PNC Financial Services Group Reviews | Glassdoor

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PNC Financial Services Group Reviews

Updated January 21, 2018
3,838 reviews

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3,838 Employee Reviews

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Pros
Cons
  • Belief that work life balance is much better than what it actually is (in 106 reviews)

  • Pressure from upper management for outbound calls can be unbearable (in 130 reviews)

More Pros and Cons

  1. "ISA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PNC Financial Services Group full-time

    Pros

    When the day is done, it's done

    Cons

    The bathrooms were disgusting. Just horrible.

    Advice to Management

    Two enthusiastic thumbs up. That's two


  2. "Good Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group full-time

    Pros

    Great company culture. The company is moving toward a talent focused culture and seeks to promote from within and develop employees.

    Cons

    Does not pay well and still has a lot of growth in the development of employees and recognizing talent.

  3. "All about the customer reviews no matter how good you are"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Hilliard, OH
    Current Employee - Personal Banker in Hilliard, OH

    I have been working at PNC Financial Services Group full-time (More than a year)

    Pros

    They have good benefits, I liked working at the branch although could get hectic with a lot of turnover.

    Cons

    They are very strict on customer reviews, will fire you if a customer doesn't like you.


  4. Helpful (1)

    "Great environment, at times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Cincinnati, OH
    Former Employee - Assistant Branch Manager in Cincinnati, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PNC Financial Services Group full-time (More than 3 years)

    Pros

    Great work environment if you enjoy working with a team, hitting sales goals and working with everyday customers to reach their financial needs.
    I enjoyed the people I worked with and everyday clients.
    Fast paced, juggle a lot of responsibilities and continually evolving.

    Cons

    Seems that the company is starting to become somewhat like other banks.
    Past focus on customer service, now more focused on goals, credit cards and reaching tick marks.
    Increased responsibility with little increase in pay and incentives

    Advice to Management

    Increase pay if goals are going to be increased
    Do not dumb down incentive plan and make it harder to attain
    Don't focus all resources in CIQ scoring metric


  5. "Sales Oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Jersey City, NJ
    Current Employee - Bank Teller in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group part-time (More than a year)

    Pros

    Flexible scheduling for part timers

    Cons

    Aggressive product pushing can get old quickly

    Advice to Management

    Stop worrying about sales, maybe turnover won't be so high


  6. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Saint Louis, MO
    Current Employee - Universal Banker in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time (More than 3 years)

    Pros

    Pay is low compared to other Financial Institutions

    Cons

    Great benefits, 401K, and pension plan


  7. Helpful (5)

    "Cares about its employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time

    Pros

    PNC REALLY cares about its employees. The benefits are GREAT (starting three weeks vacation for all full time employees) and there are flexible work arrangements. Highly recommend working for PNC. Company culture is one of care and putting the customer first. Incredible work/life balance.

    Cons

    Often times the salaries can be lower than competitors because of the increased benefits.

    Advice to Management

    Keep up the great culture!

  8. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group part-time

    Pros

    nice customer and very friendly

    Cons

    employees set in their ways and too clique


  9. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Chicago, IL
    Former Employee - Branch Manager in Chicago, IL
    Negative Outlook
    No opinion of CEO

    I worked at PNC Financial Services Group full-time (More than a year)

    Pros

    Onboard training was great! There are a lot of locations and good products

    Cons

    Definitely no work / Home life balance. They expect you to stay after hours on co calls at least 4 times a week. There are several conferences calls throughout the week. Very goal driven but most banks are like this. They don’t want to say say GOALS SO they call it activity. 100s of phone calls just over kill in this society where we have now driven the customers out of the bank by making them use our other lines of convenience. Now we want to make them come back to sell them something. It’s a contradiction . Management also expects you to manage your people the same way but when done they complain about you and upper management sides with them.

    Advice to Management

    One of the biggest complaints in every company is Home/work life balance! Stop making Salaried Exempted employees the standard to always working overtime! We have families too after 43 hrs a week it’s too much


  10. "It’s ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than a year)

    Pros

    Seminars,
    workshops
    Ebrg
    Holiday party

    Cons

    No bonus
    Not high pay

    Advice to Management

    Don’t hire managers based on experience hire based on ability to communicate and lead others


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