PNC Financial Services Group Reviews | Glassdoor

PNC Financial Services Group Reviews

Updated May 26, 2017
1,067 reviews

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1,067 Employee Reviews

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Pros
  • great focus on work life balance (in 322 reviews)

  • Opportunity to work from home (depending on role) (in 64 reviews)

Cons
  • There is a need for work/life balance (in 86 reviews)

  • Again, upper management could be a little better informed (in 116 reviews)

More Pros and Cons

  1. "Investment operations associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Columbus, OH
    Former Employee - Senior Associate in Columbus, OH

    I worked at PNC Financial Services Group full-time (More than 3 years)

    Pros

    Great team atmosphere. Most people are very easy to work with and are willing to help each other out. Lots of room to learn.

    Cons

    There many people are time punchers. Senrioty plays a bigger part in promotions than actual work but there is still room to move up if you can work hard and be a bit patient.


  2. "Overall great company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Asset Manager in Calabasas, CA
    Current Employee - Senior Asset Manager in Calabasas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than 5 years)

    Pros

    Excellent work life balance and benefits. PNC's technology has been upgraded significantly in the last 12 months and many positions are structured for telecommuting (at manager's discretion". Calabasas office is close to mountains for a quick hike at lunch and within walking distance to restaurants.

    Cons

    Lower tier management struggles with being in tune with PNC culture and technology changes in addition to struggling with the ability to communicate a department vision to motivate staff year after year toward corporate goals and business line goals. Teamwork between departments is also weak which often creates double/triple entry and frustration between departments.

    Advice to Management

    Train lower tier managers on how to motivate and establish a vision for their department. Facilitate more avenues in procedures to encourage more teamwork between departments.


  3. "Contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Systems Integrator in Pittsburgh, PA
    Former Contractor - Systems Integrator in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PNC Financial Services Group as a contractor (Less than a year)

    Pros

    Nice work environment, good people, good teams, allow some days remote VPN work from home, work 40 hour weeks as a contractor, good use of technology like Skype and Outlook.

    Cons

    Some problems with communicating changes in processes and procedures between departments/groups and some process issues dealing with technology changes.

    Advice to Management

    Stay closer to the projects in flight, processes and technology in use to automate, improve upon


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  5. "Pnc Pnc"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Technical Director Bank in Willoughby, OH
    Former Employee - Customer Service Representative Technical Director Bank in Willoughby, OH
    Doesn't Recommend
    No opinion of CEO

    I worked at PNC Financial Services Group part-time (Less than a year)

    Pros

    Very good company to work for, they give you a free accounts and are very kind. Of course the relationship you build with your coworkers and the usual customers.

    Cons

    The company wants you to offer credit cards and accounts but didn't offer training on what to were supposed to sale. People leave often.

    Advice to Management

    Pay front line employees more


  6. "Left because of family reasons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Banker in Saint Louis, MO
    Former Employee - Universal Banker in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time (More than a year)

    Pros

    Great work life balance. They push you to find what is best for the customer not bottom line. Training and information resources are outstanding. If you are in the right location bonuses could be amazing!

    Cons

    Pay is avg for expected above average performance. If you not in that right location you bonuses are hard to meet. They are pushing great Tech at customers but drag their feet getting great tech to customer facing employees

    Advice to Management

    Tank the bad managers! I was lucky and worked for an outstand manager. But less than 2 miles away there was a branch that was running through employees regularly. The only constant was the Manager. Every few months they would have to be hiring new employees. They spend a lot of money training you the loose you to bad management, not efficient. Hard to move up, few opportunities.


  7. Helpful (1)

    "Financial sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PNC Bank Financial Sales Consultant in New Bern, NC
    Former Employee - PNC Bank Financial Sales Consultant in New Bern, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time (More than a year)

    Pros

    There sales goals are respectable and does not hold your job on the line if you don't achieve the targets in place. They have whats called revenue credits and they equal to a bonus structure on a scale. They were transitioning in the Carolina's to a system called universal branches where nobody has a specific office. They gave you an ipad and you had to maintain lobby traffic and they put a kiosk in the lobby for transactions for peoples online banking they could access right there.

    Cons

    NO office if your a universal banker, you had to do lobby management all day, their more technology driven and some older persons aren't up to date with it and can be frustrating for them. Don't get in trouble because if they hear about the slightest item you can be put on admin leave PNC does not like negative publicity especially since the Carolina's is a new market for them. Their pay isn't very good I was paid $13.50 starting out and my position at First Flight FCU before PNC I started at $14.50.

    Advice to Management

    Help your employees and dont push them t=out to do all the work load. Listen to their issues and help them achieve their goals by handing off warm customers and warm calls to let them get the credit since yours and the employees goals are as one basically the branch numbers are the managers and the employees goals reached benefit the bottom line for the branch.... instead of the manager putting something in let your employees do it.


  8. "Process Improvement Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Improvement Engineer in Pittsburgh, PA
    Current Employee - Process Improvement Engineer in Pittsburgh, PA

    I have been working at PNC Financial Services Group (More than 3 years)

    Pros

    work life balance, diversity and inclusion, as well as employee appreciation

    Cons

    health benefits, career advancement as opposed to lateral moves


  9. "Financial Specialist II"

    Star Star Star Star Star
    Current Employee - Financial Specalst II in Pittsburgh, PA
    Current Employee - Financial Specalst II in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than 8 years)

    Pros

    I was able to quickly advance my career at PNC

    Cons

    Benefits are not the best


  10. Helpful (1)

    "Bank Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Odenton, MD
    Former Employee - Bank Teller in Odenton, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PNC Financial Services Group part-time (More than a year)

    Pros

    Great work environment, co-workers treated each other like family, training was very detailed, which prepared me for the work I had to do

    Cons

    The pay rate was very low unlike other banks, shift rotation for weekends


  11. Helpful (1)

    "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Cleveland, OH
    Current Employee - Customer Service in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management is friendly and helpful, many opportunities to further your career. Professional training will cover everything that you may need for your position. Very competitive benefits package (I love education reimbursement).

    Cons

    High turnover. Entry level pay scale is way below average (that is why turnover is high); many people prefer to have more pay than holidays but voice never being heard.

    Advice to Management

    To upper management: increase pay scale!!


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