get praised or recognized for any work you do. They motivate by constantly critizising you. Horrible pay for the amount of work you do. Lack of leadership. No more banking hours. Expect late nights telemarketing from your office and weekends with no backup help.

    Advice to Management

    Actually try to act like you care about your employee's more then the dirt on your shoe.


  3. Helpful (7)

    "PNC - Pathetic, Negative Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Washington, DC
    Former Employee - Branch Manager in Washington, DC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    if you are new to the workforce, if you have no other options, if you live in Pittsburgh, PNC might be the right choice. Anyone who has options, should consider another organization. PNC is looking for the best, but they are not the best organization. They are growing, but they can't handle the growth.

    Cons

    Its like working at HFC or Radio Shack, sell financial services like you're selling ipods. The organization has no respect for the employee, it is basically a sweat shop that sells the flavor (product) of the month. There is no consideration of the client.

    Advice to Management

    Quit, take leadership training at reputable business schools. Pitttsburgh employees should not be resentful because the company is acquiring banks in other geographic areas, being rude to the new employees in these areas is so divisive and contributes to the terrible disjointed atmosphere. PNC is too big for its own good.


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  5. Helpful (1)

    "Commercial Real Estate Underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Lending Underwriter in East Brunswick, NJ
    Former Employee - Commercial Lending Underwriter in East Brunswick, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    This was my first job out of college. Corporate environment, 10K benefits package, high rise office building, free garage parking

    Cons

    The team did not seem on the same page; lack of support for each other's deals; long commute to crappy location next to Route 18 and the Turnpike, cafeteria - no sushi! Passive aggressive management; boss yells at employees in front of other employees

    Advice to Management

    Become a more open and honest communicator; support each other's deals; bring sushi into the cafeteria; use the privacy of your office for coaching conversations


  6. Helpful (2)

    "Dehumanizing Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fort Wayne, IN
    Current Employee - Customer Service Representative in Fort Wayne, IN
    Doesn't Recommend
    No opinion of CEO

    Pros

    Holding a position at PNC for a reasonable length of time can be a helpful addition to your work history and looks good on a resume.

    Cons

    PNC expects all employees dealing with the public to give every customer a very awkward canned speech with no deviation allowed. Employees are expected to talk to all customers in the same exact way whether they are long time customers or brand new customers. That means that showing any degree of familiarity towards long time customers which might be inappropriate for new customers is considered an offense that an employee may be written up for.

    No matter what task an employee is doing, even if they are assisting another customer, they are expected to look up and greet any customers entering the area they work in. That is what PNC considers to be "good customer service". Customer service representatives are told that concentrating on one task at a time and doing it to an accurate completion means they are failing at customer service since customers coming in the door aren't being greeted as they walk in.
    Unless you are good at multi-tasking without it contributing to making mistakes, this may not be the job for you.

    When a new set of expectations or new routines are announced, they are expected to be executed by all employees immediately and flawlessly, frequently with no training to help with the needed adjustments.

    When you leave PNC for a different job, you need to realize that almost anywhere else you work, customer service will mean that you give each customer your full attention, letting the customer know that helping them is the most important thing to you until you have finished assisting them. Carrying your training at PNC over to another company is likely to set you up for failure.

    Advice to Management

    People need to be respected as individuals, whether it's your employees or your customers. People should be respected as individuals. As such, employees should be adequately trained in how to respond to various situations. No one appreciates being "programmed", and people certainly can't be instantly re-programmed on demand. What is dehumanizing for your employees is also dehumanizing to your customers, when they are greeted with disingenuous canned "greetings" and responses.


  7. Helpful (3)

    "Experienced applicants need not apply...."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Sales Consultant in Allentown, PA
    Current Employee - Financial Sales Consultant in Allentown, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    At a branch level, PNC is a nice place to work. Generally speaking the other employees you work with day in and day out are great to be around. There is a fairly close knit bond with the other people in the branch. Unfortunately it ends there.

    Cons

    There are many negative issues I can think of regarding PNC as a place to work. The biggest issue I can report is the compensation plan, which is far below industry standards. Base salary for new 'experienced' hires is embarrassing, and the bonus/commission program could be described in the same mannor. I would recommend PNC for recent college graduates only. PNC has demonstrated a serious lack of concern for employee needs. It seems to have become much too 'profit-focused', rather than 'employee-focused'.

    Advice to Management

    First and foremost, I would recommend management work on opening the lines of communication throughout the company. There is a archaic and convoluted system in place for getting issues resolved; from basic account maintanence issues, to simply contacting branch support. Secondly, I would seriouly recommend a salary/compensation review; PNC will not keep good employees by paying them peanuts. Lastly, the technology in place for employees to use to be efficient & effective is sorely lacking.


  8. Helpful (4)

    "In-Store employees treated like second class citizens."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In-Store Branch Manager in Fairfax, VA
    Current Employee - In-Store Branch Manager in Fairfax, VA
    Doesn't Recommend

    Pros

    There is avancement potetial if you work in oneof the "traditional" branches however this is not the case in the in-Store division.

    Cons

    There is NO work-life balance. Sector Managers and the Area Managers do not respect your life outside of work. In-Store Managers are required to work 50 hours per week, 6 days per week and most recently, when all other banks closed (including PNC Traditional branches) due to 20+ inches of snow, In-Store employees were required to work. I suppose they felt in-store lives were less important and thus replaceable.

    It is also nearly impossible to transfer from an In-Store to a Traditional Branch and employee turn over is well over 50% in the In-Store division.

    Advice to Management

    I have nothing to say to PNC In-Store leadership. They are perfectly aware of the environment they are creating. TO PNC Snior Management outside of In-Store I would advise you to inspect closely your In-Store Managemet team. I don't think they reflect the brand image you are trying to create.


  9. Helpful (2)

    "Not a good place to grow."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller I in Allentown, PA
    Former Employee - Teller I in Allentown, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The best reason to work at PNC Financial is the training. It's very in-depth and the trainers are there to answer any of your questions.

    Cons

    The lack of growth and respect for the emlpoyees is the main downside of working at PNC Financial. Training is unavailable to those who work in a high-traffic location.

    Advice to Management

    Listening to the employees ideas/issues in the workplace would be a good start for bringing the business up. Appreciate what your employees do to make you look good.


  10. Helpful (3)

    "stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    the large number of layoffs is over ( they say) so my job my be around for a while

    Cons

    management treats employees as resources to be used up and tossed away. no interest in doing things the best way. they don't like new ideas.

    Advice to Management

    pass more information down to the workers. what are you doing and why.


  11. Helpful (1)

    "Avoid PNC In-Store"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In-store Manager in Gainesville, VA
    Current Employee - In-store Manager in Gainesville, VA
    Doesn't Recommend

    Pros

    Stable company that weathered the financial crisis well.

    Cons

    poor work life balance, senior management is more concerned with their own advancement rather than employee development or doing what is right. They have lost sight of their on core values in the Greater Washington Market.

    Advice to Management

    I wouldn't know where to begin.



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