PNC Financial Services Group Reviews | Glassdoor

PNC Financial Services Group Reviews

Updated August 11, 2017
1,109 reviews

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4.0
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
423 Ratings

1,109 Employee Reviews

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Pros
  • great focus on work life balance (in 334 reviews)

  • I get to work from home 2 days a week & my work days are Monday through Friday (in 67 reviews)

Cons
  • The hours for in-store branches are not ideal and make it hard for a work/life balance (in 94 reviews)

  • Again, upper management could be a little better informed (in 119 reviews)

More Pros and Cons

  1. Featured Review

    "Great place to gain experience in finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pasadena, MD
    Current Employee - Anonymous Employee in Pasadena, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (Less than a year)

    Pros

    The pay is okay, plenty of opportunity to grow and they will give you all the training needed. But you have to be self motivated and outgoing speaking to people about their finances. Also the managers are great, very big on a open communication policy and willing to train.

    Cons

    The hours for in-store branches are not ideal and make it hard for a work/life balance.


  2. Helpful (2)

    "PNC a good place to work, but not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Project Lead in Philadelphia, PA
    Current Employee - Technical Project Lead in Philadelphia, PA
    No opinion of CEO

    Pros

    Very good life balance policies like flexible work arrangements and backup child care. Decent benefits package. Salary is competitive.

    Cons

    Payroll deductions for healthcare are extrememly high. I am paying $5200 this year for an HMO plan for my family. Professional development lacking.

    Advice to Management

    Stop trying to save money on the backs of your employees. When the company is doing well, share the sucess with everyone. Sometimes the little things matter most. Possitive or negative reviews should be reflected in annaual reviews. If poor performers and stars both receive the same rewards, what incentive is there to go the extra mile?

  3. Helpful (1)

    "Not as bad as it sounds."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Kansas City, MO
    Former Employee - Senior Financial Analyst in Kansas City, MO
    Recommends
    Approves of CEO

    Pros

    Career growth and flexibility. It was a good place to work on a day to day basis with many pleasant coworkers.

    Cons

    The promotion system is totally messed up depending on the department you work in. They really don't know how to grow besides acquisition either.

    Advice to Management

    Learn how to scout for talent correctly. The employment screening processes are on the end of being poor/useless.


  4. "PNC, a stable environment if you can handle office politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Valley Forge, PA
    Current Employee - Vice President in Valley Forge, PA
    Recommends

    Pros

    The parent company, PNC Inc., is a very stable, conservative company with solid leadership at the CEO and President positions. There is a good mix of employees across the different locations within the company with senior management having been in place for many years with great experience.

    Cons

    Growth potential can sometimes be stagnant without a lot of opportunity unless someone leaves the company or retires all together. As is always the case with a large Corporation, office politics can sometimes be a burden and make an employee feel like they are just a piece of the cog and nothing more.

    Advice to Management

    Provide better benefits to keep good employees and look into providing some type of pension plan as a means of retaining good employees.


  5. Helpful (3)

    "PNC is a forward thinking company, but senior management could benefit from listening to its employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Approves of CEO

    Pros

    PNC does lots of things right. The company is stable, sound, ethical, and has great benefits. One of the most impressive benefits is a 401k with a generous match plus a set aside amount in a pension plan at no cost to the employee. There are many lines of business and challenging positions that one could chose to explore with regard to one's career path. Retail banking is merely a segement of a larger institution that encompasses all types of financial services such as commercial mortgage banking, leasing, and securities. PNC is a forward thinking company that recognizes diversity in their work force is critical to the firm's future success and actively seeks to diversify its ranks. Additionally, PNC recognizes there are other generations beyond the Boomers and seeks to create products to attract younger customers in order to develop long term client relationships. Overall PNC is a great place to work and develop a long term career.

    Cons

    PNC is very large and like most large organizations, its top management is far removed from the real work that keeps the organization humming along. There is much bureacracy and red tape, and they tend to create 'processes' where they are unnecessary. Everything has a process and nothing is done on an ad hoc basis in the organization, which can (and to a certian extent does) stifle creativity. Communication could be better between lines of business, and it's not unusual to discover duplication of efforts in business segments strictly due to lack of communication. In some lines of business the culture tends to be less than appreciative when it comes to saying 'thank you' to high performing employees. The risk to high performers in some business segments is getting more work thrown at them without appropriate recognition which often causes individuals to jump ship to another business segment or leave PNC altogether.

    Advice to Management

    Senior management needs to stop relying so much on direct reports for 'real' information since it's clearly too filtered, and they need to get out among the people who are actually doing the work in the organization. Get out on the floor, walk around, and chat up people who aren't managers or other bigwigs. Folks at the lower levels will appreciate seeing their senior management in settings other than the corporate videos. Have a brownbag lunch with groups of 15-20 'regular' people on a periodic basis and listen to what they have to say. There is much senior management could learn from the rank and file that is currently going untapped - simply because there is too much filtering going on by the time the 'information' reaches the top ranks. Listen to the people who are the reason the company is doing well -- they have great ideas and insights into your business that they'd love to share.


  6. "Might be great for you not sure for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Financial Sales Consultant in Newark, NJ
    Current Employee - Licensed Financial Sales Consultant in Newark, NJ
    Approves of CEO

    Pros

    Smaller super regional bank management is more accessible than in big corporations.
    Bank not in trouble like some of the bigger competitors
    Training and attention to detail of facilitators
    The company always wants to promote from within.

    Cons

    Compensation is less compared to other banks
    Some people in management shouldn't be in management the culture of promoting from within could be a cause some people are promoted based on time on the job not necessarily skills. Corporate recruiters are rude to and tend not to call people back and you need to stay on top of them. Have been known not get back to candidates they feel are unqualified.

    Advice to Management

    Check on branch managers because you lose a lot of good people due to branch management


  7. Helpful (1)

    "Successful, aggressive leader bites off one more bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice-President in Wilmington, DE
    Current Employee - Vice-President in Wilmington, DE
    Recommends
    Approves of CEO

    Pros

    convenient to home, interesting work, sense of personal satisfaction, autonomy, opportunity for some creativity

    Cons

    no room for growth, diificult to get new business opportunities to closing, lots of criticism

    Advice to Management

    stick with the success that we know how to produce, continue to seek shareholder value, utilize the skills of very competent staff.

  8. "PNC is great - but call center not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Sales Consultant in Pittsburgh, PA
    Current Employee - Financial Sales Consultant in Pittsburgh, PA
    Recommends

    Pros

    the company itself is a great place - the call center - not so much. once you are in there very difficult to "get out of call center to any other position"

    Cons

    lack of recognition, very difficult to move from call center to any other position - you can make moves inside call center though - but forget - ie branch; back office... better learn to read email and updates before your shift, after your shift and in between calls (on your own time) you also better not have to pee very often... you get docked everytime you leave your desk - there are 2 10 min breaks and a 45 min lunch you have about 2 mins of "personal time " to go ... otherwise forget it - the monitoring dept is a really strange set there are only a few people to monitor over 1000 -

    Advice to Management

    open up career paths - not everyone wants to be stuck in the call center just because we started and where told it was a way to get our foot in the door...


  9. "PNC Report"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    Recently acquired national city bank, have not had enough experience to actually comment on the new pnc structure, but so far its been okay.

    Cons

    National city employee for over 15 years, I am still trying to get re adjusted to the new working environment of pnc.

    Advice to Management

    Recently acquired national city bank, have not had enough experience to actually comment on the new pnc structure, but so far its been okay.


  10. Helpful (2)

    "Interesting place to work right now because of the National City buyout/merger."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    The work is very interesting right now.

    Cons

    They have not been very forthcoming with news of who will be our new managers and how our jobs will be aligned.

    Advice to Management

    Ask us for advice! We are the ones doing the job - reach out to us and ask us what we want to do and how it should be done. Don't just dump it on us.


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